ISO 9000 series is important for all who are responsible for the quality management.

2. 1. Introduction
1.1 Background
1.2 Objectives
2. Methodology
3. Result and Discussion
4. Conclusion and Suggestions
5. References

3.  ISO (International Organization for Standardization) is an
independent, non-governmental international organization with a
membership of 161 national standards bodies.
 ISO 9000 family of quality management systems standards is
designed to help organizations ensure that they meet the needs of
customers and other stakeholders while meeting statutory and
regulatory requirements related to a product or service.
 ISO 9000 deals with the fundamentals of quality management
systems, including the seven quality management principles upon
which the family of standards is based.
 ISO 9000 was first published in 1987 by ISO (International
Organization for Standardization).
Introduction

4. Cont…..
 To identify different international standard series.
 To be familiar with principles and importance of ISO 9000
series.

5.  All necessary materials and resources i.e. newspaper, magazines,
books, research reports, internet was used.
 The secondary data was used.
 The main issue of the assignment was focused about the
importance and principles of ISO 9000 series.
Methodology

6.  Standard is an authorative model or measure or a pattern of guidelines.
 In 1962 WHO, UN and FAO conduct a meeting with the participation of 30 country on Codex
Alimentarius Commission (CSC).
 CSC make world wise acceptable standard to all the country.
 In 1964, more than 90 countries composed an organization or a form which is called ISO for the
development of international standard.
 In 1987, ISO published 5 international standards series.
1. ISO 9000: It stands for quality management/quality assurance/guidelines for quality.
2. ISO 9001: It stands for quality system model for design/ development/ production/ installation.
3. ISO 9002: It stands for quality assurance in production and installation.
4. ISO 9003: It stands for quality assurance for inspection and test.
5. ISO 9004: It stands for quality management and quality system.
Result and discussion

7.  The purpose of ISO 9000 is to provide an appreciation of the fundamental principles of quality
management systems and an explanation of the terminology used in the family of standards.
 The purpose of ISO 9001 is to provide requirements which if met will enable organizations to
demonstrate they have the capability to consistently provide product that meets customer and
applicable regulatory requirements.
 ISO 9002 applies to those organizations which do not design products but are only involved in
production.
 ISO 9003 applies to organizations that are involved only in installation and testing of the
products.
 The purpose of ISO 9004 is to provide guidance for improving the efficiency, effectiveness and
overall performance of an organization.

8.  The seven quality management principles are:
QMP 1 – Customer focus
QMP 2 – Leadership
QMP 3 – Engagement of people
QMP 4 – Process approach
QMP 5 – Improvement
QMP 6 – Evidence-based decision making
QMP 7 – Relationship management

9. Cont……
 Organizations depend on their customers and therefore should understand current and future
customer needs, should meet customer requirements and strive to exceed customer expectations.
 Leaders establish unity of purpose and direction of the organization.
 They should create and maintain the internal environment in which people can become fully
involved in achieving the organization's objectives.
 People at all levels are the essence of an organization and their full involvement enables their
abilities to be used for the organization's benefit.

10. Cont…..
 A desired result is achieved more efficiently when activities and related resources are managed
as a process.
 Improvement of the organization's overall performance should be a permanent objective of the
organization.
 Effective decisions are based on the analysis of data and information.
 An organization and its external providers (suppliers, contractors, service providers) are
interdependent and a mutually beneficial relationship enhances the ability of both to create
value.

11. 1. Traceability
2. Responsive
3. Resource management
4. Product realization
5. Measurement, Analysis and Improvement (MAI)

12.  ISO standards are developed and maintained by the International Organization for Standardization
(ISO), which exists as a non-governmental organization headquartered in Geneva.
 ISO 9000 was first published in 1987 by ISO (International Organization for Standardization).
 It was based on the BS 5750 series of standards from BSI (British Standards Institution) that were
proposed to ISO in 1979.
 In 1987, ISO published 5 international standards series i.e ISO 9000, ISO 9001, ISO 9002, ISO
9003 and ISO 9004.
 Among them origin of ISO 9000, purpose of establishing ISO, principle and importance of ISO are
major.
 ISO 9000 series is important to implement for making the industries and companies quality.
 So, it is suggested that to certify the industries and companies in ISO 9000 series.
Conclusion and suggestion

13. Hodgetts, Richard M., (1979). Management; Theory, process and practice, W B
Saunders Company.
Hoyle, David, (2001). ISO 9000 Quality System Handbook, Butterworth Heinemann.
http://asq.org/learn-about-quality/iso-9000/overview/overview.html
http://iso.org/iso/publication_item.html?pid=PUB100080
http://iso.org/iso/publication_item.html?pid=PUB100304
https://en.wikipedia.org/wiki/ISO_9000
www.iso.org.
Reference