Presented by Usman Quereshi and Rob Tyrrell

1. Introduction to ThousandEyes

2. Featured speakers
Usman Qureshi
Technical Solutions Architect
Rob Tyrell
Technical Solutions Architect
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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Before We Begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.

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• ThousandEyes Introduction
• Demo
– Supporting a Remote Workforce
– Digital Experience Monitoring
– ThousandEyes Internet Insights
• Q&A

5. About ThousandEyes
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 5
We empower companies with Internet
and cloud intelligence to see,
understand, and improve digital
experiences over any network.
Routing
User App
End-to-End Performance Data
User
Experience
App
Performance
Routing
Topology
Network
Topology
Enterprise, Endpoint and Cloud Agents
Network
Connectivity
Device
Performance
Global 2000
Companies
260+
All Top 10
US Banks
170+
Fortune 500
Companies

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
See Experience From Every Vantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS
Provider Security Provider
API
Customer
Cloud Endpoint
Enterprise

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To Cloud and Internet-centric IT
Branch Offices
Datacenter
Internet Cloud
Enterprise SD-WAN

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Lightweight SaaS Deployment
• Inside-Out monitoring
(on-prem)
• Deployment Options
– OVA / Physical Appliance
– Linux Package/NUC/rPI
– Docker
– Cisco ASR 1k / ISR 4k
• Commonly for internal
applications, SaaS and
Site-to-Site
• Last-mile monitoring
• Extends network and service
visibility in a way that is
agnostic to the location of the
user
• Deployment Options
– Operating Systems
• Windows 7 / 8/ 8.1 / 10
• Mac OS X 10.9 / 10.10 / 10.11
– Browsers
• Google Chrome 41+
• Internet Explorer 11+
Enterprise Agent Endpoint Agent
• Outside-In monitoring
• 400+ Locations
– Tier 2 and 3 service providers,
broadband, cloud
– www.thousandeyes.com/product/cloud-agents
• Commonly for customer and
public facing applications
Cloud Agent

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Use Cases
Modern WAN SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers ISP
VoIP
IaaS Providers SaaS Providers UCaaS/Collaboration
DDoS Security
Websites & Apps DNS Services

10. Dashboards, Reports,
and Alerts
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Track Service Objectives With Dashboards

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Understand the Experience of Your Remote Workers
Real-time visibility into employee
experience using SaaS and Internal
Web Applications
Measure the performance of
Collaboration Tools (WebEx,
Teams, Slack, etc.)
Insight into Wi-Fi, LAN
and local ISP
performance
Understand the impact
of system bottlenecks
on employee
experience

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Dashboards – Remote Workers

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Reports – Remote Workers
VPN Health
Browser Experience
(Summary)
Browser Experience
by User

15. Demo
Remote Workforce
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• Employee Productivity Blind Spots
–Is it an application problem?
–An issue with the VPN or network?
–A problem in the Service Provider network?
–Bottleneck in the user’s Wi-Fi or laptop?
The Shift to WFH

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
1. Monitor employee experience from anywhere at any time
• Remote workers
• Call centers
• Traveling executives
2. “Last Mile” monitoring
• Insight into the user’s web site experience and ISP performance
• Network topology views – Wireless
3. Troubleshoot performance and connectivity issues
• Correlate end user issues with historical and near real-time user data
Endpoint Agent Use Cases

18. Demo
Digital Experience
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Cloud Blindness is Costly
Detection
(MTTD)
Extremely Long Problem Isolation
(MTTI)
Resolution
(MTTR)
Service desk
costs spiking
App experience
unpredictable
Cloud outages impact
revenue and brand
SD-WAN projects hit
unexpected ISP issues
Costly war-rooms and
wasteful finger pointing

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
How IT Needs to Transform
INTERNET
VISIBILITY
Non-existent Multi-layered, end-to-end, complete
PLANNING Blind roll out Proactive baselining
OPERATIONS Finger pointing Collaboration
PROBLEM
ISOLATION
Uncertain, ineffective Immediate, decisive
PROBLEM
RESOLUTION
Hours to days Minutes

21. Demo
Internet Insights
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ThousandEyes Internet Insights™
Based on ThousandEyes
global collective
intelligence dataset
Business-class visibility into
macro internet issues
Authoritative view
of Internet health

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Enterprises Face ‘Internet-sized’ Challenges
Optimize digital portfolio
Scale service assurance
Users anywhere
Outages ~50+ daily
MTTI hours
Services unreliable
Providers slow to respond
Vendor selection blind

24. Customer Case Studies
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25. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 25
Microsoft Outage Impacts Access to O365,
Sharepoint, and other Resources
Microsoft suffers a large, global outage
that causes a worldwide outage to
multiple MS SaaS resources.
Link to Data

26. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 26
AWS Outage Impacts SD-WAN
Access to Workday
AWS suffers a large outage that causes
multiple SD-WAN branches to lose
access to Workday
Link to Data

27. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 27
Github Suffers Massive DDoS Attack
Github suffers a massive DDoS attack
and recovers fast with mitigation from
Akamai Prolexic
Link to Data

28. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 28
Cloud Migration Gone Wrong
A planned move of their online betting
site to AWS did not produce the desired
result
Link to Data

29. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29
Fastly CDN Outage Impacts Pinterest
Grubhub, Pinterest and other critical
services impacted due to an outage in
Fastly’s network
Link to Data

30. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 30
DNS Outage Impacts Southwest
DNS server unavailability due to ISP
outage impacts Southwest customers
Link to Data

31. Cisco Integrations
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IBN Embed Offer Overview
IBN switching customers with DNA Advantage or Premier licenses get the
equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month).
What switches are included? What licenses are included?
• High end switches only: C9300,
C9300L, C9300AG and C9400
• Offer only applies if catalyst has a
DNA Advantage or Premier license
• DNA Advantage and Premier only
(not Essentials!)
• Offer available for brownfield (i.e.
existing DNA licenses pre-April
2021); or at time of transaction
(new/renewal) via Greenfield

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Next steps
Learn
more
Free
trial
Demo
• Subscribe to the blog:
www.thousandeyes.com/blog/
• Tune in to the Internet Report Podcast
www.youtube.com/@theinternetreport_official
• Get a real-time view of the health of the Internet
www.thousandeyes.com/outages/
• Sign up for a free trial:
www.thousandeyes.com/signup/
• Request a demo:
www.thousandeyes.com/request-demo

34. Q&A
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.