This document summarizes an interview techniques workshop that provides tips for successful interviews. The workshop covers preparing for interviews, what employers look for, common interview questions, and best practices. Participants learn about researching the organization and job, demonstrating skills through examples, asking questions of the interviewer, and practicing responses using the STAR model to provide evidence-based answers. The workshop emphasizes the importance of preparation, researching thoroughly, and rehearsing responses to help gain confidence and make a strong impression.

1. Interview Techniques Workshop John McMenamin Employability and IT Consultant Career Development Centre

2. Workshop Objectives To outline principles and tips for successful interviews To explore employers’ expectations To share previous interview experiences and best practice To gain an awareness of the importance of preparation prior to interviews To practice creating and delivering answers to common interview questions

3. Workshop Content What you need to do before an interview What is a job interview? What are employers looking for? Interview behaviour Interview questions Interview tips Summary and useful links

4. Three things you need to do before an interview Preparation Preparation Preparation

5. 1. Preparation RESEARCH yourself RESEARCH the job RESEARCH the organisation RESEARCH the sector

6. 2. Preparation Knowledge about yourself Re-read your application Strengths and weaknesses Why you want the job? Knowledge about the job itself What skills do you need? How can you demonstrate these skills with examples from University, work, outside interests? Knowledge about the organisation & sector Why do you want to work for that organisation? What’s happening in the sector right now?

7. 3. Preparation What will the interview format be? How will you get there? Rehearse your answers (We can help you with this!) Questions for the interviewer – shows interest and enthusiasm for the role + tells you more about the job – take a notepad with you – jot down questions as they occur to you

8. Questions to ask your interviewer(s) http://www.youtube.com/watch?v=OUGevSj7I0A

9. What is a job interview?

10. Typical Interview Format Introduction phase The formal interview Information about the organization Summing up / questions about the job

11. Every job interview is a ‘marketing’ exercise, so… Be clear about what you want to communicate Support what you say with evidence (more on this later)

12. What are looking for?

13. Employers: Three Questions Can you do the job? Do you have the knowledge and skills? Do you want to do the job? Do you have the motivation? Will you fit in? Do you have relevant values and personal qualities?

14. Employers’ Wish List

15. Interview behaviour

16. The Interview- First Impressions Dress Appropriate business dress clean shoes! What to take Certificates if needed, copies of CV/application Arrive on time Plan the route Leave extra journey time for problems Meeting the interviewers Relax, but remember you are being observed Body language Handshake, eye contact

17. Creating a good first impression http://www.youtube.com/watch?v=FIzqhQsTos4

18. Behavioural Characteristics Remain calm Remember your body language Tone of voice Be yourself First impressions count Communication styles

19. Body Language   

20. Interview questions

21. Types of Questions Motivational Questions Technical Questions Competency Questions

22. Motivational Questions Designed to test your motivation for the job and the organisation Why do you want to work here? How much do you know about our organisation? Where do you see yourself in 5/10 years time?

23. Technical Questions These relate to your ability to use the technology you have learnt from your course/work experience “ What systems and software are you competent in?” “ What do you know about working in a photographic laboratory?” “ What experience do you have of using the following… ?”

24. Competency Questions Questions based on the general competencies all employers expect from graduates (team skills, communication, problem solving etc..) eg “Can you tell us about a time when you...worked in a team/dealt with a difficult customer/met a deadline?” Remember that the key is providing evidence based responses based on the STAR formula (Situation, Task, Action, Result)

25. Skills Based Examples Try using the STAR model: S – situation briefly outline where you were, what was your job? T – task explain the task you encountered, what had to be done? A – action what specific actions did you take to overcome the difficulty? R – results what were the results and what did you learn?

26. Example of a STAR response Describe a time when you have used an innovative approach to solving a problem: Situation Task Action Result When I was assistant manager of an IT training workshop at a college in Brighton, we had a student who couldn’t raise her hand to ask questions due to arthritis in her shoulders. She would get very frustrated when she had a problem and even more frustrated when she couldn’t get the attention of one of my staff to get the problem fixed. I went out and bought a set of decorative lights that attach to the sides of computer monitors which could be switched on and off by a button next to the keyboard. I informed her and my staff that if she had a problem, she should switch the light on and then my staff would be able to see that she had a problem and could deal with it accordingly. She was very satisfied with the solution and found the learning experience much easier and more rewarding.

27. Problem Solving ‘ Describe a difficult problem that you have solved’ What was the problem? How did you analyse and solve the problem? Is there anything you would do differently?’

28. ‘ Why Have You Applied To Us ?’ Aim to show you know what they do and how they operate Link it to what you are interested in / have experience of (from your studies / work exp etc) Try to make it unique to them (Vs other companies) and to you (Vs other applicants).

29. Your Toughest Interview Questions

30. Calming job interview nerves http://www.youtube.com/watch?v=jqXMITOhjy4

31. Interview tips

32. Interview Checklist Switch mobile off Look prepared Be prepared Eye contact Answer questions using STAR model Be prepared to ask questions yourself Take a copy of your application (CV or application form)

33. Interview tips from an employer https://mycareer.wmin.ac.uk/video/r1610.html Simon Reichwald – CEO Graduate Success

34. 10 Tips for a good interview Assume the interview starts the moment you enter the building Listen to the question and answer it, ask for clarification if unsure what they are asking Engage all interviewers in eye contact Always back up everything you are saying with examples from your experience Avoid taking notes in with you and certainly never read from them if you do

35. 10 Tips for a good interview Always have questions ready for the end Know what you’ve said in your application and be prepared to discuss the details If they don’t tell you, ask when you will hear about the outcome of the interview Thank the interviewer(s) by name Smile! 

36. Interview practice Describe a time when you worked as part of an effective team, what did you do and what was the outcome? Describe a time when you solved a difficult problem. What did you do and what was the outcome? What is your biggest weakness? What factors have influenced your career choice?

37. Summary

38. Interview No-nos Lack of knowledge of company Lack of knowledge of field/industry Lack of enthusiasm Late to interview Over-confident / casual Discussing salary expectations / administrative questions Talking too much / not listening Fidgeting Lack of confidence Sweaty palms syndrome Being negative about anything

39. Preparation is the key to success! Find out the selection criteria Know what you are offering Identify likely question areas Research some (original) things about the organisation Rehearse responses to potential questions Practice and get feedback

40. Interview - but no job offer? Did I prepare thoroughly? Did I get feedback on my performance? Am I right for the job/organisation? Do I need advice?

41. Useful links MyCareer Online careers resource with a wealth of information, resources, links and a number of interactive exercises developed by me http://mycareer.wmin.ac.uk Monster – Careers advice Features lots of advice, instructional videos and an interactive mock interview http://career-advice.monster.co.uk Prospects The official UK graduate careers website, lots of information and advice – ideal for researching salary expectations and job descriptions http://www.prospects.ac.uk

42. Contact Career Development Centre www.westminster.ac.uk/careers T: 020 7911 5184 E: [email_address] First floor, 101 New Cavendish Street (next to Cav St campus) Also at Harrow – Maria Hewlett building