A valuable presentation on ISO 9001:2008 (Quality Management System) awareness.

1. ISO
9001:2008
(QMS)
Presenter:
MOTAHARUL ISLAM

2. PURPOSE OF PROGRAM
Awareness of ISO 9001:2008
Self Improvement
Improvements in routine working
Quality Management System

3. FREQUENT QUESTION
 What is ISO?
 From where it comes?
 How it is helpful for us?
 How it works?
 What we have to do?

4. LEARNING AGENDA
 Background of ISO
 ISO Family
 Quality Management System
 Operating Cycle of ISO
 ISO 9001:2008 Overview
 ISO Benefit

5. WHAT IS ISO?
 ISO--International Organization for
Standardization
 ISO has representation from 162 countries
and has issued many standards
 ISO 9001:2008 is a model for a quality
management system

6. FROM WHERE IT COMES?
 International Organization for Standardization -
Geneva
 Standards created in 1987
 To eliminate country to country differences
 To eliminate terminology confusion
 To increase quality awareness

7. ISO FAMILY
ISO 9000:2005 Quality Management Systems -
Fundamentals and Vocabulary
ISO 9001:2008 Quality Management Systems –
Requirements (required for certification)
- Management responsibility
- Resource management
- Product/service realization
- Measurement, analysis, improvement
ISO 9004-2008 Quality Management Systems –
Guidelines for performance improvement

8. ISO 9001
ISO 9001 is a generic standards. Generic means that the
same standards can be applied:
• to any organization, large or small, whatever its product or
service,
• in any sector of activity and
• whether it is a business enterprise, a public administration, or a
government department.

9. WHAT IS A QUALITY MANAGEMENT SYSTEM?
A Quality Management System is a method of
interconnected processes that are used to manage a
business.

10. QUALITY MANAGEMENT PRINCIPLES
8 Management Principles
Customer
focus
Quality
Mutually
beneficial
supplier
relationships
Management
Principles
Leadership
Involvement
of people
Process
approach
System
approach to
management
Factual
approach to
decision
making
Continual
improvement

11. OPERATING CYCLE OF ISO
The Plan – Do – Check – Act
(PDCA) cycle is the operating
principle of ISO's management
system standards
PLAN
DO
CHECK
ACT

12. P-D-C-A
Plan – establish objectives and make plans (analyze your organization's
situation, establish your overall objectives and set your interim targets,
and develop plans to achieve them).
Do – implement your plans (do what you planned to).
Check – measure your results (measure/monitor how far your actual
achievements meet your planned objectives).
Act – correct and improve your plans and how you put them into practice
(correct and learn from your mistakes to improve your plans in order to
achieve better results next time).

13. ISO DOCUMENTATION

14. ISO QMS REQUIREMENTS
The ISO9001:2008 Standard consists of the following
sections:
Section 1: Scope
Section 2: Normative Reference
Section 3: Terms and definitions
Section 4: Quality Management System
Section 5: Management Responsibility
Section 6: Resource Management
Section 7: Product Realization
Section 8: Measurement, analysis and improvement

15. ISO BENEFIT
Improves Efficiency and Streamlines operations
It increases customer satisfaction
Your quality management system focuses on your objectives and
operating processes. This encourages you to improve the
efficiency of your business, the quality of your products, the service
you provide and helps to reduce your waste and customer
complaints levels.

16. THANK YOU