Towanda Walker has over 15 years of experience in business management and retail supervision. She currently works as a Retail Supervisor/Manager at JCPenney Portrait Studio, where she has consistently met or exceeded sales targets and received several awards and recognitions. Prior to her current role, she worked as a Store Manager at The Avenue and an Operations Manager at Staples, where she supervised employees and operations. She has additional photography training from The Showcase School of Photography and holds a Business Administration degree from Dillard University.

1. Towanda Walker
uniqueexp104@gmail.com
1206 Summerwalk Parkway
Tucker GA 30084 678-492-3167
Executive Summary
Results oriented professional with over 15 years of Business Management experience.
Extremely committed to providing a high quality customer service experience.
Self-starting, budget & goal-oriented expert whose confidence, perseverance & vision
promote success.
Experience:
JCPenney Portrait Studio (Northlake Mall) Atlanta, GA 30345
Retail Supervisor/Manager January 2004 to Present
Contributes to company success by driving business results and following the
established company sales process consistently to meet or exceed sales average
expectations. Promotes additional growth through performance, labor and expense
management. Currently trending YTD sales average is $5.37 over LY.
Performs administrative functions, such as, scheduling, approving time records,
ordering supplies and ensuring that company compliance courses are administered &
tests passed by all associates before deadlines.
Demonstrates concern for safety of all customers & employees by maintaining a clean,
efficient & secure work environment.
Manages a team of 4 to 10 staff members, including providing day to day work
direction, sharing performance feedback and giving recognition.
Recruits, interviews, hires & trains Team Members, in accordance with LPS guidelines
& processes.
Acknowledged for increasing sales from F volume - less than $100,000
to D volume $200,000+.
Accomplishments : Top Sitting Performance Fiscal 2011, Chairman's District Portfolio
Award 6/2013, Studio of the Month 8/2014, Top Profit Performance
8/2015.
The Avenue Alpharetta , GA
Store Manager (Regional Store) May 2002 to January 2004
Supervised all management personnel, sales and bottom line results.
Planned & prepared work schedules. Assigned employees to specific tasks.
Provided superior customer service by greeting & responding to all guests inquiries.
Directed and supervised employees engaged in sales, inventory-taking, reconciling
cash receipts, and in performing services for customers.

2. Towanda Walker Page 2
Staples Office Supplies Canton, GA
Operations Manager (Regional Store) January 2000 to May 2002
Trained and managed 5 person Copy Center staff & achieved significant
improvements in their productivity.
Supervised and coordinated the activities of workers engaged in receiving,
transporting, stacking, order filling, shipping and maintaining stock records in
warehouse.
Education:
The Showcase School of Photography Atlanta GA
Enrolled in advanced courses in photography.
Earned above average grades while working full-time and participating in off campus
photographic endeavors.
Dillard University : Business Administration New Orleans, LA
Earned a 3.0 grade point average while working part-time and being involved in
on campus and community activities.
References: Available upon request