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@ThousandEyes
Introduction to ThousandEyes
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@ThousandEyes
Featured Speakers
Jesse Davis
Technical Solutions Architect
ThousandEyes
Connor Wilson
Technical Solutions Architect
ThousandEyes
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@ThousandEyes
Before We Begin...
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
• Tweet us @thousandeyes
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Audience Survey
Please take a moment to share what piqued your interest in our webinar with
our survey (the pink clipboard icon)
1. I’m a ThousandEyes customer who would like to learn about its monitoring capabilities
2. I’m in the process of making a decision to purchase ThousandEyes
3. I have a specific use case that I am researching solutions for
4. I’m just curious about the ThousandEyes platform and capabilities
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Agenda
• ThousandEyes Introduction
• Demo
– Supporting a Remote Workforce
– Digital Experience Monitoring
– ThousandEyes Internet Insights
• Q&A
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@ThousandEyes
Locations
Austin, USA
New York, USA
Seattle, USA
Toronto, CA
Tokyo, JP
Sydney, AU
Amsterdam, NL
Dublin, IE
London, UK
Munich, DE
HQ San Francisco
2010 Founded
We empower companies with Internet and
cloud intelligence enabling them to deliver
superior digital experiences.
Global 2000
Companies
160+ 6 of the 7
Top US Banks
20 of the 25
Top SaaS Companies
8 of the 10
Top Global Software
Companies
85+
Fortune 500
Companies
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© 1992–2022 Cisco Systems, Inc. All rights reserved.
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@ThousandEyes
See Experience from Every Vantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Cloud Endpoint
Enterprise
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@ThousandEyes
To Cloud and Internet-Centric IT
Branch Offices
Datacenter
Internet Cloud
Enterprise SD-WAN
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@ThousandEyes
• Inside-Out monitoring (on-
prem)
• Deployment Options
– OVA / Physical
Appliance
– Linux Package/NUC/rPI
– Docker
– Cisco ASR 1k / ISR 4k
• Commonly for internal
applications, SaaS and Site-
to-Site
Lightweight SaaS Deployment
• Last-mile monitoring
• Extends network and
service visibility in a way
that is agnostic to the
location of the user
• Deployment Options
– Operating Systems
• Windows 7 / 8/ 8.1 / 10
• Mac OS X 10.9 / 10.10 / 10.11
– Browsers
• Google Chrome 41+
• Internet Explorer 11+
Enterprise Agent Endpoint Agent
• Outside-In monitoring
• 400+ Locations
– Tier 2 and 3 service
providers, broadband, cloud
– www.thousandeyes.com/map
• Commonly for
customer/public facing
applications
Cloud Agent
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Use Cases
Modern WAN SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers ISP
VoIP
IaaS
Providers
SaaS
Providers
UCaaS/Collaboration
DDoS Security
Websites & Apps DNS Services
Dashboards, Reports
and Alerts
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Track Service Objectives with Dashboards
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Understand the Experience of Your Remote Workers
Real-time visibility into
employee experience using
SaaS and Internal Web
Applications
Measure the performance of
Collaboration Tools (WebEx,
Teams, Slack, etc.)
Insight into Wi-Fi,
LAN and local ISP
performance
Understand the
impact
of system
bottlenecks on
employee
experience
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Dashboards – Remote Workers
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@ThousandEyes
Reports – Remote Workers
VPN Health
Browser Experience
(Summary)
Browser Experience
by User
Demo
Remote Workforce
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 17
• Employee Productivity Blind Spots
– Is it an application problem?
– An issue with the VPN or network?
– A problem in the Service Provider
network?
– Bottleneck in the user’s
Wi-Fi or laptop?
The Shift To WFH
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@ThousandEyes
Endpoint Agent Use Cases
1. Monitor employee experience from anywhere at any time
o Remote workers
o Call centers
o Traveling executives
2. “Last Mile” monitoring
o Insight into the user’s web site experience and ISP performance
o Network topology views - Wireless
3. Troubleshoot performance and connectivity issues
o Correlate end user issues with historical and near
real-time user data
Demo
Digital Experience
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@ThousandEyes
Cloud Blindness is Costly
Detection
(MTTD)
Extremely Long Problem Isolation
(MTTI)
Resolution
(MTTR)
Service desk
costs spiking
App experience
unpredictable
Cloud outages
impact revenue
and brand
SD-WAN
projects hit
unexpected
ISP issues
Costly war-rooms
wasteful finger
pointing
How IT Needs to Transform
INTERNET
VISIBILITY
Non-existent Multi-layered, end-to-end, complete
PLANNING Blind roll out Proactive baselining
OPERATIONS Finger pointing Collaboration
PROBLEM
ISOLATION
Uncertain, ineffective Immediate, decisive
PROBLEM
RESOLUTION
Hours to days Minutes
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 21
Demo
Internet Insights
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@ThousandEyes
ThousandEyes Internet Insights™
Based on ThousandEyes
global collective
intelligence dataset
Business-class visibility
into macro internet
issues
Authoritative view of
Internet health
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@ThousandEyes
Enterprises Face ‘Internet-sized’ Challenges
Optimize digital portfolio
Scale service assurance
Users anywhere
Outages ~50+ daily
MTTI hours
Services unreliable
Providers slow to respond
Vendor selection blind
Customer Case Studies
OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 26
AWS Outage Impacts SD-WAN
Access to Workday
AWS suffers a large outage that
causes multiple SD-WAN branches to
lose access to Workday
Link to Data
OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 27
Github Suffers Massive DDoS Attack
Github suffers a massive DDoS attack
and recovers fast with mitigation from
Akamai Prolexic
Link to Data
OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 28
Cloud Migration Gone Wrong
A planned move of their online betting
site to AWS did not produce the
desired result
Link to Data
OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29
Fastly CDN Outage Impacts Pinterest
Grubhub, Pinterest and other critical
services impacted due to an outage in
Fastly’s network
Link to Data
OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 30
DNS Outage Impacts Southwest
DNS server unavailability due to ISP
outage impacts Southwest customers
Link to Data
Cisco Integrations
32
@ThousandEyes
IBN switching customers with DNA Advantage or Premier licenses get the
equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month).
IBN Embed Offer Overview
What switches are included?
• High end switches only: C9300,
C9300L, C9300AG and C9400
• Offer only applies if catalyst has a
DNA Advantage or Premier license
What licenses are included?
• DNA Advantage and Premier only (not
Essentials!)
• Offer available for brownfield (i.e.
existing DNA licenses pre-April 2021);
or at time of transaction (new/renewal)
via Greenfield
33
@ThousandEyes
Get
Started
Download
the Report
See a
Demo
• Every cloud deployment is unique. See this data for
yourself!
ThousandEyes.com/Signup
• Get a custom demo for the use cases that matter to
your business
ThousandEyes.com/Request-demo
• ThousandEyes.com/Cloud
Next Steps
Q&A
Introduction to ThousandEyes

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Introduction to ThousandEyes

  • 2. 2 @ThousandEyes Featured Speakers Jesse Davis Technical Solutions Architect ThousandEyes Connor Wilson Technical Solutions Architect ThousandEyes
  • 3. 3 @ThousandEyes Before We Begin... • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days. • Tweet us @thousandeyes 3 @ThousandEyes
  • 4. 4 @ThousandEyes Audience Survey Please take a moment to share what piqued your interest in our webinar with our survey (the pink clipboard icon) 1. I’m a ThousandEyes customer who would like to learn about its monitoring capabilities 2. I’m in the process of making a decision to purchase ThousandEyes 3. I have a specific use case that I am researching solutions for 4. I’m just curious about the ThousandEyes platform and capabilities 4 @ThousandEyes
  • 5. 5 Agenda • ThousandEyes Introduction • Demo – Supporting a Remote Workforce – Digital Experience Monitoring – ThousandEyes Internet Insights • Q&A 5 @ThousandEyes
  • 6. Locations Austin, USA New York, USA Seattle, USA Toronto, CA Tokyo, JP Sydney, AU Amsterdam, NL Dublin, IE London, UK Munich, DE HQ San Francisco 2010 Founded We empower companies with Internet and cloud intelligence enabling them to deliver superior digital experiences. Global 2000 Companies 160+ 6 of the 7 Top US Banks 20 of the 25 Top SaaS Companies 8 of the 10 Top Global Software Companies 85+ Fortune 500 Companies 6 © 1992–2022 Cisco Systems, Inc. All rights reserved.
  • 7. 7 @ThousandEyes See Experience from Every Vantage Point Data Center Data Center SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Cloud Endpoint Enterprise
  • 8. 8 @ThousandEyes To Cloud and Internet-Centric IT Branch Offices Datacenter Internet Cloud Enterprise SD-WAN
  • 9. 9 @ThousandEyes • Inside-Out monitoring (on- prem) • Deployment Options – OVA / Physical Appliance – Linux Package/NUC/rPI – Docker – Cisco ASR 1k / ISR 4k • Commonly for internal applications, SaaS and Site- to-Site Lightweight SaaS Deployment • Last-mile monitoring • Extends network and service visibility in a way that is agnostic to the location of the user • Deployment Options – Operating Systems • Windows 7 / 8/ 8.1 / 10 • Mac OS X 10.9 / 10.10 / 10.11 – Browsers • Google Chrome 41+ • Internet Explorer 11+ Enterprise Agent Endpoint Agent • Outside-In monitoring • 400+ Locations – Tier 2 and 3 service providers, broadband, cloud – www.thousandeyes.com/map • Commonly for customer/public facing applications Cloud Agent
  • 10. 10 @ThousandEyes Use Cases Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers ISP VoIP IaaS Providers SaaS Providers UCaaS/Collaboration DDoS Security Websites & Apps DNS Services
  • 13. 13 @ThousandEyes Understand the Experience of Your Remote Workers Real-time visibility into employee experience using SaaS and Internal Web Applications Measure the performance of Collaboration Tools (WebEx, Teams, Slack, etc.) Insight into Wi-Fi, LAN and local ISP performance Understand the impact of system bottlenecks on employee experience
  • 15. 15 @ThousandEyes Reports – Remote Workers VPN Health Browser Experience (Summary) Browser Experience by User
  • 17. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 17 • Employee Productivity Blind Spots – Is it an application problem? – An issue with the VPN or network? – A problem in the Service Provider network? – Bottleneck in the user’s Wi-Fi or laptop? The Shift To WFH
  • 18. 18 @ThousandEyes Endpoint Agent Use Cases 1. Monitor employee experience from anywhere at any time o Remote workers o Call centers o Traveling executives 2. “Last Mile” monitoring o Insight into the user’s web site experience and ISP performance o Network topology views - Wireless 3. Troubleshoot performance and connectivity issues o Correlate end user issues with historical and near real-time user data
  • 20. 20 @ThousandEyes Cloud Blindness is Costly Detection (MTTD) Extremely Long Problem Isolation (MTTI) Resolution (MTTR) Service desk costs spiking App experience unpredictable Cloud outages impact revenue and brand SD-WAN projects hit unexpected ISP issues Costly war-rooms wasteful finger pointing
  • 21. How IT Needs to Transform INTERNET VISIBILITY Non-existent Multi-layered, end-to-end, complete PLANNING Blind roll out Proactive baselining OPERATIONS Finger pointing Collaboration PROBLEM ISOLATION Uncertain, ineffective Immediate, decisive PROBLEM RESOLUTION Hours to days Minutes Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 21
  • 23. 23 @ThousandEyes ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
  • 24. 24 @ThousandEyes Enterprises Face ‘Internet-sized’ Challenges Optimize digital portfolio Scale service assurance Users anywhere Outages ~50+ daily MTTI hours Services unreliable Providers slow to respond Vendor selection blind
  • 26. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 26 AWS Outage Impacts SD-WAN Access to Workday AWS suffers a large outage that causes multiple SD-WAN branches to lose access to Workday Link to Data
  • 27. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 27 Github Suffers Massive DDoS Attack Github suffers a massive DDoS attack and recovers fast with mitigation from Akamai Prolexic Link to Data
  • 28. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 28 Cloud Migration Gone Wrong A planned move of their online betting site to AWS did not produce the desired result Link to Data
  • 29. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29 Fastly CDN Outage Impacts Pinterest Grubhub, Pinterest and other critical services impacted due to an outage in Fastly’s network Link to Data
  • 30. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 30 DNS Outage Impacts Southwest DNS server unavailability due to ISP outage impacts Southwest customers Link to Data
  • 32. 32 @ThousandEyes IBN switching customers with DNA Advantage or Premier licenses get the equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month). IBN Embed Offer Overview What switches are included? • High end switches only: C9300, C9300L, C9300AG and C9400 • Offer only applies if catalyst has a DNA Advantage or Premier license What licenses are included? • DNA Advantage and Premier only (not Essentials!) • Offer available for brownfield (i.e. existing DNA licenses pre-April 2021); or at time of transaction (new/renewal) via Greenfield
  • 33. 33 @ThousandEyes Get Started Download the Report See a Demo • Every cloud deployment is unique. See this data for yourself! ThousandEyes.com/Signup • Get a custom demo for the use cases that matter to your business ThousandEyes.com/Request-demo • ThousandEyes.com/Cloud Next Steps
  • 34. Q&A