1. Quality Standards-ISO 9001
By
Sunilkumarsingh Kumpawat
Master of Library and Information Science Sem-1
Dept. of Library and Information Science
Maharaja Sayajirao University of Baroda
2. Table of content
ďIntroduction
ďDefinitions
ďUses & importance of quality standards
ďInternational Standards for Organisations (I.S.O.)
ďISO-9001
ďHistory of ISO-9001
ďWhat does ISO-9001 do? & importance of ISO-9001
ďPDCA cycle
ďSeven Principles of QMS 2015:9001
ďFeatures & Benefits
ďAdvantages
ďconclusion
3. Introduction
⢠A product is said to be of quality if it is free from any manufacturing defect
deficiency or significant variation in order to do so certain specific standards need
to be set so that uniformity is achieved in the entire set of products being
manufactured.
⢠A quality standard is a detail of the requirements, specifications, the various
guidelines and characteristics to be able to meet its quality by the product in order
to meet the purpose of the product, process or the service.
⢠ISO international standards are the most widely accepted set of quality standards
adopted by majority of firms across countries. In case if a company fails to meet
its quality standard, it may end up losing the trust of the customer and henceforth
its market share.
4. Definition
⢠Quality: it is the ability of a product or service to consistently meet or exceed the
customer expectation
⢠Standard: Something set up and established by authority as a rule for the
measure of quantity, weight, extent, value, or quality.
⢠Quality Standard: Quality standards are defined as documents that provide
requirements, specifications, guidelines, or characteristics that can be used
consistently to ensure that materials, products, processes, and services are fit for
their purpose.
5. Uses & importance of quality standards
⢠Satisfying their customersâ quality
requirements
⢠Ensuring their products and services
are safe
⢠Complying with regulations
⢠Meeting environmental objectives
⢠Protecting products against climatic or
other adverse conditions
⢠Ensuring that internal processes are
defined and controlled.
Quality isnât just about profits and loss
or beating out a competitor.
ď§ To ensuring safety and reliability of
products and services
ď§ To meet the environmental objectives
ď§ To reduce losses or costs of the
organization
ď§ To improve competitiveness
ď§ To gain market access across the
world
ď§ To increase consumer loyalty
6. International Standards for Organization (I.S.O)
⢠Founded on 23 Feb, 1947. ISO is an independent, non-governmental
international organization with a membership of 162(as on 2016) national
standards bodies. It promotes worldwide proprietary, industrial and
commercial standard.
⢠Through its members, it brings together experts to share knowledge and
develop voluntary, consensus-based, market-relevant International Standards
that support innovation and provide solutions to global challenges.
⢠ISO has published more than 21000(as on 2016) International Standards and
related documents covering almost every industry, from technology to food
safety, to agriculture and healthcare.
7. ISO-9001
⢠ISO 9001 is an international standard that sets out requirements for companies to include
in a 'quality management systemâ.
⢠ISO 9001 focuses the organization to act on processes that affect the quality of products
and services they provide to ensure they are consistent and meet applicable
requirements.
⢠According to iso.org, âISO 9001 is a standard that sets out the requirements for a quality
management system. It helps businesses and organizations to be more efficient and
improve customer satisfactionâ.
⢠In the simplest of terms, QMS is a collection of business processes and functions aimed
at continuous improvement of quality to ensure customer expectations and requirements
are met or exceeded.
⢠Examples: Lean, Six Sigma, TQM.
⢠QMS are also methods by which companies can ensure responsibilities, schedules,
relationships, contracts, and agreements are on par with environmental, food, and
product safety standards
8. History of QMS
ďś ISO 9001 is the part of ISO 9000
QMS family.
ďś ISO 9000 was first published back
in 1987. It was major revised in
1994 and know as QMS again
minor revised on 2000 & 2008
and finally current version is
9001:2015. ISO 9001 was based
on the British Standard, BS 5750
series of standards from BSI that
were proposed to ISO in 1979.
9. What does ISO-9001 do? & importance of ISO-9001
⢠ISO 9001 provide with a framework to build
a quality management system that supports
your intention to continually improve.
⢠It follow PDCA principles
⢠It also let you to focuson the priority areas
first and foremost.
ďThe ISO-9001 provides outlines the
importance of high-quality goods and services,
also when any person find an increased market
rate or high struggle in being differentiated,
the ISO is a key which help you to sustain and
nurture in the market.
ďThe ISO-9001 certificate helps to improves
businesses credibility and authority as well as
overall efficiency of the business.
10. PDCA Cycle
ď§ The Plan-Do-Check-Act (PDCA)
cycle, also known as the Deming
wheel or the Deming cycle, is an
iterative method for continual
improvement of processes, products,
or services and is a key element of
lean management.
ď§ The PDCA model was developed in
the 1950s by William Deming as a
learning or improvement process
based on the scientific method of
problem-solving. Deming himself
called it by another termâthe
Shewhart cycleâbecause he created
the model based on an idea from his
mentor, Walter Shewhart.
11. Seven Principles of QMS 2015:9001
ď âQuality management principlesâ are a
set of fundamental beliefs, norms, rules
and values that are accepted as true and
can be used as a basis for quality
management.
ď The QMPs can be used as a foundation
to guide an organizationâs performance
improvement.
ď They were developed and updated by
international experts of ISO/TC 176,
which is responsible for developing and
maintaining ISOâs quality management
standards.
12. Features & Benefits
⢠The requirements and belief of customers.
⢠The Quality policy & quality goal are very
clearly defined.
⢠Processes & responsibilities to obtain goal are
implemented and managed, within linkages or
âhand-offsâ among processes.
⢠Strategy to consider processes and products
are defined and implemented.
⢠Strategy to consider processes and products
are defined and implemented.
⢠A process for regular increment is planned,
implemented and monitored to effectiveness.
⢠Management for verification of processes and
products is clearly defined and understood
within the business.
ďPeople in the organizations will benefit by
ďźBetter working condition
ďź Increased in job satisfaction
ďOwner and investors will be benefit by
ďźIncreased return on investment
ďźIncreased market share
ďź Increased profits
ďSuppliers and partners will benefit by
ďźStability
ďź Growth
ďSociety will benefit by
ďźFulfilment of legal and regulatory requirements
ďźImproved health and safety
ďźReduced environment impact
ďźIncreased security
13. Advantages
ďIdentify risks and opportunities.
ďPrevent problems from reoccurring.
ďBoots your marketing and sales efforts.
ďImprove employee performance.
ďImprove your control over the business.
14. Conclusion
ďąThe quality Standards are the requirements or the guidelines in order
to meet the expectation of the clients.
ďąISO 9001 is a quality management standard used by all organizations
to meet the needs of the customers in order to meet the quality
standards of the product or service. ISO 9001 is also helpful for
supplier, society, and also to increase loyalty and brand name in the
market.
15.
16. References
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Dec. 2020
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17. Cont.
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002, retrieved from ResearchGate.net on 25th Dec. 2020.
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