9-1SO 9000

1. ISO
9000:9001
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2. ISO 9000 - QUALITY MANAGEMENT
 The ISO 9000 family addresses various aspects of quality
management and contains some of ISO’s best known
standards.
 The standards provide guidance and tools for companies
and organizations who want to ensure that their products
and services consistently meet customer’s requirements,
and that quality is consistently improved.
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3. STANDARDS IN THE ISO 9000 FAMILY
INCLUDE:
 ISO 9001:2008 - sets out the requirements of a quality
management system
 ISO 9000:2005 - covers the basic concepts and language
 ISO 9004:2009 - focuses on how to make a quality
management system more efficient and effective
 ISO 19011:2011 - sets out guidance on internal and
external audits of quality management systems.
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4. WHAT’S THE DIFFERENCE BETWEEN
ISO 9000 & 9001?
With thousands of ISO standards out there, sometimes it's
difficult to understand the difference between them all. This
article explains the purpose of the ISO 9000 family, leading to
the ISO 9001 standard, which covers the requirements of a
Quality Management System.
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5. ISO 9000
ISO 9000 is a family of standards focused on quality
management, put together through input from a wide
spectrum of organisations and experts both in the public and
private sectors. The ISO 9000 suite is intended to help
organisations, no matter what size or industry, to become
better managed, more efficient and more customer-focused.
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6. PRINCIPLES OF ISO 9000
is based around eight Quality Management Principles:
 Customer focus
 Leadership
 Involvement of people
 Process approach
 System approach to management
 Continual improvement
 Factual approach to decision making
 Mutually beneficial supplier relationships
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7.  There are multiple standards within the ISO 9000 family
including ISO 9000 itself, which sets the tone by providing
the fundamentals and vocabulary.
 The other standards cover specific points such as
performance improvements, documentation and training.
 There is also ISO 9001, which determines the
requirements of a Quality Management System (QMS).
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8. WHAT IS ISO 9001?
ISO 9001 is the only standard within the ISO 9000 family that
an organisation can become certified against, because it is
the standard that defines the requirements of having a
Quality Management System.
In its latest guise, ISO 9001's full title is ISO 9001:2008,
representing its last revision date. The standard provides a
framework for a systematic approach to managing an
organisation's processes so that their service is consistent
and meets client expectation. It also ensures the organisation
meets applicable laws and regulations.
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9. DO I NEED TO USE THE OTHER ISO
9000 FAMILY STANDARDS?
 The vast majority do not use the other standards, because
ISO 9001 alone is very effective when teamed with third-
party certification. However, using the other standards
within the family can help organisations get the most out
of their Quality Management System.
 The ISO 9004 guidance standard is intended to help
organisations extend the benefits of ISO 9001 to your
stakeholders, helping to give sustained success. By
measuring the satisfaction of your clients, employees,
suppliers and other groups, you can assess whether your
organisation is truly continuing to improve.
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10. COMPATIBILITY WITH OTHER ISO
STANDARDS
 ISO 9001 is an ISO management system, and is similar in
structure to the ISO 14001 environmental management
standard. In fact, both ISO 9001 and ISO 9004 are designed
to be compatible with the other ISO management
standards, making it straight-forward for organizations
who wish to expand their management systems.
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11. ISO GOES NON TECHNICAL
• Since 1947 the International Organization for
Standardization (ISO) been developing voluntary technical
standards for most sectors of business, industry and
technology.
• Even today the overwhelming majority of ISO standards
are highly specific and technical in nature.
• These technical standards ensure that products are fit for
their purpose.
• In 1987 ISO 9000 came about. This is a generic (applies to
any organization of any size) management system.
• To many this is the first point of confusion. With over half
a century of technical standards under its belt, ISO is
often perceived as setting technical standards.
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12. • Therefore, many will assume that ISO 9001 is a technical
standards that will guarantee the technical quality of a
product. This could not be further from the truth.
• The ISO 9000 series of standards, of which ISO 9001 is
part, concern the management of systems.
• ISO 9001 deals with the way businesses organize
themselves and not what they do.
• Provided businesses has systems in place and document
them, they should be well on the way to gaining ISO 9001
certification
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