The document provides information about the International Organization for Standardization (ISO) and several of its quality management standards. It discusses ISO 9000, which deals with quality management principles and helps organizations meet customer and regulatory requirements. ISO 9001 is one of the most widely used global standards for quality management systems. It provides requirements that can be certified by third parties. The document also reviews ISO 9002 and 9004, which preceded ISO 9001 and focused on quality assurance and guidelines to improve organizational performance.

1. INTERNATIONAL ORGANIZATION FOR
STANDARDIZATION (ISO)
PREPARED BY:
ADWAIT TATAD
CHHATRAPAL KATRE
SNEHAL NEMANE
AMMAN NAKHWA
JALASUTRAM HARIBABU
UNDER THE GUIDANCE OF:
PROFESSOR NARESH WARRIER

2. ISO 9000 - Quality management
 The ISO 9000 family of quality management system standards is designed to help
organizations ensure that they meet the needs of customers and other
stakeholders while meeting statutory and regulatory requirements related to a
product or service.ISO 9000 deals with the fundamentals of quality management
systems including the seven quality management principles upon which the
family of standards is based.
 Third-party certification bodies provide independent confirmation that
organizations meet the requirements of ISO standards. Over one million
organizations worldwide are independently certified, making ISO 9001 one of the
most widely used management tools in the world today.
 International Organization for Standardization - Geneva .

3. Reasons for use
 The global adoption of ISO 9000 may be attributable to a number of factors. In
the early days, the ISO 9001 (9002 and 9003) requirements were intended to be
used by procuring organizations, as the basis of contractual arrangements with
their suppliers. This helped reduce the need for "supplier development" by
establishing basic requirements for a supplier to assure product quality.
 The ISO 9001 requirements could be tailored to meet specific contractual
situations, depending the complexity of product, business type (design
responsibility, manufacture only, distribution, servicing etc) and risk to the
procurer. If a chosen supplier was weak on the controls of their measurement
equipment (calibration), and hence QC/Inspection results, that specific
requirement would be invoked in the contract. The adoption of a single Quality
Assurance requirement also lead to cost savings throughout the supply chain by
reducing the administrative burden of maintaining multiple sets of quality
manuals and procedures.

4.  Standards created in 1987
• To eliminate country to country differences
• To eliminate terminology confusion
• To increase quality awareness
Why ISO-9000 was created

6. ISO 9000 series Quality Management
Principles
 The ISO 9000 series are based on seven quality management principles (QMP).
The seven quality management principles are:
QMP 1 – Customer focus
QMP 2 – Leadership
QMP 3 – Engagement of people
QMP 4 – Process approach
QMP 5 – Improvement
QMP 6 – Evidence-based decision making
QMP 7 – Relationship management

7.  Principle 1 – Customer focus
Organizations depend on their customers and therefore should understand
current and future customer needs, should meet customer requirements and
strive to exceed customer expectations.
 Principle 2 – Leadership
Leaders establish unity of purpose and direction of the organization. They should
create and maintain the internal environment in which people can become fully
involved in achieving the organization's objectives.
 Principle 3 – Engagement of people
People at all levels are the essence of an organization and their full involvement
enables their abilities to be used for the organization's benefit.
 Principle 4 – Process approach
A desired result is achieved more efficiently when activities and related resources
are managed as a process.

8.  Principle 5 – Improvement
Improvement of the organization's overall performance should be a permanent
objective of the organization.
 Principle 6 – Evidence-based decision making
Effective decisions are based on the analysis of data and information.
Principle 7 – Relationship management
 An organization and its external providers (suppliers, contractors, service
providers) are interdependent and a mutually beneficial relationship enhances the
ability of both to create value.

9. ISO 9001

10. What is ISO 9001?
 ISO 9001 is a standard that sets out the requirements for a quality
management system. It helps businesses and organizations to be more efficient
and improve customer satisfaction.
 A new version of the standard, ISO 9001:2015, has just been launched,
replacing the previous version (ISO 9001:2008).
 A quality management system is a way of defining how an organization
can meet the requirements of its customers and other stakeholders
affected by its work.
 ISO 9001 is based on the idea of continual improvement.

11. Who is ISO 9001 for?
 ISO 9001 is suitable fororganizations of all types, sizes and sectors.
 In fact, one of the key improvements of the newly revised ISO 9001:2015 was to make
it more applicable and accessible to all types of enterprises.
 Smallercompanies thatdo not havestaff dedicated toqualitycanstill enjoythe benefits
of implementing thestandard – ISO has manyresourcestoassistthem.

12. ISO 9001: benefits
 Work in a more efficient way as all your processes will be aligned and understood by
everyone in the business or organization. This increases productivity and efficiency,
bringing internal costs down.
 Meet the necessary statutory and regulatory requirements.
 Expand into new markets, as some sectors and clients require ISO 9001 before doing
business.
 Identify and address the risks associated with your organization

13. ISO 9002

14. What is ISO 9002?
 ISO 9002 is an industry standard created by the International Organization for
Standardization. Its long title is "Model for quality assurance in production,
installation and servicing." Although ISO 9002 is now obsolete and has been
replaced by ISO 9001, the new standard has basically the same material with the
addition of a section covering the creation of new products.
 ISO 9002 provides detailed standards for creating and maintaining an efficient
quality-management system. The requirements are divided among 20 sections
ranging from management responsibility, which defines the company's policy on
quality, to the statistical techniques, which detail the procedures that will be used.
ISO 9002 standard requires business to develop a standard language for
documenting quality practices, create a system to track and ensure and document
that these practices are met, and the establishment of an audit by an independent
third party.

15. ISO 9004

16. ISO 9004:2000
 This International Standard provides guidelines beyond the requirements given in
ISO 9001 in order to consider both the effectiveness and efficiency of a quality
management system, and consequently the potential for improvement of the
performance of an organization. When compared to ISO 9001, the objectives of
customer satisfaction and product quality are extended to include the satisfaction
of interested parties and the performance of the organization.
 ISO 9004:2009 is Managing for the sustained success of an organization .The
sustained success of an organization is the result of its ability to achieve and
maintain its objectives in the long-term.

17. Questions