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Introduction To
ThousandEyes
© 1992–2021 Cisco Systems, Inc. All rights reserved. 2
Featured Speaker
James Fraasch
Technical Solutions Architect
3
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Agenda
• Introduction to ThousandEyes
– What is ThousandEyes?
– Use Case Overview
• Demo
– Supporting a Remote Workforce
– Digital Experience Monitoring
– ThousandEyes Internet Insights
• Q&A
Locations
Austin, USA
New York, USA
Seattle, USA
Toronto, CA
Tokyo, JP
Sydney, AU
Amsterdam, NL
Dublin, IE
London, UK
Munich, DE
HQ San Francisco
2010 Founded
We empower companies with Internet and
cloud intelligence enabling them to deliver
superior digital experiences.
Global 2000
Companies
160+ 6 of the 7
Top US Banks
20 of the 25
Top SaaS Companies
8 of the 10
Top Global Software
Companies
85+
Fortune 500
Companies
4
© 1992–2021 Cisco Systems, Inc. All rights reserved.
5
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Internet connectivity is business critical
Devices & Things
Mobile / WFH Users
Campus & Branch Users
DC/Private Cloud
SaaS
IaaS
Internet
6
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Apps
Customer
DX
Your
People
Employee
DX
Your
Lack of visibility into
external networks
No visibility into critical employee
applications
Lack of insight into ongoing
SD-WAN initiative
Infrastructure
Modern
WAN
Your
Common Enterprise Problems
No insight into customer
facing applications
Inability to accurately troubleshoot
remote worker problems
Problems holding providers to
promised SLAs
Can’t verify connectivity
from outside world
Trouble pinpointing root causes of
employee issues
Unable to measure site-to-
site performance
7
© 1992–2021 Cisco Systems, Inc. All rights reserved.
See Experience from Every Vantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Cloud Endpoint
Enterprise
8
© 1992–2021 Cisco Systems, Inc. All rights reserved.
The Real World Journey from Data Center Apps
Branch Offices
Enterprise Data Center
hosts all applications
Enterprise WAN (MPLS)
9
© 1992–2021 Cisco Systems, Inc. All rights reserved.
To Cloud and Internet-Centric IT
Branch Offices
Datacenter
Internet Cloud
Enterprise SD-WAN
10
© 1992–2021 Cisco Systems, Inc. All rights reserved.
• Inside-Out monitoring (on-
prem)
• Deployment Options
– OVA / Physical
Appliance
– Linux Package/NUC/rPI
– Docker
– Cisco ASR 1k / ISR 4k
• Commonly for internal
applications, SaaS and Site-
to-Site
Lightweight SaaS Deployment
• Last-mile monitoring
• Extends network and
service visibility in a way
that is agnostic to the
location of the user
• Deployment Options
– Operating Systems
• Windows 7 / 8/ 8.1 / 10
• Mac OS X 10.9 / 10.10 / 10.11
– Browsers
• Google Chrome 41+
• Internet Explorer 11+
Enterprise Agent Endpoint Agent
• Outside-In monitoring
• 400+ Locations
– Tier 2 and 3 service
providers, broadband, cloud
– www.thousandeyes.com/map
• Commonly for
customer/public facing
applications
Cloud Agent
11
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Use Cases
Modern WAN SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers IS
P
VoIP
IaaS
Providers
SaaS
Providers
UCaaS/Collaboration
DDoS Security
Websites & Apps DNS
Services
12
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Cloud/SaaS Adoption Lifecycle Best Practices
Baseline
performance from
user locations to
instance (latency,
page load)
Ensure all sites can
optimally connect to
Cloud/SaaS edge
Remediate providers
Test to
Cloud/SaaS
instance from
user locations
(remote users,
office locations)
Define success
criteria, alerts for
each location
Develop and train
on escalation
procedures
Proactively monitor
network & application
layers
Deploy endpoint
agents for remote
workforce
Set up self-service
dashboards for internal
users
Continuously
monitor and
optimize
Cloud
Lifecycle
Readiness
Deployment
Operations
13
© 1992–2021 Cisco Systems, Inc. All rights reserved.
ThousandEyes Internet Insights™
Based on
ThousandEyes
global collective
intelligence dataset
Business-class
visibility into macro
internet issues
Authoritative view of
Internet health
Dashboards, Reports
and Alerts
15
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Track Service Objectives with Dashboards
16
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Understand the Experience of Your Remote Workers
Real-time visibility into
employee experience
using SaaS and Internal
Web Applications
Measure the performance of
Collaboration Tools
(WebEx, Teams, Slack, etc.)
Insight into Wi-Fi,
LAN and local ISP
performance
Understand
the impact
of system
bottlenecks
on employee
experience
17
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Dashboards – Remote Workers
18
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Reports – Remote Workers
VPN Health
Browser Experience
(Summary)
Browser Experience
by User
Demo
Remote Workforce
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 20
• Employee Productivity Blind Spots
– Is it an application problem?
– An issue with the VPN or network?
– A problem in the Service Provider
network?
– Bottleneck in the user’s Wi-Fi or laptop?
The Shift To WFH
21
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Endpoint Agent Use Cases
1. Monitor employee experience from anywhere at any time
o Remote workers
o Call centers
o Traveling executives
2. “Last Mile” monitoring
o Insight into the user’s web site experience and ISP performance
o Network topology views - Wireless
3. Troubleshoot performance and connectivity issues
o Correlate end user issues with historical and near real-time user data
Demo
Digital Experience
23
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Cloud Blindness is Costly
Detection
(MTTD)
Extremely Long Problem Isolation
(MTTI)
Resolution
(MTTR)
Service desk
costs spiking
App experience
unpredictable
Cloud outages
impact revenue
and brand
SD-WAN
projects hit
unexpected
ISP issues
Costly war-rooms
wasteful finger
pointing
How IT Needs to Transform
INTERNET
VISIBILITY
Non-existent Multi-layered, end-to-end, complete
PLANNING Blind roll out Proactive baselining
OPERATIONS Finger pointing Collaboration
PROBLEM
ISOLATION
Uncertain, ineffective Immediate, decisive
PROBLEM
RESOLUTION
Hours to days Minutes
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 24
Demo
Internet Insights
26
© 1992–2021 Cisco Systems, Inc. All rights reserved.
ThousandEyes Internet Insights™
Based on ThousandEyes
global collective
intelligence dataset
Business-class visibility
into macro internet
issues
Authoritative view of
Internet health
27
© 1992–2021 Cisco Systems, Inc. All rights reserved.
Enterprises face ‘Internet-sized’ Challenges
Optimize digital portfolio
Scale service assurance
Users anywhere
Outages ~50+ daily
MTTI hours
Services unreliable
Providers slow to respond
Vendor selection blind
Customer Case
Studies
OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 29
AWS Outage Impacts SD-WAN Access to
Workday
AWS suffers a large outage that
causes multiple SD-WAN branches to
lose access to Workday
Link to Data
OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 30
Github Suffers Massive DDoS Attack
Github suffers a massive DDoS attack
and recovers fast with mitigation from
Akamai Prolexic
Link to Data
OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 31
Cloud Migration Gone Wrong
A planned move of their online betting
site to AWS did not produce the
desired result
Link to Data
OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 32
Fastly CDN Outage Impacts Pinterest
Grubhub, Pinterest and other critical
services impacted due to an outage in
Fastly’s network
Link to Data
OUTAGE CASE STUDY
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 33
DNS Outage Impacts Southwest
DNS server unavailability due to ISP
outage impacts Southwest customers
Link to Data
Cisco Integrations
35
© 1992–2021 Cisco Systems, Inc. All rights reserved.
IBN switching customers with DNA Advantage or Premier licenses get the
equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month).
IBN Embed Offer Overview
What switches are included?
• High end switches only: C9300,
C9300L, C9300AG and C9400
• Offer only applies if catalyst has a
DNA Advantage or Premier license
What licenses are included?
• DNA Advantage and Premier only (not
Essentials!)
• Offer available for brownfield (i.e.
existing DNA licenses pre-April 2021);
or at time of transaction (new/renewal)
via Greenfield
Introduction to ThousandEyes

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Introduction to ThousandEyes

  • 2. © 1992–2021 Cisco Systems, Inc. All rights reserved. 2 Featured Speaker James Fraasch Technical Solutions Architect
  • 3. 3 © 1992–2021 Cisco Systems, Inc. All rights reserved. Agenda • Introduction to ThousandEyes – What is ThousandEyes? – Use Case Overview • Demo – Supporting a Remote Workforce – Digital Experience Monitoring – ThousandEyes Internet Insights • Q&A
  • 4. Locations Austin, USA New York, USA Seattle, USA Toronto, CA Tokyo, JP Sydney, AU Amsterdam, NL Dublin, IE London, UK Munich, DE HQ San Francisco 2010 Founded We empower companies with Internet and cloud intelligence enabling them to deliver superior digital experiences. Global 2000 Companies 160+ 6 of the 7 Top US Banks 20 of the 25 Top SaaS Companies 8 of the 10 Top Global Software Companies 85+ Fortune 500 Companies 4 © 1992–2021 Cisco Systems, Inc. All rights reserved.
  • 5. 5 © 1992–2021 Cisco Systems, Inc. All rights reserved. Internet connectivity is business critical Devices & Things Mobile / WFH Users Campus & Branch Users DC/Private Cloud SaaS IaaS Internet
  • 6. 6 © 1992–2021 Cisco Systems, Inc. All rights reserved. Apps Customer DX Your People Employee DX Your Lack of visibility into external networks No visibility into critical employee applications Lack of insight into ongoing SD-WAN initiative Infrastructure Modern WAN Your Common Enterprise Problems No insight into customer facing applications Inability to accurately troubleshoot remote worker problems Problems holding providers to promised SLAs Can’t verify connectivity from outside world Trouble pinpointing root causes of employee issues Unable to measure site-to- site performance
  • 7. 7 © 1992–2021 Cisco Systems, Inc. All rights reserved. See Experience from Every Vantage Point Data Center Data Center SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Cloud Endpoint Enterprise
  • 8. 8 © 1992–2021 Cisco Systems, Inc. All rights reserved. The Real World Journey from Data Center Apps Branch Offices Enterprise Data Center hosts all applications Enterprise WAN (MPLS)
  • 9. 9 © 1992–2021 Cisco Systems, Inc. All rights reserved. To Cloud and Internet-Centric IT Branch Offices Datacenter Internet Cloud Enterprise SD-WAN
  • 10. 10 © 1992–2021 Cisco Systems, Inc. All rights reserved. • Inside-Out monitoring (on- prem) • Deployment Options – OVA / Physical Appliance – Linux Package/NUC/rPI – Docker – Cisco ASR 1k / ISR 4k • Commonly for internal applications, SaaS and Site- to-Site Lightweight SaaS Deployment • Last-mile monitoring • Extends network and service visibility in a way that is agnostic to the location of the user • Deployment Options – Operating Systems • Windows 7 / 8/ 8.1 / 10 • Mac OS X 10.9 / 10.10 / 10.11 – Browsers • Google Chrome 41+ • Internet Explorer 11+ Enterprise Agent Endpoint Agent • Outside-In monitoring • 400+ Locations – Tier 2 and 3 service providers, broadband, cloud – www.thousandeyes.com/map • Commonly for customer/public facing applications Cloud Agent
  • 11. 11 © 1992–2021 Cisco Systems, Inc. All rights reserved. Use Cases Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers IS P VoIP IaaS Providers SaaS Providers UCaaS/Collaboration DDoS Security Websites & Apps DNS Services
  • 12. 12 © 1992–2021 Cisco Systems, Inc. All rights reserved. Cloud/SaaS Adoption Lifecycle Best Practices Baseline performance from user locations to instance (latency, page load) Ensure all sites can optimally connect to Cloud/SaaS edge Remediate providers Test to Cloud/SaaS instance from user locations (remote users, office locations) Define success criteria, alerts for each location Develop and train on escalation procedures Proactively monitor network & application layers Deploy endpoint agents for remote workforce Set up self-service dashboards for internal users Continuously monitor and optimize Cloud Lifecycle Readiness Deployment Operations
  • 13. 13 © 1992–2021 Cisco Systems, Inc. All rights reserved. ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
  • 15. 15 © 1992–2021 Cisco Systems, Inc. All rights reserved. Track Service Objectives with Dashboards
  • 16. 16 © 1992–2021 Cisco Systems, Inc. All rights reserved. Understand the Experience of Your Remote Workers Real-time visibility into employee experience using SaaS and Internal Web Applications Measure the performance of Collaboration Tools (WebEx, Teams, Slack, etc.) Insight into Wi-Fi, LAN and local ISP performance Understand the impact of system bottlenecks on employee experience
  • 17. 17 © 1992–2021 Cisco Systems, Inc. All rights reserved. Dashboards – Remote Workers
  • 18. 18 © 1992–2021 Cisco Systems, Inc. All rights reserved. Reports – Remote Workers VPN Health Browser Experience (Summary) Browser Experience by User
  • 20. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 20 • Employee Productivity Blind Spots – Is it an application problem? – An issue with the VPN or network? – A problem in the Service Provider network? – Bottleneck in the user’s Wi-Fi or laptop? The Shift To WFH
  • 21. 21 © 1992–2021 Cisco Systems, Inc. All rights reserved. Endpoint Agent Use Cases 1. Monitor employee experience from anywhere at any time o Remote workers o Call centers o Traveling executives 2. “Last Mile” monitoring o Insight into the user’s web site experience and ISP performance o Network topology views - Wireless 3. Troubleshoot performance and connectivity issues o Correlate end user issues with historical and near real-time user data
  • 23. 23 © 1992–2021 Cisco Systems, Inc. All rights reserved. Cloud Blindness is Costly Detection (MTTD) Extremely Long Problem Isolation (MTTI) Resolution (MTTR) Service desk costs spiking App experience unpredictable Cloud outages impact revenue and brand SD-WAN projects hit unexpected ISP issues Costly war-rooms wasteful finger pointing
  • 24. How IT Needs to Transform INTERNET VISIBILITY Non-existent Multi-layered, end-to-end, complete PLANNING Blind roll out Proactive baselining OPERATIONS Finger pointing Collaboration PROBLEM ISOLATION Uncertain, ineffective Immediate, decisive PROBLEM RESOLUTION Hours to days Minutes Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 24
  • 26. 26 © 1992–2021 Cisco Systems, Inc. All rights reserved. ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
  • 27. 27 © 1992–2021 Cisco Systems, Inc. All rights reserved. Enterprises face ‘Internet-sized’ Challenges Optimize digital portfolio Scale service assurance Users anywhere Outages ~50+ daily MTTI hours Services unreliable Providers slow to respond Vendor selection blind
  • 29. OUTAGE CASE STUDY Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 29 AWS Outage Impacts SD-WAN Access to Workday AWS suffers a large outage that causes multiple SD-WAN branches to lose access to Workday Link to Data
  • 30. OUTAGE CASE STUDY Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 30 Github Suffers Massive DDoS Attack Github suffers a massive DDoS attack and recovers fast with mitigation from Akamai Prolexic Link to Data
  • 31. OUTAGE CASE STUDY Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 31 Cloud Migration Gone Wrong A planned move of their online betting site to AWS did not produce the desired result Link to Data
  • 32. OUTAGE CASE STUDY Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 32 Fastly CDN Outage Impacts Pinterest Grubhub, Pinterest and other critical services impacted due to an outage in Fastly’s network Link to Data
  • 33. OUTAGE CASE STUDY Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 33 DNS Outage Impacts Southwest DNS server unavailability due to ISP outage impacts Southwest customers Link to Data
  • 35. 35 © 1992–2021 Cisco Systems, Inc. All rights reserved. IBN switching customers with DNA Advantage or Premier licenses get the equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month). IBN Embed Offer Overview What switches are included? • High end switches only: C9300, C9300L, C9300AG and C9400 • Offer only applies if catalyst has a DNA Advantage or Premier license What licenses are included? • DNA Advantage and Premier only (not Essentials!) • Offer available for brownfield (i.e. existing DNA licenses pre-April 2021); or at time of transaction (new/renewal) via Greenfield