The document discusses integrated management systems (IMS) and their definitions, examples, and benefits, emphasizing the importance of integrating multiple management systems to improve organizational efficiency. It presents a case study of a Spanish airline that faced fragmentation due to separate management systems, leading to inefficiency and poor performance, and outlines steps taken to integrate these systems into a holistic IMS. The implementation included creating a corporate quality manual and utilizing various guidelines and tools for ongoing performance evaluation.

1. INTEGRATED
MANAGEMENT SYSTEMS
QUALITY MANAGEMENT
MHT0060
ARCHIL NASRASHVILI
Definitions and Generic Methods of Implementation

2. Definitions
Management System -
Documented framework of policies, processes and procedures to help organizations fulfill all tasks required to achieve
its objectives
(PDCA cycle is used mostly)
Examples –
Quality (ISO 9000)
Environmental (ISO 14000), (EMAS)
Occupational Health & Safety Management (OHSAS 18001), (ILO-OSH)
Information Security (ISO/IEC 27001)
Food Safety (ISO 22000)
IT Service Management (ISO/IEC 20000)

3. Integrated Management System –
Integration of two+ management systems into one
Definitions

4. Management systems? Why?
Market expects them
Helps improve processes and products
Cost of implementation outweighed by benefits

5. Some numbers for rigor
95% of firms report internal benefits [Iowa State University] –
 Greater employee awareness
 Increased operational efficiency
 Reduced scrap expense
85% report external benefits [Dun and Bradstreet] -
 Higher perceived quality
 Greater customer demand
100 firms reported [Irwin Professional Publishing]
 Average improvement in their operating margin was at 5% of sales

6. ISO9001 - Quality
ISO14001 - Environment
OHSAS18001 - Occupational Health
& Safety
I – None
II – Quality
III – Environment
IV – Quality + Environment
V – Quality + OH&S
VI – Quality + Environment + OH&S
Some numbers for rigor

7. Generic guidelines for implementing IMS
Study conducted in three Australia based international enterprises
1. Top management involvement
2. Appointing a champion
3. Training
4. Skilled employees
5. Documentation system / control
6. Auditing and addressing of issues
7. Change culture and avoidance of personality clashes
8. Working with suppliers
9. Communication

8. Company-specific approach for implementing
IMS – Case review
Second largest Spanish airline company
The company had implemented several international standards, compulsory & voluntary

9. Company-specific approach for
implementing IMS – Case review
Introducing new standards also means the need for corresponding management system which they didn’t
have, result was:
 all the sets of different systems were functioning in a fragmented manner
 using different organizational structures
 using separate documents
Thus:
 Inefficiency
 overlapping of resources
 lack of communication
 poor performance in terms of alignment with company’s strategy

10. Company-specific approach for
implementing IMS – Case review
For some time, these shortcomings were viewed as inevitable due to “airline sector peculiarities” – in my
experience this is a common shortcoming in reasoning - thinking that you are special
Finally top management decided to embark on the road of integrating all the existent systems into one to
develop a holistic IMS that would include:
1. all the policies
2. guidelines and requirements on main management aspects
3. and to solve the problem of fragmented vision of company

11. Company-specific approach for
implementing IMS – Case review
Sets of actions were introduced:
1. Analysis of the current situation to identify the starting point
2. Definition of the scope of the integration
3. Interrelation of requirements matrix
4. Linking processes and requirements
5. Design of the model: framework and modules

12. Company-specific approach for
implementing IMS – Case review
Corporate Quality Manual consisting of 3 chapters was created
1. Global framework, which consisted of policies and general guidelines describing corporate
management system and which provided a global vision of the company
2. Manuals for teams

14. Company-specific approach for
implementing IMS – Case review
Corporate Quality Manual consisting of 3 chapters was created
1. Global framework, which consisted of policies and general guidelines describing corporate
management system and which provided a global vision of the company
2. Manuals for teams
3. Following-up and evaluation tools
I. Integrated audit plan
II. Performance measurement guideline

15. Thanks