Crisis Communications 101: A Crash CourseMissionMode
12 major principles that will help you take charge of the next corporate crisis. Effective communications during a crisis can make the difference between quickly resolving the situation and it becoming a nightmare. This presentation covers the bases from crisis leadership and planning to social media and the press.
Crisis Management and Crisis Communication Alaa Abdallah
What concept you would adopt for Crisis Management for your Organization. will you leap or go on unease.
Which can be applied on all aspects of Crisis Management, Emergency Management and Oil Spill Response Preparation.
This presentation provides a unique view of crisis communications principles. It is based on the author's many years of experience in PR and corporate communications.
Crisis Communications 101: A Crash CourseMissionMode
12 major principles that will help you take charge of the next corporate crisis. Effective communications during a crisis can make the difference between quickly resolving the situation and it becoming a nightmare. This presentation covers the bases from crisis leadership and planning to social media and the press.
Crisis Management and Crisis Communication Alaa Abdallah
What concept you would adopt for Crisis Management for your Organization. will you leap or go on unease.
Which can be applied on all aspects of Crisis Management, Emergency Management and Oil Spill Response Preparation.
This presentation provides a unique view of crisis communications principles. It is based on the author's many years of experience in PR and corporate communications.
How to deal with the media after a failure. Guidelines for development of a crisis management program with details for everyone in the company to understand the importance and value of the plan.
“You can download this product from SlideTeam.net”
Showcase the process by which an organization deals with a disruptive and unexpected event using the Crisis Management PowerPoint Presentation Slides. Discuss the potential threats such as loss in sales, customer dissatisfaction, decrease in customer loyalty, increased overall expenses, tarnished reputation, and their impact on the firm’s overall performance. Take the assistance of our content-ready emergency management PowerPoint slide deck and highlight the methods used by the organization to deal with these threats. Discuss the purpose of the crisis management plan such as to minimize losses, to undertake the rescue operations, to ensure the security and safety of staff and visitors, etc. Make strategic decisions in order to reduce response time and provide guidance to the rest of the organization by taking the help of these crisis management planning PPT visuals. Highlight the steps to create the crisis management plan with the help of business continuity planning PowerPoint slideshow. Therefore, download our professionally designed contingency planning PowerPoint slide design and ensure that the organization is appropriately prepared for a crisis. https://bit.ly/31Oy8cj
Crisis Communication Simulation Exercise [Freberg]Karen Freberg
This was the crisis simulation exercise I provided instead of a midterm for my graduate crisis communications class [#FrebergGrads] at the University of Louisville.
Social Media Crisis Management: Three Case StudiesElisha Tan
Social media has drastically changed the landscape of crisis management. With close to 23% of the time spent on the internet on social networks and Google providing three-quarters of a billion search results a day, the internet is a giant public library where users have the ease of discovering and spreading information around.
What does this mean to companies facing a crisis? It means that when information released is not contained and acted upon quickly, it can spiral out of control.
This ebook looks at three case studies and explore what we can learn from them for maximum effectiveness in social media crisis management.
Bad things happen; however, many organizations have not prepared a crisis communications plan.
How hard is it to prepare a custom crisis communications plan? What goes into a crisis communications plan? What is the difference between a crisis communications plan and an emergency action plan? What do you need to be ready for?
Answering these questions is easier now than during a crisis. This presentation outlines key things you should do to prepare for all types of potential crises and provides a simple action plan towards completing a preliminary crisis communications plan.
This presentation was prepared to describe the concepts of 'Issue Management' in a humorous manner...Go through the presentation, understand how simple 'Issue Management' is and enjoy!!!
About the front page...well...that is my dog...MAX...isn't he cute :-)
How to deal with the media after a failure. Guidelines for development of a crisis management program with details for everyone in the company to understand the importance and value of the plan.
“You can download this product from SlideTeam.net”
Showcase the process by which an organization deals with a disruptive and unexpected event using the Crisis Management PowerPoint Presentation Slides. Discuss the potential threats such as loss in sales, customer dissatisfaction, decrease in customer loyalty, increased overall expenses, tarnished reputation, and their impact on the firm’s overall performance. Take the assistance of our content-ready emergency management PowerPoint slide deck and highlight the methods used by the organization to deal with these threats. Discuss the purpose of the crisis management plan such as to minimize losses, to undertake the rescue operations, to ensure the security and safety of staff and visitors, etc. Make strategic decisions in order to reduce response time and provide guidance to the rest of the organization by taking the help of these crisis management planning PPT visuals. Highlight the steps to create the crisis management plan with the help of business continuity planning PowerPoint slideshow. Therefore, download our professionally designed contingency planning PowerPoint slide design and ensure that the organization is appropriately prepared for a crisis. https://bit.ly/31Oy8cj
Crisis Communication Simulation Exercise [Freberg]Karen Freberg
This was the crisis simulation exercise I provided instead of a midterm for my graduate crisis communications class [#FrebergGrads] at the University of Louisville.
Social Media Crisis Management: Three Case StudiesElisha Tan
Social media has drastically changed the landscape of crisis management. With close to 23% of the time spent on the internet on social networks and Google providing three-quarters of a billion search results a day, the internet is a giant public library where users have the ease of discovering and spreading information around.
What does this mean to companies facing a crisis? It means that when information released is not contained and acted upon quickly, it can spiral out of control.
This ebook looks at three case studies and explore what we can learn from them for maximum effectiveness in social media crisis management.
Bad things happen; however, many organizations have not prepared a crisis communications plan.
How hard is it to prepare a custom crisis communications plan? What goes into a crisis communications plan? What is the difference between a crisis communications plan and an emergency action plan? What do you need to be ready for?
Answering these questions is easier now than during a crisis. This presentation outlines key things you should do to prepare for all types of potential crises and provides a simple action plan towards completing a preliminary crisis communications plan.
This presentation was prepared to describe the concepts of 'Issue Management' in a humorous manner...Go through the presentation, understand how simple 'Issue Management' is and enjoy!!!
About the front page...well...that is my dog...MAX...isn't he cute :-)
What is an issue? how does it start? what signs should you watch out for? what action should you take? Prof. Eucharia Kenya (ISAAA AfriCenter Associate) shares insights into how manage potential issues that may impede your research
Stakeholder analysis, an analytical tool in the implementation, management an...Ecotourism_Romania
Author: Lars Soeftestad (Supras Limited)
Presentation for Topic 2: Multi-Stakeholder Approaches to Developing Ecotourism Destinations
2nd European Ecotourism Conference
23-25 October 2013, Romania
Change Management Made Easier - Know Your Stakeholders: Create advocates within your organization by understanding the motivations of your internal customers.
Jo Bullen and Caroline Nagle from Lexington Communications discuss how to protect your brand.
Presented at the Sport and Recreation Alliance's Sports Summit 2014.
PRCA Expert Briefing - Issues and Crisis Management and the Evolving Media La...Philippe Jeanjean
Speakers: Jenny Holliday, Associate Director and Philippe Jeanjean, Head of Digital, Publicasity
Crisis and issues management has always been an important part of the communications mix, but does your current crisis strategy work in this evolving media landscape? Social media is shaping the news agenda by announcing events as they happen and documenting information that newspapers legally cannot report. What plans should you be making and how do you respond across multiple channels?
Spry organizations need to have the option to quickly change on all fronts, including Marketing. Organizations are keen on advertising that is light-footed on the grounds that they trust it will assist them with conveying the correct components of the promoting blend at the perfect chance to impact the particular result they need to accomplish.
Crisis Management and Protecting Your ReputationTiffanyMiller57
This presentation by Partner Julie Davis of James E. Arnold & Associates, LPA outlines crisis management and protecting your reputation. The presentation was originally shared at The Ohio Society of CPAs 2017 Columbus Accounting Show.
http://arnlaw.com
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
2. 2
1. Distinguish between the conventional and strategic
approaches to issues management.
2. Identify and briefly explain the stages in the issues
management process.
3. Describe the major components in the issues
development process and factors in actual practice.
4. Define a crisis and identify the four crisis stages.
5. List and discuss the major stages or steps involved in
managing business crises.
Chapter 6 Learning Outcomes
4. 4
Introduction to Chapter 6
This chapter focuses on issue and crisis
management, and the planning processes
required to improve stakeholder management
and to respond to stakeholder expectations.
6. 6
Issues Management
Conventional Approach
Issues fall within the domain of public policy or public
affairs management.
Issues typically have a public policy / public affairs
orientation or flavor.
An issue is any trend, event, controversy, or public
development that might affect the corporation.
Issues originate in social / political / regulatory /
judicial environments.
7. 7
Issues Management
Strategic Management Approach
Issues management is typically the responsibility of
senior line management or strategic management
staff.
Issues identification is more important than it is in the
conventional approach.
Issues management is seen as an approach to the
anticipation and management of external / internal
challenges to the company strategies, plans, and
assumptions.
9. 9
Issues Definition
Issue
A matter that is in dispute between
parties. The dispute evokes debate,
controversy, or differences of opinion.
10. 10
Issues Definition
Characteristics of an Emerging Issue
Terms of the debate are not clearly defined
Issue deals with matters of conflicting values
and interest
Automatic resolution is not available
Issue is often stated in value-laden terms
Trade-offs are inherent
11. 11
Basic Assumptions
Issues Management Process
Issues can be identified earlier, more completely, and
more reliably
Early anticipation widens the range of options
Early anticipation permits study and understanding of the
full range of issues
Early anticipation permits organization to develop a
positive orientation towards the issues
Organization will have earlier identification of the
stakeholders
Organization will be able to supply information to
influential publics earlier and more positively, creating
better understanding
12. 12
Model of Issues Management Process
Identification of IssuesIdentification of Issues
Analysis of IssuesAnalysis of Issues
Prioritization of IssuesPrioritization of Issues
Formulation of Issue ResponsesFormulation of Issue Responses
Implementation of Issue ResponsesImplementation of Issue Responses
Evaluation, Monitoring, and Control of ResultsEvaluation, Monitoring, and Control of Results
Figure 6-3
13. 13
Identification of Issues
Scan the environmentScan the environment
Identify emerging issues and trendsIdentify emerging issues and trends
14. 14
Identification of Issues
Leading Forces as Predictors of Social Change
Leading events
Leading authorities / advocates
Leading literature
Leading organizations
Leading political jurisdictions
16. 16
Issues Selling and Buying
Issues
Selling
Relates to middle managers exerting
upward influence in organizations as
they try to attract the attention of top
managers.
Issues
Buying
Top managers adopt a more open
mind-set for the issues that matter to
their subordinates.
17. 17
• WhoWho (which stakeholders) is affected by the issue?
• WhoWho has an interest in the issue?
• WhoWho is in a position to exert influence?
• WhoWho has expressed opinions on the issue?
• WhoWho ought to care about the issue?
• WhoWho started the ball rolling? (Historical view)
• WhoWho is now involved? (Contemporary view)
• WhoWho will get involved? (Future view)
Analysis of Issues
18. 18
Ranking of Issues
Xerox Approach
High priority
Nice to know
Questionable
PPG Approach
Priority A
Priority B
Priority C
Probability-Impact Matrix
HighMediumLow
HighMediumLow
Probability of Occurrence
ImpactonCompany
20. 20
Five Filter Criteria
1. Strategy
2. Relevance
3. Actionability
4. Criticality
5. Urgency
Ranking of Issues
21. 21
Other Issues-Ranking Techniques
Polls / SurveysPolls / Surveys
Expert panelsExpert panels
Content analysisContent analysis
Delphi TechniqueDelphi Technique
Trend extrapolationTrend extrapolation
Scenario buildingScenario building
Use of precursor events or bellwethersUse of precursor events or bellwethers
22. 22
Formulation and Implementation
of Responses
Formulation The response design process
Implementation The action design process
Plan clarity
Resources needed
Top management support
Organizational structure
Technical competence
Timing
25. 25
Issues Management in Practice
Companies that adopt issues management processes …
develop better overall reputations
develop better issue-specific reputations
perform better financially
Provides a bridge to crisis management
26. 26
Crisis Management
To manage a crisis one first must understand that crises:
Occur abruptly
Cannot always be anticipated or forecast
May not occur within an issue category
http://www.crisisexperts.com
@
27. 27
Crisis Management
Basic Causes of a Business Crisis
1. Acts of God
2. Mechanical problems
3. Human errors
4. Management decisions / indecisions
28. 28
The Nature of Crises
Crisis Definitions
A major, unpredictable event that has potentially negative
results and its aftermath may significantly damage an
organization and its employees, products, services,
financial condition, and reputation.
A low-probability, high-impact event that threatens the
viability of the organization and is characterized by
ambiguity of cause, effect, and means of resolution, as
well as by a belief that decisions must be made swiftly.
29. 29
Crisis Management
How a Crisis Should NOT be Handled
Minimizing the issue
Stonewalling
Too little, too late
From Figure 6-7
31. 31
Types of Crises
Outcomes of Major Crises
Escalated in intensity
Subjected to media and government scrutiny
Interfered with normal business operations
Damaged the companies bottom line
Resulted in major power shifts
32. 32
Crisis Management: Four Stages
Prodromal Crisis Stage
Warning—precursor
Symptom —precrisis
Prodromal Crisis Stage
Warning—precursor
Symptom —precrisis
Acute Crisis Stage
Point of no return
Crisis has occurred
Acute Crisis Stage
Point of no return
Crisis has occurred
Crisis Resolution Stage
Patient is well/
whole again
Crisis Resolution Stage
Patient is well/
whole again
Chronic Crisis Stage
Lingering on—perhaps
indefinitely; period of self-
doubt; self-analysis
Chronic Crisis Stage
Lingering on—perhaps
indefinitely; period of self-
doubt; self-analysis
Learning
Figure 6-8
33. 33
Pattern of a Poorly-Managed Crisis
Early indications that trouble is brewing occur.
Warnings are ignored / played down.
Warnings build to a climax.
Pressure mounts.
Executives are often overwhelmed or can’t cope.
Quick-fix alternatives look appealing. Hasty moves create
trouble.
Clamming-up versus opening-up options present themselves.
Most firms choose the former.
A siege mentality prevails.
35. 35
BusinessWeek’s Five Steps in Managing Crises
1. Identify areas of vulnerability
2. Develop a plan for dealing with threats
3. Form crisis teams
4. Simulate crisis drills
5. Learn from experience
Managing Business Crises
36. 36
Monsanto’s 10R’s for Handling Public Policy Crises
Respond early
Recruit a credible spokesperson
Reply truthfully
Respect the opposition’s concerns
Revisit the issue with follow-up
Retreat early if it’s a loser
Redouble efforts early if it’s a critical company issue
Reply with visible top management
Refuse to press for what is not good public policy
Repeat the prior statement regularly
Managing Business Crises
37. 37
Managing Business Crises
Augustine’s Six Stages of Crisis Management
1. Avoiding the crisis
2. Preparing to manage the crisis
3. Recognizing the crisis
4. Containing the crisis
5. Resolving the crisis
6. Profiting from the crisis
38. 38
1. Identify crisis communication team
2. Identify key spokespersons
3. Train your spokespersons
4. Establish communications protocols
5. Identify and know the audience
6. Anticipate crises
7. Assess the crisis situation
8. Identify key messages to communicate
9. Decide on communication methods
10. Be prepared to ride out the storm
Crisis Communications
39. 39
Components of Crisis Plans
Media communications 99%
Employee communications 98%
Crisis management team 94%
Communications with elected officials 86%
CEO / senior executive involvement 82%
Documentation / written policy / handbook 81%
Website communications 77%
40. 40
Be First, Be Right, Be Credible
Be FirstBe First
Be CredibleBe Credible
Be RightBe Right
Get message out first to control
content and accuracy
Get message out first to control
content and accuracy
Be open, honest, and speak with
one consistent voice
Be open, honest, and speak with
one consistent voice
Say and do the right thingSay and do the right thing
41. 41
Benefits of Crisis Management
Fewer disruptions to every life for consumers,
employees, and citizens
Preparing for one type of crisis may be beneficial
when other types of crises strike
42. 42
Issues management
Crisis management
Portfolio approach
Issue
Emerging issue
Issues selling
Issues buying
Probability-impact matrix
Issues development
process
Crisis
Prodromal crisis stage
Acute crisis stage
Chronic crisis stage
Crisis resolution stage
Crisis teams
Crisis communications
Ten steps of crisis
communication
Being first
Being right
Being credible
Key Terms
Editor's Notes
Issues Management
Approaches to Issues Management
The Changing Mix of Issues
The Issues Management Process
The Issues Development Process
Issues Management in Practice
Crisis Management
The Nature of Crises
The Four Crisis Stages
Managing Business Crises
Summary