ISO 9001:2008 awarness

14. ISO 9001:2000 Survey . ( 2005 -776 608 )

20. 8 Principles of the ISO Standard Based on eight quality management principles. Leadership Process approach Involvement of people System approach to Management Continual improvement Factual approach to decision making Mutual beneficial supplier relationship Customer focus

21. Set realistic and challenging goals provides resources and give people the tools, opportunities and encouragements to contribute the continual improvement of the processes. Continual improvement: Continual improvement of the organization’s overall performance should be permanent objective of the organization. 6 Create personnel ownership of the organizations target and goals by using the people’s knowledge and experience and through training achieve involvement in operational decisions and process improvement. Involvement of people: People at all levels are essence of an organization and their full involvement enables and their abilities to be used for the organization’s benefit. 3 Understand current and future customer needs and expectations. Measure customer satisfaction and act it. Customer focus: Organizations depend on the customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations 1 APPLICATION QUALITY MANAGEMENT PRINCIPLE #

22. Process Approach – Continual Improvements of All Processes PDCA Cycle Processes in terms Of Added Value DO Continual Improvements of Processes Based on Objective Measurements ACTION Measure Results of Process Performance and Effectiveness - Objective Measurements CHECK Understanding & Meeting the Requirements PLAN

23. ISO 9001:2000 – Process Model CUSTOMER’S CUSTOMER ISO 9001:2000 Quality Management System 5.Management Responsibility 7. Product Realization 6. Resource Management 8 . Measurement Analysis and Improvements Requirements Satisfaction Continual Improvement of the Quality Management System Consumption Product

26. Structure of the Standard 4 Quality Management System Requirements Provision of Resources Human Resources Infrastructure Work Environment 6 Resource Management General Requirements Documentation Requirements Planning Customer Related Processes Design & Development Purchasing Production & Service Provision Management Commitment Customer Focus Quality Policy Planning Responsibility, Authority & Communication Management Reviews 5 Management Responsibility 8 Measurement Analysis & Improvements 7 Product Realization General Monitoring & Measurements Control of NCP’s Analysis of Data Improvements