Presented by Carlton Lewis

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@ThousandEyes
Introduction toThousandEyes

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@ThousandEyes
Featured Speaker
Carlton Lewis
Technical SolutionsArchitect
ThousandEyes
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@ThousandEyes
@thousandeyes

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@ThousandEyes
BeforeWe Begin...
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• A recording of this presentation will be sent to you in a few days.
• Tweet us @thousandeyes
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@ThousandEyes

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Audience Survey
Please take a moment to share what piqued your interest in our webinar with our
survey (the pink clipboard icon)
1. I’m aThousandEyes customer who would like to learn about its monitoring capabilities
2. I’m in the process of making a decision to purchase ThousandEyes
3. I have a specific use case that I am researching solutions for
4. I’m just curious about theThousandEyes platform and capabilities
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Agenda
• ThousandEyes Introduction
• Demo
– Supporting a Remote Workforce
– Digital Experience Monitoring
– ThousandEyes Internet Insights
• Q&A
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@ThousandEyes

6. Locations
Austin, USA
New York, USA
Seattle, USA
Toronto, CA
Tokyo, JP
Sydney, AU
Amsterdam, NL
Dublin, IE
London, UK
Munich, DE
HQ San Francisco
2010 Founded
We empower companies with Internet and
cloud intelligence enabling them to deliver
superior digital experiences.
Global 2000
Companies
160+ 6 of the 7
Top US Banks
20 of the 25
Top SaaS Companies
8 of the 10
Top Global Software
Companies
85+
Fortune 500
Companies
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© 1992–2022 Cisco Systems, Inc. All rights reserved.

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See Experience from EveryVantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Cloud Endpoint
Enterprise

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To Cloud and Internet-Centric IT
Branch Offices
Datacenter
Internet Cloud
Enterprise SD-WAN

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• Inside-Out monitoring (on-
prem)
• DeploymentOptions
– OVA / Physical Appliance
– Linux Package/NUC/rPI
– Docker
– Cisco ASR 1k / ISR 4k
• Commonly for internal
applications, SaaS and Site-to-
Site
Lightweight SaaS Deployment
• Last-mile monitoring
• Extends network and
service visibility in a way
that is agnostic to the
location of the user
• Deployment Options
– Operating Systems
• Windows 7 / 8/ 8.1 / 10
• Mac OS X 10.9 / 10.10 / 10.11
– Browsers
• Google Chrome 41+
• Internet Explorer 11+
EnterpriseAgent EndpointAgent
• Outside-In monitoring
• 400+ Locations
– Tier 2 and 3 service providers,
broadband, cloud
– www.thousandeyes.com/map
• Commonly for
customer/public facing
applications
Cloud Agent

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Use Cases
Modern WAN SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers ISP
VoIP
IaaS Providers SaaS Providers
UCaaS/Collaboration
DDoS Security
Websites & Apps DNS Services

11. Dashboards, Reports and
Alerts

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Track Service Objectives with Dashboards

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Understand the Experience ofYour RemoteWorkers
Real-time visibility into
employee experience using
SaaS and Internal Web
Applications
Measure the performance of
Collaboration Tools (WebEx,
Teams, Slack, etc.)
Insight into Wi-Fi,
LAN and local ISP
performance
Understand the
impact
of system
bottlenecks on
employee
experience

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Dashboards – RemoteWorkers

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Reports – RemoteWorkers
VPN Health
Browser Experience
(Summary)
Browser Experience
by User

16. Demo
RemoteWorkforce

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• Employee Productivity Blind Spots
– Is it an application problem?
– An issue with the VPN or network?
– A problem in the Service Provider
network?
– Bottleneck in the user’s
Wi-Fi or laptop?
The ShiftToWFH

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Endpoint Agent Use Cases
1. Monitor employee experience from anywhere at any time
o Remote workers
o Call centers
o Traveling executives
2. “Last Mile” monitoring
o Insight into the user’s web site experience and ISP performance
o Network topology views - Wireless
3. Troubleshoot performance and connectivity issues
o Correlate end user issues with historical and near
real-time user data

19. Demo
Digital Experience

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Cloud Blindness is Costly
Detection
(MTTD)
Extremely Long Problem Isolation
(MTTI)
Resolution
(MTTR)
Service desk
costs spiking
App experience
unpredictable
Cloud outages
impact revenue
and brand
SD-WAN
projects hit
unexpected ISP
issues
Costly war-rooms
wasteful finger
pointing

21. How IT Needs toTransform
INTERNET
VISIBILITY
Non-existent Multi-layered, end-to-end, complete
PLANNING Blind roll out Proactive baselining
OPERATIONS Finger pointing Collaboration
PROBLEM
ISOLATION
Uncertain, ineffective Immediate, decisive
PROBLEM
RESOLUTION
Hours to days Minutes
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 21

22. Demo
Internet Insights

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ThousandEyes Internet Insights™
Based onThousandEyes
global collective
intelligence dataset
Business-class visibility
into macro internet issues
Authoritative view of
Internet health

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Enterprises Face ‘Internet-sized’ Challenges
Optimize digital portfolio
Scale service assurance
Users anywhere
Outages ~50+ daily
MTTI hours
Services unreliable
Providers slow to respond
Vendor selection blind

25. Customer Case Studies

26. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 26
AWS Outage Impacts SD-WAN
Access toWorkday
AWS suffers a large outage that causes
multiple SD-WAN branches to lose access
toWorkday
Link to Data

27. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 27
Github Suffers Massive DDoS Attack
Github suffers a massive DDoS attack and
recovers fast with mitigation from Akamai
Prolexic
Link to Data

28. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 28
Cloud Migration Gone Wrong
A planned move of their online betting
site to AWS did not produce the desired
result
Link to Data

29. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29
Fastly CDN Outage Impacts Pinterest
Grubhub, Pinterest and other critical
services impacted due to an outage in
Fastly’s network
Link to Data

30. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 30
DNS Outage Impacts Southwest
DNS server unavailability due to ISP
outage impacts Southwest customers
Link to Data

31. Cisco Integrations

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IBN switching customers with DNA Advantage or Premier licenses get the equivalent
of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month).
IBN Embed Offer Overview
What switches are included?
• High end switches only: C9300, C9300L,
C9300AG and C9400
• Offer only applies if catalyst has a DNA
Advantage or Premier license
What licenses are included?
• DNA Advantage and Premier only (not
Essentials!)
• Offer available for brownfield (i.e.
existing DNA licenses pre-April 2021); or
at time of transaction (new/renewal) via
Greenfield

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Get
Started
Download
the Report
See a
Demo
• Every cloud deployment is unique. See this data for
yourself!
ThousandEyes.com/Signup
• Get a custom demo for the use cases that matter to
your business
ThousandEyes.com/Request-demo
• ThousandEyes.com/Cloud
Next Steps

34. Q&A