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Introduction to ThousandEyes

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Introduction to ThousandEyes
Introduction to ThousandEyes
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Introduction to ThousandEyes

  1. 1. 1 @ThousandEyes Introduction to ThousandEyes
  2. 2. 2 @ThousandEyes Featured Speakers Ryan Ashcraft Technical Solutions Architect ThousandEyes Haneen Bhola Technical Solutions Specialist ThousandEyes
  3. 3. 3 @ThousandEyes Before We Begin... • If you have any questions, please type them in the Q&A window. • A recording of this presentation will be sent to you in a few days. • Tweet us @thousandeyes 3 @ThousandEyes
  4. 4. 4 Agenda • ThousandEyes Introduction • Demo – Supporting a Remote Workforce – Digital Experience Monitoring – ThousandEyes Internet Insights • Q&A 4 @ThousandEyes
  5. 5. Locations Austin, USA New York, USA Seattle, USA Toronto, CA Tokyo, JP Sydney, AU Amsterdam, NL Dublin, IE London, UK Munich, DE HQ San Francisco 2010 Founded We empower companies with Internet and cloud intelligence enabling them to deliver superior digital experiences. Global 2000 Companies 160+ 6 of the 7 Top US Banks 20 of the 25 Top SaaS Companies 8 of the 10 Top Global Software Companies 85+ Fortune 500 Companies 5 © 1992–2022 Cisco Systems, Inc. All rights reserved.
  6. 6. 6 @ThousandEyes See Experience from Every Vantage Point Data Center Data Center SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Cloud Endpoint Enterprise
  7. 7. 7 @ThousandEyes To Cloud and Internet-Centric IT Branch Offices Datacenter Internet Cloud Enterprise SD-WAN
  8. 8. 8 @ThousandEyes • Inside-Out monitoring (on- prem) • Deployment Options – OVA / Physical Appliance – Linux Package/NUC/rPI – Docker – Cisco ASR 1k / ISR 4k • Commonly for internal applications, SaaS and Site- to-Site Lightweight SaaS Deployment • Last-mile monitoring • Extends network and service visibility in a way that is agnostic to the location of the user • Deployment Options – Operating Systems • Windows 7 / 8/ 8.1 / 10 • Mac OS X 10.9 / 10.10 / 10.11 – Browsers • Google Chrome 41+ • Internet Explorer 11+ Enterprise Agent Endpoint Agent • Outside-In monitoring • 400+ Locations – Tier 2 and 3 service providers, broadband, cloud – • Commonly for customer/public facing applications Cloud Agent
  9. 9. 9 @ThousandEyes Use Cases Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers ISP VoIP IaaS Providers SaaS Providers UCaaS/Collaboration DDoS Security Websites & Apps DNS Services
  10. 10. Dashboards, Reports and Alerts
  11. 11. 11 @ThousandEyes Track Service Objectives with Dashboards
  12. 12. 12 @ThousandEyes Understand the Experience of Your Remote Workers Real-time visibility into employee experience using SaaS and Internal Web Applications Measure the performance of Collaboration Tools (WebEx, Teams, Slack, etc.) Insight into Wi-Fi, LAN and local ISP performance Understand the impact of system bottlenecks on employee experience
  13. 13. Demo Remote Workforce
  14. 14. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 16 • Employee Productivity Blind Spots – Is it an application problem? – An issue with the VPN or network? – A problem in the Service Provider network? – Bottleneck in the user’s Wi-Fi or laptop? The Shift To WFH
  15. 15. 17 @ThousandEyes Endpoint Agent Use Cases 1. Monitor employee experience from anywhere at any time o Remote workers o Call centers o Traveling executives 2. “Last Mile” monitoring o Insight into the user’s web site experience and ISP performance o Network topology views - Wireless 3. Troubleshoot performance and connectivity issues o Correlate end user issues with historical and near real-time user data
  16. 16. Demo Digital Experience
  17. 17. 19 @ThousandEyes Cloud Blindness is Costly Detection (MTTD) Extremely Long Problem Isolation (MTTI) Resolution (MTTR) Service desk costs spiking App experience unpredictable Cloud outages impact revenue and brand SD-WAN projects hit unexpected ISP issues Costly war-rooms wasteful finger pointing
  18. 18. How IT Needs to Transform INTERNET VISIBILITY Non-existent Multi-layered, end-to-end, complete PLANNING Blind roll out Proactive baselining OPERATIONS Finger pointing Collaboration PROBLEM ISOLATION Uncertain, ineffective Immediate, decisive PROBLEM RESOLUTION Hours to days Minutes Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 20
  19. 19. Demo Internet Insights
  20. 20. 22 @ThousandEyes ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
  21. 21. 23 @ThousandEyes Enterprises Face ‘Internet-sized’ Challenges Optimize digital portfolio Scale service assurance Users anywhere Outages ~50+ daily MTTI hours Services unreliable Providers slow to respond Vendor selection blind
  22. 22. Customer Case Studies
  23. 23. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 25 AWS Outage Impacts SD-WAN Access to Workday AWS suffers a large outage that causes multiple SD-WAN branches to lose access to Workday Link to Data
  24. 24. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 26 Github Suffers Massive DDoS Attack Github suffers a massive DDoS attack and recovers fast with mitigation from Akamai Prolexic Link to Data
  25. 25. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 27 Cloud Migration Gone Wrong A planned move of their online betting site to AWS did not produce the desired result Link to Data
  26. 26. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 28 Fastly CDN Outage Impacts Pinterest Grubhub, Pinterest and other critical services impacted due to an outage in Fastly’s network Link to Data
  27. 27. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29 DNS Outage Impacts Southwest DNS server unavailability due to ISP outage impacts Southwest customers Link to Data
  28. 28. Cisco Integrations
  29. 29. 31 @ThousandEyes IBN switching customers with DNA Advantage or Premier licenses get the equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month). IBN Embed Offer Overview What switches are included? • High end switches only: C9300, C9300L, C9300AG and C9400 • Offer only applies if catalyst has a DNA Advantage or Premier license What licenses are included? • DNA Advantage and Premier only (not Essentials!) • Offer available for brownfield (i.e. existing DNA licenses pre-April 2021); or at time of transaction (new/renewal) via Greenfield
  30. 30. 32 @ThousandEyes Get Started Download the Report See a Demo • Every cloud deployment is unique. See this data for yourself! • Get a custom demo for the use cases that matter to your business • Next Steps
  31. 31. Q&A