Introduction To
ThousandEyes

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Featured Speaker
Heath Russell
Technical Solutions Architect

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Agenda
• ThousandEyes Introduction
• Demo
– Supporting a Remote Workforce
– Digital Experience Monitoring
– ThousandEyes Internet Insights
• Q&A
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@ThousandEyes

Locations
Austin, USA
New York, USA
Seattle, USA
Toronto, CA
Tokyo, JP
Sydney, AU
Amsterdam, NL
Dublin, IE
London, UK
Munich, DE
HQ San Francisco
2010 Founded
We empower companies with Internet and
cloud intelligence enabling them to deliver
superior digital experiences.
Global 2000
Companies
160+ 6 of the 7
Top US Banks
20 of the 25
Top SaaS Companies
8 of the 10
Top Global Software
Companies
85+
Fortune 500
Companies
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© 1992–2022 Cisco Systems, Inc. All rights reserved.

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Internet connectivity is business critical
Devices & Things
Mobile / WFH Users
Campus & Branch Users
DC/Private Cloud
SaaS
IaaS
Internet

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
The Importance of Digital Experience Management
THE WAY IT WAS THE WAY IT IS TODAY
● Critical applications and services ran in the datacenter
● Control over the app stack, network and infrastructure
● Leased lines and static WAN technologies
● Most employees worked in an office
➔ Applications and services are moving to the cloud
➔ SaaS applications and cloud infrastructure play critical roles
➔ Networks are becoming much more dynamic
➔ Employees are increasingly working remote
CLOUD is the new
Data Center
INTERNET is the
new Network
SaaS is the new
App Stack

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
The Real World Journey from Data Center Apps
Branch Offices
Enterprise Data Center
hosts all applications
Enterprise WAN (MPLS)

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
To Cloud and Internet-Centric IT
Branch Offices
Datacenter
Internet Cloud
Enterprise SD-WAN

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Apps
Customer
DX
Your
People
Employee
DX
Your
Lack of visibility into
external networks
No visibility into critical employee
applications
Lack of insight into ongoing
SD-WAN initiative
Infrastructure
Modern
WAN
Your
Common Enterprise Problems
No insight into customer
facing applications
Inability to accurately troubleshoot
remote worker problems
Problems holding providers to
promised SLAs
Can’t verify connectivity
from outside world
Trouble pinpointing root causes of
employee issues
Unable to measure site-to-site
performance

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
See Experience from Every Vantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Cloud Endpoint
Enterprise

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Use Cases
Modern WAN SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers ISP
VoI
P
IaaS
Providers
SaaS
Providers
UCaaS/Collaboration
DDoS Security
Websites & Apps DNS Services

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
ThousandEyes Internet Insights™
Based on ThousandEyes
global collective
intelligence dataset
Business-class visibility
into macro internet
issues
Authoritative view of
Internet health

Dashboards, Reports
and Alerts

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Track Service Objectives with Dashboards

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Understand the Experience of Your Remote Workers
Real-time visibility into employee
experience using SaaS and Internal
Web Applications
Measure the performance of
Collaboration Tools (WebEx,
Teams, Slack, etc.)
Insight into Wi-Fi,
LAN and local ISP
performance
Understand the
impact
of system
bottlenecks on
employee
experience

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Dashboards – Remote Workers

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Reports – Remote Workers
VPN Health
Browser Experience
(Summary)
Browser Experience
by User

Demo
Remote Workforce

Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 19
• Employee Productivity Blind Spots
– Is it an application problem?
– An issue with the VPN or network?
– A problem in the Service Provider
network?
– Bottleneck in the user’s Wi-Fi or laptop?
The Shift To WFH

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Endpoint Agent Use Cases
1. Monitor employee experience from anywhere at any time
o Remote workers
o Call centers
o Traveling executives
2. “Last Mile” monitoring
o Insight into the user’s web site experience and ISP performance
o Network topology views - Wireless
3. Troubleshoot performance and connectivity issues
o Correlate end user issues with historical and near real-time user data

Demo
Digital Experience

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Cloud Blindness is Costly
Detection
(MTTD)
Extremely Long Problem Isolation
(MTTI)
Resolution
(MTTR)
Service desk
costs spiking
App experience
unpredictable
Cloud outages
impact revenue
and brand
SD-WAN
projects hit
unexpected
ISP issues
Costly war-rooms
wasteful finger
pointing

How IT Needs to Transform
INTERNET
VISIBILITY
Non-existent Multi-layered, end-to-end, complete
PLANNING Blind roll out Proactive baselining
OPERATIONS Finger pointing Collaboration
PROBLEM
ISOLATION
Uncertain, ineffective Immediate, decisive
PROBLEM
RESOLUTION
Hours to days Minutes
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 23

Demo
Internet Insights

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
ThousandEyes Internet Insights™
Based on ThousandEyes
global collective
intelligence dataset
Business-class visibility
into macro internet
issues
Authoritative view of
Internet health

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
Enterprises face ‘Internet-sized’ Challenges
Optimize digital portfolio
Scale service assurance
Users anywhere
Outages ~50+ daily
MTTI hours
Services unreliable
Providers slow to respond
Vendor selection blind

Customer Case Studies

OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 28
AWS Outage Impacts SD-WAN Access to
Workday
AWS suffers a large outage that
causes multiple SD-WAN
branches to lose access to
Workday
Link to Data

OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29
Github Suffers Massive DDoS Attack
Github suffers a massive DDoS
attack and recovers fast with
mitigation from Akamai Prolexic
Link to Data

OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 30
Cloud Migration Gone Wrong
A planned move of their online
betting site to AWS did not
produce the desired result
Link to Data

OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 31
Fastly CDN Outage Impacts Pinterest
Grubhub, Pinterest and other
critical services impacted due to
an outage in Fastly’s network
Link to Data

OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 32
DNS Outage Impacts Southwest
DNS server unavailability due to
ISP outage impacts Southwest
customers
Link to Data

Cisco Integrations

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
IBN switching customers with DNA Advantage or Premier licenses get the
equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22,320 units /
month).
IBN Embed Offer Overview
What switches are included?
• High end switches only: C9300, C9300L,
C9300AG and C9400
• Offer only applies if catalyst has a DNA
Advantage or Premier license
What licenses are included?
• DNA Advantage and Premier only (not
Essentials!)
• Offer available for brownfield (i.e. existing
DNA licenses pre-April 2021); or at time
of transaction (new/renewal) via
Greenfield

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@ThousandEyes
Get
Started
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the Report
See a
Demo
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yourself!
ThousandEyes.com/Signup
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your business
ThousandEyes.com/Request-demo
• ThousandEyes.com/Cloud
Next Steps

Q&A