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Introduction to ThousandEyes
1.
Introduction to ThousandEyes
2.
Featured speaker Mohd. Aamir
Ansari Technical Solutions Architect
3.
3 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. • ThousandEyes Introduction • Demo – Supporting a Remote Workforce – Digital Experience Monitoring – ThousandEyes Internet Insights • Q&A
4.
About ThousandEyes © 2023
Cisco Systems, Inc. and/or its affiliates. All rights reserved. 4 We empower companies with Internet and cloud intelligence to see, understand, and improve digital experiences over any network. Routing User App End-to-End Performance Data User Experience App Performance Routing Topology Network Topology Enterprise, Endpoint and Cloud Agents Network Connectivity Device Performance Global 2000 Companies 260+ 170+ Fortune 500 Companies
5.
5 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. See Experience From Every Vantage Point Data Center Data Center SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Cloud Endpoint Enterprise
6.
6 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. To Cloud and Internet-centric IT Branch Offices Datacenter Internet Cloud Enterprise SD-WAN
7.
7 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Lightweight SaaS Deployment • Inside-Out monitoring (on-prem) • Deployment Options – OVA / Physical Appliance – Linux Package/NUC/rPI – Docker – Cisco ASR 1k / ISR 4k • Commonly for internal applications, SaaS and Site-to-Site • Last-mile monitoring • Extends network and service visibility in a way that is agnostic to the location of the user • Deployment Options – Operating Systems • Windows 7 / 8/ 8.1 / 10 • Mac OS X 10.9 / 10.10 / 10.11 – Browsers • Google Chrome 41+ • Internet Explorer 11+ Enterprise Agent Endpoint Agent • Outside-In monitoring • 400+ Locations – Tier 2 and 3 service providers, broadband, cloud – www.thousandeyes.com/product/cloud-agents • Commonly for customer and public facing applications Cloud Agent
8.
8 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Use Cases Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers ISP VoIP IaaS Providers SaaS Providers UCaaS/Collaboration DDoS Security Websites & Apps DNS Services
9.
Dashboards, Reports, and Alerts 9 ©
2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
10.
10 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Track Service Objectives With Dashboards
11.
11 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Understand the Experience of Your Remote Workers Real-time visibility into employee experience using SaaS and Internal Web Applications Measure the performance of Collaboration Tools (WebEx, Teams, Slack, etc.) Insight into Wi-Fi, LAN and local ISP performance Understand the impact of system bottlenecks on employee experience
12.
12 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Dashboards – Remote Workers
13.
13 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Reports – Remote Workers VPN Health Browser Experience (Summary) Browser Experience by User
14.
Demo Remote Workforce 14 © 2023
Cisco Systems, Inc. and/or its affiliates. All rights reserved.
15.
15 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. • Employee Productivity Blind Spots –Is it an application problem? –An issue with the VPN or network? –A problem in the Service Provider network? –Bottleneck in the user’s Wi-Fi or laptop? The Shift to WFH
16.
16 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. 1. Monitor employee experience from anywhere at any time • Remote workers • Call centers • Traveling executives 2. “Last Mile” monitoring • Insight into the user’s web site experience and ISP performance • Network topology views – Wireless 3. Troubleshoot performance and connectivity issues • Correlate end user issues with historical and near real-time user data Endpoint Agent Use Cases
17.
Demo Digital Experience 17 © 2023
Cisco Systems, Inc. and/or its affiliates. All rights reserved.
18.
18 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Cloud Blindness is Costly Detection (MTTD) Extremely Long Problem Isolation (MTTI) Resolution (MTTR) Service desk costs spiking App experience unpredictable Cloud outages impact revenue and brand SD-WAN projects hit unexpected ISP issues Costly war-rooms and wasteful finger pointing
19.
19 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. How IT Needs to Transform INTERNET VISIBILITY Non-existent Multi-layered, end-to-end, complete PLANNING Blind roll out Proactive baselining OPERATIONS Finger pointing Collaboration PROBLEM ISOLATION Uncertain, ineffective Immediate, decisive PROBLEM RESOLUTION Hours to days Minutes
20.
Demo Internet Insights 20 © 2023
Cisco Systems, Inc. and/or its affiliates. All rights reserved.
21.
21 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
22.
22 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Enterprises Face ‘Internet-sized’ Challenges Optimize digital portfolio Scale service assurance Users anywhere Outages ~50+ daily MTTI hours Services unreliable Providers slow to respond Vendor selection blind
23.
Customer Case Studies 23 ©
2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
24.
OUTAGE CASE STUDY Copyright
©2022 ThousandEyes, Inc. All Rights Reserved. 24 Microsoft Outage Impacts Access to O365, Sharepoint, and other Resources Microsoft suffers a large, global outage that causes a worldwide outage to multiple MS SaaS resources. Link to Data
25.
OUTAGE CASE STUDY Copyright
©2022 ThousandEyes, Inc. All Rights Reserved. 25 AWS Outage Impacts SD-WAN Access to Workday AWS suffers a large outage that causes multiple SD-WAN branches to lose access to Workday Link to Data
26.
OUTAGE CASE STUDY Copyright
©2022 ThousandEyes, Inc. All Rights Reserved. 26 Github Suffers Massive DDoS Attack Github suffers a massive DDoS attack and recovers fast with mitigation from Akamai Prolexic Link to Data
27.
OUTAGE CASE STUDY Copyright
©2022 ThousandEyes, Inc. All Rights Reserved. 27 Cloud Migration Gone Wrong A planned move of their online betting site to AWS did not produce the desired result Link to Data
28.
OUTAGE CASE STUDY Copyright
©2022 ThousandEyes, Inc. All Rights Reserved. 28 Fastly CDN Outage Impacts Pinterest Grubhub, Pinterest and other critical services impacted due to an outage in Fastly’s network Link to Data
29.
OUTAGE CASE STUDY Copyright
©2022 ThousandEyes, Inc. All Rights Reserved. 29 DNS Outage Impacts Southwest DNS server unavailability due to ISP outage impacts Southwest customers Link to Data
30.
Cisco Integrations 30 © 2023
Cisco Systems, Inc. and/or its affiliates. All rights reserved.
31.
31 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. IBN Embed Offer Overview IBN switching customers with DNA Advantage or Premier licenses get the equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month). What switches are included? What licenses are included? • High end switches only: C9300, C9300L, C9300AG and C9400 • Offer only applies if catalyst has a DNA Advantage or Premier license • DNA Advantage and Premier only (not Essentials!) • Offer available for brownfield (i.e. existing DNA licenses pre-April 2021); or at time of transaction (new/renewal) via Greenfield
32.
32 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved. Next steps Learn more Free trial Demo • Subscribe to the blog: www.thousandeyes.com/blog/ • Tune in to the Internet Report Podcast www.youtube.com/@theinternetreport_official • Get a real-time view of the health of the Internet www.thousandeyes.com/outages/ • Sign up for a free trial: www.thousandeyes.com/signup/ • Request a demo: www.thousandeyes.com/request-demo
33.
Q&A 33 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved.
34.
34 © 2023 Cisco
Systems, Inc. and/or its affiliates. All rights reserved.
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