1. Phlebotomy

2. Phlebotomy
 Defined: “an incision into a vein”
 One of the oldest medical procedures
 Bloodletting
 Suction Cups
 Leeches
 Barber’s Razor: bleeding bowls
 Today: the collection of blood specimens for
laboratory analysis, monitoring and diagnosis

3. Duties of a Phlebotomist
 Correct ID of the client prior to collection
 Collection of the appropriate amount of blood for the
specified tests
 Selection of the appropriate specimen container
 Correct labeling of all specimens with the required
information
 Appropriate transportation back to the lab in timely
manner
 Effective interaction with clients and hospital personnel
 Performance of related computer operations and record
keeping
 Observation of all safety rules
 Attendance at continuing education

4. Stop & Think
 How do you feel when it’s your turn to
have your blood drawn?
 How would you like the phlebotomist to
interact with you?

5. Personal Characteristics
 Dependable
 Compassionate
 Honest
 Integrity
 Appearance
 Communication Skills
 Verbal
 Listening
 Body Language
 Telephone Skills

6. Patient Bill of Rights
 Similar to Resident Bill of Rights
 Published by the American Hospital
Association
 What do you think it might include?

7. Patient Bill of Rights
 Key Areas
 Right to considerate and respectful care
 Right to obtain information from their
physician about their
diagnosis, treatment, and prognosis
 Phlebotomist can not provide information
concerning purpose of test
 Right to refuse to have treatment (blood
draw)
 Right to privacy – condition & test results

8. Stop & Think
 Grab a group and consider your situation.