The document provides a comprehensive guide on how to conduct effective job interviews, covering preparation, rapport building, types of questions, and best practices. It emphasizes the importance of listening, documenting, and avoiding illegal topics while also discussing common mistakes and humorous anecdotes from interviews. Key points include behavioral interviewing techniques and the need for clarity and control during the interview process.

1. How to make the most of your interview Tina Wagener Welcome to Interview Training 101 R E / M A X R E / M A X R E / M A X

2. http://www.stumbleupon.com/demo/?review=1#url=http://www.youtube.com/watch What not to do in an interview.. R E / M A X

3. Purpose of an Interview R E / M A X Finding Talent Culture Fit Succession Planning Company Awareness New Ideas

4. What is an interview? Special conversation Research project Knowledge gathering Relationship building R E / M A X

5. Planning for the interview Review resume Review interview summary notes Review job description Create / review interview questions R E / M A X

6. Establishing Rapport Introduction Review process Tour / dept introduction Remember: make the candidate feel at ease R E / M A X

7. Direct vs. Open Ended Questions More details and information Insight to motivations Discover behavioral traits Understand resourcefulness R E / M A X

8. Example: "What experience do you have working with personal computers, specifically with spreadsheet, word processing, and data base software and what packages are you most familiar with?" Multiple Questions R E / M A X

9. Reflective Questions Gain additional information Clarify issues Avoids misjudgment Ask for more information R E / M A X

10. Leading Questions Giving away the answer in a question Ask them the question first Will tell you what you want to hear R E / M A X

11. Behavior Based Interviewing Past behavior is the best predictor of future performance. Forget the “dating behavior” – chemistry R E / M A X

12. Allowing Time to Answer Require an answer Lack of important information Side stepping Silence is your friend R E / M A X

13. Making Promises Bonus promises Promises of promotion Job guarantee False expectations NO R E / M A X

14. Failure to Listen Ringing phone Email ding Tapping of pen or pencil Looking at work on desk Conference room Maintain eye contact Show interest R E / M A X

15. Lack of Documentation Prevents legal liability Improves decision making Use scorecard Good for multiple candidates R E / M A X

16. Interviewing Situations Must I ask each person the same interview questions? If I know right away that this is not the candidate for me, must I continue with the entire interview? What do I do if the candidate tells me something that is inappropriate or personal? How long should an interview last? Some candidates talk in paragraphs instead of sentences. How can I regain control of the interview if this happens? What do I do if an applicant won’t talk to me? Sometimes the person appears to be very nervous and answers with just "yes" or "no" or brief responses. R E / M A X

17. Illegal Topics Age Arrest record Association with present employer Bankruptcy and credit affairs Disability Driver’s license Emergency contact info English language skills Height and weight Marital status, children Organization Protected class Veteran status Weekend work R E / M A X

18. Closing of Interviews Ask if they have any questions State next steps Recruiter to follow up Do not promise another interview Do not give them false hopes in regards to an offer R E / M A X

19. Hiring Manager Costly Mistakes The opening: Hearing that their time is valued Differentiating between things candidates can learn on the job (i.e. specific skills) and qualities that aren’t likely to change Not asking for clarification Not drilling down enough R E / M A X

20. Key Questions for Managers Could you explain the company’s organizational structure? What’s the company's plan for the near future, and how does your department fit into it. Will you be expanding or bringing on new products or new services? What are your worst problems? What major skills and abilities will I need to succeed in this job? What attracted you to working for this organization? How will my responsibilities and performance be measured? What are the day-to-day responsibilities I’ll be assigned? R E / M A X

21. Scoring of Candidates R E / M A X

22. Fun Stuff – CareerBuilder Top 10 Candidate answered cell phone and asked the interviewer to leave her own office because it was a "private" conversation. Candidate told the interviewer he wouldn't be able to stay with the job long because he thought he might get an inheritance if his uncle died - and his uncle "wasn't looking too good." Candidate asked the interviewer for a ride home after the interview. Candidate smelled his armpits on the way to the interview room. Candidate said she could not provide a writing sample because all of her writing had been for the CIA and it was "classified." Candidate told the interviewer he was fired for beating up his last boss. When applicant was offered food before the interview he declined, saying that he didn't want to line his stomach with grease before going out drinking. A candidate for an accounting position said she was a "people person," not a "numbers person." Candidate flushed the toilet while talking to the interviewer during a phone interview. Candidate took out a hair brush and brushed her hair mid-interview. R E / M A X

23. I had a job interview at an insurance company once and the lady said, “Where do you see yourself in five years?” and I said, “Celebrating the fifth year anniversary of you asking me this question” Fun Stuff R E / M A X

24. Questions? R E / M A X