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Getting Started with ThousandEyes Proof of Concepts

Presented by Scott Eddy

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Getting Started with
ThousandEyes
Proof of Concepts
Workforce Digital Experience
© 2022 Cisco and/or its affiliates. All rights reserved. 2
Featured speaker
Scott Eddy
Technical Solutions Architect
3
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Before we begin...
• If you have any questions, please type them in the Questions window
• If you have any audio problems, try refreshing or chat us for help
• A recording of this presentation will be sent to all registrants in a few days
• Tweet us @thousandeyes
3
4
Agenda
• ThousandEyes Overview
• Identification & Qualification of
Opportunities
• Success Criteria
• Execution
• Demo
• Q&A
4
5
© 1992–2022 Cisco Systems, Inc. All rights reserved.
The New Enterprise Reality
Internet is the new network
SaaS is the new app stack
Cloud is the new data center
Home is the new office
6
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Digital experience relies on service providers and networks outside of IT’s control
The New Enterprise Reality
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Data
Center

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Getting Started with ThousandEyes Proof of Concepts

  • 1. Getting Started with ThousandEyes Proof of Concepts Workforce Digital Experience
  • 2. © 2022 Cisco and/or its affiliates. All rights reserved. 2 Featured speaker Scott Eddy Technical Solutions Architect
  • 3. 3 © 1992–2022 Cisco Systems, Inc. All rights reserved. Before we begin... • If you have any questions, please type them in the Questions window • If you have any audio problems, try refreshing or chat us for help • A recording of this presentation will be sent to all registrants in a few days • Tweet us @thousandeyes 3
  • 4. 4 Agenda • ThousandEyes Overview • Identification & Qualification of Opportunities • Success Criteria • Execution • Demo • Q&A 4
  • 5. 5 © 1992–2022 Cisco Systems, Inc. All rights reserved. The New Enterprise Reality Internet is the new network SaaS is the new app stack Cloud is the new data center Home is the new office
  • 6. 6 © 1992–2022 Cisco Systems, Inc. All rights reserved. Digital experience relies on service providers and networks outside of IT’s control The New Enterprise Reality SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Data Center
  • 7. 7 © 1992–2022 Cisco Systems, Inc. All rights reserved. ThousandEyes Agents Globally distributed agents installed and managed by ThousandEyes in 200+ cities around the world. Cloud Agents ISP | Broadband | Cloud Provider Endpoint Agents Browser-based plugins installed on end-user laptops and desktops. Apple | Microsoft Enterprise Agents Lightweight software-based agents easily installed on your own network, in data centers, branch offices and VPCs. Cisco | Docker | Linux
  • 8. 8 © 1992–2022 Cisco Systems, Inc. All rights reserved. Apps Customer DX Your Deliver stellar digital experiences to users People Workforce DX Your Keep workers connected and enjoying seamless app performance Infrastructure Enterprise DX Your Optimize and sustain the flow of your digital supply chain Retention Satisfaction Time 32% of employees will be permanently remote by 2022 Source: Gartner Can cost organizations $7,000/minute Source: Atlassian 175 Enterprise & SaaS apps deployed by IT Source: Okta
  • 9. 9 © 1992–2022 Cisco Systems, Inc. All rights reserved. End-User Visibility Network gateway Web apps / SSH SSO Public / private apps Remote access VPN DNS / HTTP / HTTPS S E C U R I T Y A S A S E R V I C E Cloud Proxy SSO Public cloud/ SaaS Secure TLS C I S C O S A S E Optional Internet Private apps/nets Co-location nets All ports / protocols Gateway ThousandEyes Endpoint Agent Application performance Proxy performance ISP network performance SaaS performance WiFi parameters Gateway and DNS performance VPN Gateway performance Transit ISP network performance ThousandEyes End-to-end Visibility & Actionable Insights
  • 10. Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 10 • A ThousandEyes PoC is not – A troubleshooting exercise – An assessment – For someone that says "Let's do what you normally do.” ThousandEyes PoC: What it Is and What it’s Not • A ThousandEyes PoC is – An in-depth evaluation of ThousandEyes for a potential customer – Used to demonstrate the business value in the context of customers environment with their data – Used to arrive at the appropriate scope of licenses customers require for production monitoring – An opportunity to differentiate the unique value ThousandEyes provides
  • 12. 12 © 1992–2022 Cisco Systems, Inc. All rights reserved. PoC Process PREPARATION (2 weeks) ● Define Use Cases ● Assess Hardware/Resource Requirements ● Finalize Success Criteria ● Agree on MAP ● Verify Firewall Connectivity ● Deploy Endpoint Agents
  • 13. 13 © 1992–2022 Cisco Systems, Inc. All rights reserved. PoC Process PREPARATION (2 weeks) TRIAL ACTIVE (4-6 weeks) ● Define Use Cases ● Assess Hardware/Resource Requirements ● Finalize Success Criteria ● Agree on MAP ● Install Enterprise Agents ● Verify Firewall Connectivity ● Deploy Endpoint Agents ● Create Tests ● Build Dashboards ● Configure Alerts ● Add User Accounts ● Continuously Monitor and Optimize
  • 14. 14 © 1992–2022 Cisco Systems, Inc. All rights reserved. PoC Process PREPARATION (2 weeks) TRIAL ACTIVE (4-6 weeks) GO-FORWARD PLAN (2 weeks) ● Define Use Cases ● Assess Hardware/Resource Requirements ● Finalize Success Criteria ● Agree on MAP ● Install Enterprise Agents ● Verify Firewall Connectivity ● Deploy Endpoint Agents ● Create Tests ● Build Dashboards ● Configure Alerts ● Add User Accounts ● Continuously Monitor and Optimize ● Document Findings ● Develop Proof of Value Summary ● Define Next Steps and Implementation Planning
  • 15. Identification & Qualification of Opportunities
  • 16. 16 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Third Party Dependency: The More The Better
  • 18. 18 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes The 3 Whys? Why does the customer care? Why do anything? Why ThousandEyes? The response must outline the reason why this customer’s problem is so severe that it needs to be solved now The response should justify why ThousandEyes is being selected to solve this problem and not any other solution The response should clearly define the technical challenge associated with the customer’s infrastructure and how it affects their business
  • 19. 19 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes What to Consider Before Registering your PoC? • Do I have a commitment from the prospect to invest time and resources required to successfully deliver the PoC? • Do I have a clear understanding of the Company, its Strategic Initiatives, Business Intent & impact the ThousandEyes solution would have? • Is there some other vendor involved in the selection process?
  • 20. 20 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Register a PoC You can register your ThousandEyes PoC by going to ThousandEyes Partners SalesConnect page and clicking Register a PoC.
  • 22. 22 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Use Case Discovery • How do you differentiate performance related issues on the laptop vs network vs application? • How effective are your existing monitoring tools for detecting an incident caused by a 3rd party provider? • When is the last time you had an outage with your ISP? SaaS provider? How long did it take them to respond? • How much time do you spend triaging issue between end-user vs ISP vs SECaaS vs SaaS?
  • 23. 23 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes End-User Digital Experience Success Criteria Drive increased visibility into networks and bridge visibility gaps ● Correlate application performance with infrastructure issues. ● Visualize the end-to-end route users traverse when accessing critical applications, eliminating visibility blind spots. ● The ability to show end to end connectivity, highlighting where connectivity issues lie within the remote workers responsibility (wifi, PC, ISP, SECaaS).
  • 24. 24 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes End-User Digital Experience Success Criteria Drive increased visibility into networks and bridge visibility gaps ● Correlate application performance with infrastructure issues. ● Visualize the end-to-end route users traverse when accessing critical applications, eliminating visibility blind spots. ● The ability to show end to end connectivity, highlighting where connectivity issues lie within the remote workers responsibility (wifi, PC, ISP, SECaaS). Demonstrate the ability to lower triage time and accelerate root cause analysis ● Enable rapid identification of an issue and the responsible party. ● Reduce MTTI and MTTR, helping to improve the user experience and perception of IT.
  • 25. 25 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes End-User Digital Experience Success Criteria Drive increased visibility into networks and bridge visibility gaps ● Correlate application performance with infrastructure issues. ● Visualize the end-to-end route users traverse when accessing critical applications, eliminating visibility blind spots. ● The ability to show end to end connectivity, highlighting where connectivity issues lie within the remote workers responsibility (wifi, PC, ISP, SECaaS). Demonstrate the ability to lower triage time and accelerate root cause analysis ● Enable rapid identification of an issue and the responsible party. ● Reduce MTTI and MTTR, helping to improve the user experience and perception of IT. Move from a reactive to a proactive monitoring state ● Proactive alerting to problems based on defined thresholds before users are impacted. ● Provide interactive dashboards and reporting for individual teams, stakeholders and 3rd party providers to build a collaborative operational model. ● Service assurance and verifying change, identifying if anything is broken during routine changes with before and after snapshots.
  • 26. 26 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes End-User Digital Experience Success Criteria Drive increased visibility into networks and bridge visibility gaps ● Correlate application performance with infrastructure issues. ● Visualize the end-to-end route users traverse when accessing critical applications, eliminating visibility blind spots. ● The ability to show end to end connectivity, highlighting where connectivity issues lie within the remote workers responsibility (wifi, PC, ISP, SECaaS). Demonstrate the ability to lower triage time and accelerate root cause analysis ● Enable rapid identification of an issue and the responsible party. ● Reduce MTTI and MTTR, helping to improve the user experience and perception of IT. Move from a reactive to a proactive monitoring state ● Proactive alerting to problems based on defined thresholds before users are impacted. ● Provide interactive dashboards and reporting for individual teams, stakeholders and 3rd party providers to build a collaborative operational model. ● Service assurance and verifying change, identifying if anything is broken during routine changes with before and after snapshots. The ability to gather shareable evidence to hold Third parties accountable for performance ● Visibility of networks outside of customer control, and understand customer experience across domains and locations. ● The ability to easily generate shareable data for troubleshooting with all stakeholders.
  • 27. 27 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Before You Continue to Execution • Does the customer understand what a PoC is & what a PoC is not? • Did we clearly define & validate Success Criteria? • Has the timeline been approved? • Has the scope of the PoC been defined? • Do we have statistics of current MTTI/MTTR to compare against?
  • 29. 29 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Executing the PoC ● Continuously save, document, and share interesting events ● Scope Creep - Focus can be lost when customer says “I didn't know you can do this and that”. Push Back - First get through all items included in the Success Criteria. ● Instantly access ThousandEyes experts (NOT Cisco TAC) 24x7 via live chat from within the product
  • 30. Demo
  • 31. 31 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Resources Watch the Replay: Introduction to ThousandEyes Register your ThousandEyes PoC Got questions? • Email: channel@thousandeyes.com • Join our “Ask ThousandEyes Channel (Americas)” Team space http://cs.co/ask-te-channel- americas ? Stay tuned for our upcoming webinar