The document discusses phlebotomy, which is defined as the collection of blood specimens for laboratory analysis and diagnosis. It describes the duties of a phlebotomist, which include correctly identifying patients, collecting the proper amount of blood in labeled containers, and transporting samples to the lab in a timely manner while interacting professionally with patients. The document also lists desirable personal characteristics for phlebotomists such as dependability, compassion, and strong communication and listening skills when interacting with patients.

1. Phlebotomy

2. Phlebotomy
 Defined: “an incision into a vein”
 One of the oldest medical procedures
 Bloodletting
 Suction Cups
 Leeches
 Barber’s Razor: bleeding bowls
 Today: the collection of blood specimens for
laboratory analysis, monitoring and diagnosis

3. Duties of a Phlebotomist
 Correct ID of the client prior to collection
 Collection of the appropriate amount of blood for the
specified tests
 Selection of the appropriate specimen container
 Correct labeling of all specimens with the required
information
 Appropriate transportation back to the lab in timely
manner
 Effective interaction with clients and hospital personnel
 Performance of related computer operations and record
keeping
 Observation of all safety rules
 Attendance at continuing education

4. Stop & Think
 How do you feel when it’s your turn to
have your blood drawn?
 How would you like the phlebotomist to
interact with you?

5. Personal Characteristics
 Dependable
 Compassionate
 Honest
 Integrity
 Appearance
 Communication Skills
 Verbal
 Listening
 Body Language
 Telephone Skills

6. Patient Bill of Rights
 Similar to Resident Bill of Rights
 Published by the American Hospital
Association
 What do you think it might include?

7. Patient Bill of Rights
 Key Areas
 Right to considerate and respectful care
 Right to obtain information from their
physician about their
diagnosis, treatment, and prognosis
 Phlebotomist can not provide information
concerning purpose of test
 Right to refuse to have treatment (blood
draw)
 Right to privacy – condition & test results

8. Stop & Think
 Grab a group and consider your situation.