This document provides an overview of quality management systems and ISO 9000 standards. It discusses that a quality management system is a system used by organizations to document processes, procedures, and responsibilities for ensuring quality policies are followed. It also describes key aspects of quality management like documentation requirements, common ISO quality standards like ISO 9001, and sector-specific standards tailored for industries like aerospace and automotive. Finally, it provides a high-level process flow of how a quality management system is implemented and improves over time within an organization and its suppliers.

1. Quality Management
Systems

2. Overview
• What is Quality Management System?
• Quality Management Requirements
• ISO 9000 Series of Standards
• Sector Specific Standards
• ISO 9001 Requirements
• Quality Management System Process
• How QMS systems spreads through Organizations

3. What is Quality Management System?
• The System that Customers or Marketing are suggesting
• Or Demanding Compliance to a Quality System
• Improvements in Processes or Systems for Global Deployments of
goods or services

4. Quality Management System Requirements
• General Requirements
• Documentation

5. ISO 9000 Series of Standards
• Generic In Scope
• Dynamic By Design
• Purpose is to
• Unify Quality terms and definitions
• For Globalizing industries
• Demonstrate a supplier’s capability of controlling its processes

6. ISO 9000 Series of Standards
• ISO 9000 (Understanding and Planning)
• Provide the fundamental concepts related to QMS and
terminologies used in later two standards
• ISO 9001 (Applying or Implementing)
• Provide requirements for registration by defining conformity of
QMS to Customers, regulatory and org. own requirements
• ISO 9002 (Maintenance & Sustainability)
• Provide guidelines for performance improvements that an
organization can use to Improve QMS Performance

7. Sector Specific Standards
• Systems that are specific to a particular industry such as
automotive or aerospace
• These system used ISO 9001 as the basic framework and
modify it as their needs

8. Sector Specific Standards
• AS9100
• Objective of the system is to unify the requirements of NASA,
DOD, FAA, while satisfying the aerospace industry needs
• ISO/TS
• Unify automotive supplier quality requirements
• Continuous Process improvements
• Defect prevention
• Reduction of variation

9. Sector Specific Standards
• TL 9000
• Created to developed standard for Telecommunications organization
• It defines
• Design & Development of the Telecommunication Product or
services
• Production & Delivery
• Installation & Maintenance of Telecom. Products or services

10. ISO/TS Levels
• ISO 9001
• Sector Specific Requirements
• Company Specific Requirements

11. ISO 9001 Requirements
• Scope
• Reference
• Terms & Definitions
• Quality Management System (QMS)
• Managements
• Resource Management
• Product Realization
• Measurement, Analysis and Improvements

12. Quality Management System Process
QMS continuous
Improvements
Management
Responsibility
Product need &
Realization
Measurement
analysis &
Improvements
Resource
Management
Input
Requirements
Output
Product
Customer
Satisfaction
Process trigger
Feedback

13. How QMS spreads through Organization?
Supplier 1
Firm A Firm B Firm C
Supplier 2
ISO certified