This document discusses effective supervisory skills for managers. It emphasizes that managers are important for setting and achieving organizational goals and linking workers to management. Essential skills include people management, technical skills, effective communication, delegation, providing feedback, achieving goals, leading and disciplining teams, managing conflicts, and managing oneself. Specific techniques are provided, such as using the HEAR model for communication, setting SMART goals, coaching direct reports, and resolving issues promptly. Overall, the document offers guidance to supervisors on developing critical skills for overseeing employees and operations.

1. EFFECTIVE
SUPERVISORY SKILLS
TRAINING
Shahinur Alam,
HR-Manager,
Apex Footwear Ltd.
LCMC-IBA
naoshinshahin@gmail.com,
+880 1712204694

4. Why Supervisors/Managers are
important?
Set and achieve organizational goals
Link between workers and management
Responsible for smooth running of operations
“The productivity of work is not the
responsibility of the worker but of the manager.”
– Peter F Drucker

5. Essential Supervisory Skills
People Management
Technical

6. People Skills

7. Effective Communication
Think – before communicating
Eye contact – build rapport
Be assertive – state your point respectfully
Active listening – express understanding
Questioning – draw out more information

8. HEAR Model
H – Help
help people to get message across
show interest through body language
don’t interrupt
E – Explore
ask – have I understood clearly?
do I have enough information?
A – Acknowledge and Analyze
check understanding
summarize and repeat what the person has said
R – Respond
take your decision
decide how to respond

9. How to delegate better?
Consider the task
Give clear, complete instructions
Check for understanding
Follow-up
Encourage to learn and take decisions
Once delegated – don’t take back

10. Feedbacks – positive
Should be clear, specific
Tell why it’s important to do well
Encourage to do better

11. Giving Feedbacks – constructive
Never attack the person
Talk about specific behaviors
Find out weaknesses

12. Management Skills

13. Achieving Goals
Set goals – SMARTly
Regular Meeting
Spend time with team members
Follow up on projects, tasks
Listen to grievances, triumphs
Brainstorm to find solutions
Provide tools, work environment

14. Leading the team
Lead by example
practice what you preach
Allow space
don’t micromanage
develop future leaders
Motivate
give credit where it is due
Coach
help your team improve skills

15. Disciplining the team
Act quickly – give opportunity to change
Relate behavior with standard
Explain big picture
Specify changes, expectations
Warning, consequences
Provide support

16. Managing conflicts
Conflicts are inevitable
Act sooner than later
Talk it out
Get Mediation

17. Managing yourself
Positive attitude
Be focused
Positive behaviors
honesty, integrity, empathy, sensitivity
Time management
Make list of tasks
Prioritize, schedule
Ask for support
When everything is priority it’s good to ask for
support
builds, strengthens relationships

18. Managing yourself – II
Take the decision
But make team feel they’re part of the decision
Work Hard
Understand your purpose
Take responsibility for failure
Share success with the team
Be accessible
Be human

19. Technical Skills

20. Technical Skill
Working knowledge of all tasks
Examples – SOPs, Workflows etc.
Varies according to job nature

21. Good Managers Bad Managers
Gives credit Takes credit
Thinks positively Thinks negatively
Delegates tasks Micromanages
Engages team Ignores team
Acts like a mentor Acts like a critic

22. Questions?