meaning of ISO certification

1. ISO 9000,14000 & 2200
PRODUCTION AND OPERATIONS MANAGEMENT : - UNIT 4

2. MEANING

3. HISTORY OF ISO
3
 Every country has its own standards for every industry. But in an
increasingly globalized business scenario, a need was felt for a
common set of standards to make it easier for businesses to sell their
products anywhere in the world.
 Against this background, about 65 delegates from 25 countries met
in London in 1946 at the Institute of Civil Engineers.
 The agenda was to facilitate the unification of industrial standards at
an international level.
 The following year, in February 1947, the non-governmental
organization called International Organization for Standardization
(ISO) was born and 67 technical committees were set up.

4. OBJECTIVES
• TO FACILITATE INTERNATIONAL TRADE OF GOODS AND
SERVICES.
• TO OBTAIN COMPETITIVENESS BY OBTAINING REQUIRED
QUALITY IN A COST EFFECTIVE WAY.
• PROMOTING A TOTAL QUALITY CONTROL SYSTEM(TQC)

5. BENEFITS OF ISO 9000
Increases marketability
Reduced operational expenses
Better management control
Increased customer satisfaction
Improved internal communication
Reduction of product-liability risks.
Improved health, safety and reduction of waste

6. ISO 9000 :- Define, as establish and maintain an
effective quality assurance system for
manufacturing and service industries.
Series of standards, developed and published by
the International Organization for Standardization
(ISO)

7. ISO 9000 SERIES QUALITY
MANAGEMENT PRINCIPLES
 It based on seven quality management principles
 QMP 1 – Customer focus
 QMP 2 – Leadership
 QMP 3 – Engagement of people
 QMP 4 – Process approach
 QMP 5 – Improvement
 QMP 6 – Evidence-based decision
making
 QMP 7 – Relationship management

8.  PRINCIPLE 1 – CUSTOMER
FOCUS
 Principle 2 – Leadership
Leaders establish Unity of purpose and direction of the
organization. They should create and maintain the internal
environment better.
Organizations depend on Their Customers and therefore should
understand current and future customer needs, should meet
customer requirements and strive to exceed customer expectations

9.  Principle 3 – Engagement of people
People at all levels are the essence of an organization and their
full involvement enables their abilities to be used for the
organization's benefit.
 Principle 4 – Process approach
A desired result is achieved more efficiently when activities and
related resources are managed as a process.
 Principle 5 – Improvement
Improvement of the organization's overall performance should
be a permanent objective of the organization

10.  Principle 6 – Evidence-based decision making
Effective decisions are based on the analysis of data and
information.
 Principle 7 – Relationship management
An organization and its external providers (suppliers,
contractors, service providers) are interdependent and a
mutually beneficial relationship enhances the ability of both
to create value.

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• APNI CHHATRI TUMKO DEDE, KABHI
JO BARSE PAANI
KABHI NAYE PACKET ME, BECHE
TUMKO CHEEJ PURAANI
PHIR BHI DIL HAI HINDUSATNI, …..

12. INTRODUCTION
12
PROF. MALI SUNAYANA
 Quality is a very important requirement for any product because it is
one of the biggest factors determining how successful it will be in
achieving customer satisfaction.
 Quality is often described as the extent to which a product or service
meets the existing standards or requirements.
 Quality has become the catchword across industries and professions
and quality management systems are being developed by the day to
ensure better business processes.
 One such quality management system is provided by the International
Organization for Standardization Which is abbreviated as ISO.

13. ISO 9000 SERIES
 ISO 9000: EXPLAINS FUNDAMENTAL QUALITY CONCEPTS
AND PROVIDES GUIDELINES FOR THE SELECTION AND
APPLICATION OF EACH STANDARD.
 ISO 9001: MODEL FOR QUALITY ASSURANCE IN DESIGN,
DEVELOPMENT, PRODUCTION, INSTALLATION AND
SERVICING.
 ISO 9002: MODEL FOR QUALITY ASSURANCE IN THE
PRODUCTION AND INSTALLATION OF MANUFACTURING
SYSTEMS.
 ISO 9003: QUALITY ASSURANCE IN FINAL INSPECTION AND
TESTING.
 ISO 9004: GUIDELINES FOR THE APPLICATIONS OF

15. Quality Check
V/S
Quality
Assurance

16. Steps in ISO 9000 Registration Process

19. Quality Management for ISO 9001

20. ISO
14000
 Environmental management
 Help organizations to work within healthy
environment
 Help to meet the challenge of climate change
 Develop 570 international standards
 An integral part of EMAS

21. STANDARDS UNDER ISO 14000
SERIES
 ISO 14001-Set criteria for EMS
 ISO 14010-Standards about auditing
 ISO 14020-Standards about environmental
labeling
 ISO 14030- Standards on environmental
performance evaluation
 ISO 14040 - Standards on
environmental life cycle assessment

22. DIFFERENCE BETWEEN ISO 9000
AND 14000
ISO 9000 is an international standard for the
development of quality management systems
that any organization can adopt.
ISO 14000 is an international standard for
environmental management systems that any
organization can also adopt potentially

23. ADVANTAGES
 Creates a more efficient, effective operation
 Increases customer satisfaction and
retention
 Reduces audits
 Enhances marketing
 Improves employee motivation, awareness,
and morale.
 Promotes international trade
 Increases profit
 Reduces waste and increases productivity

24.  Common tool for standardization
 Enablesto meet the requirements of an
internationally uniform quality system.
 Motivates the employees and develops
pride in them for achieving excellence.

25. ISO 22000

26. WHAT IS ISO 22000?
• ISO 22000, PUBLISHED ON 1 SEPTEMBER 2005, IS AN
INTERNATIONAL STANDARD DESIGNED TO ENSURE
SAFE FOOD SUPPLY CHAINS WORLDWIDE AND THE
FIRST OF A FAMILY ON FOOD SAFETY MANAGEMENT
SYSTEMS.
• ASSURANCE THAT FOOD WILL NOT CAUSE HARM TO THE
CONSUMER WHEN IT IS PREPARED AND/OR EATEN ACCORDING
TO ITS INTENDED USE.

31. ISO 22000

42. THANK YOU