This document provides an overview of key concepts in research methods. It defines research as a systematic, objective inquiry undertaken to find answers to specific problems. The purposes of research are then outlined, including reviewing existing knowledge, investigating problems or situations, providing solutions, and generating new knowledge. Quantitative and qualitative approaches as well as deductive and inductive research are briefly described. Several research methodologies such as surveys, experiments, longitudinal studies, and case studies are then defined. The document concludes by outlining steps in the research process such as developing a research proposal, literature review, objectives, variables, conceptual framework, hypotheses, methods, and limitations.

1. Introduction to the research Method Chamaru De Alwis

6. Quantitative / qualitative Research

7. Deductive / inductive research

12. Research methodologies

28. Cover page Running Title THE HUMAN SIDE OF TOTAL QUALITY MANAGEMENT IN SRI LANKA: LEADERSHIP AND HUMAN RESOURCE MANAGEMENT A.I.N. De Alwis MGT/ 125/2003 Department of Human Resource Management Faculty of Commerce And Management Studies University of Kelaniya Kelaniya September 2008

29. Content page

52. Example Workforce Diversity Organizational effectiveness Managerial Expertise

55. Conceptual Framework Workforce Diversity Organizational effectiveness Managerial Expertise Creative Synergy

56. Communication among flight area members Communication between ground control and flight area Decentralization Air safety violation Training