The document discusses public speaking skills and listening skills. It provides tips for speaking confidently in public, such as organizing the speech into an introduction, main speech, and conclusion. It also discusses overcoming speech anxiety and things speakers should and should not do. For listening skills, it emphasizes the importance of listening and provides tips for being an effective listener, such as focusing on the speaker, asking clarifying questions, and paraphrasing. Throughout, it stresses the value of practicing these skills.

1. We’re happy to have you with us

2. PUBLIC SPEAKING
AND
LISTENING SKILLS

3. PUBLIC SPEAKING
WHY IS IT SO
HARD TO SPEAK IN
PUBLIC?

4. Public Speaking Produces
Anxiety in Most People
3. Death
2. Snakes
1. Public Speaking
People’s Biggest Fears

5. The ability to speak in front of
audience is considered as a
sign of Self-confidence.
WhySpeakinPublic?

6. HERE ARE SOME TIPS
TO SPEAK
CONFIDENTLY IN
PUBLIC

7. Matter
Start with a proper GREETING
to the judges and audience
Organize your speech into three
basic parts
1. Attractive- INTRODUCTION
2. Meaningful-MAIN SPEECH
3. Clear & Crisp- CONCLUSION

8. Matter
MAKE the introduction BRIEF
but ATTENTION GATHERING
EMPHASIZE your arguments
but don’t show bias.
END with a word of thanks.

9. Matter
OPEN your speech with any one
of the four techniques :
 Quotation
 Example
 Definition
 Humour ( HUMOUR is little difficult
to deliver ; unless you are good at telling
jokes, DON’T try this technique )

10. LANGUAGE
USE correct pronounciation.
PREFER simple sentences.
AVOID Use of big words to show
off jargon & slang.

11. Overcoming Speech Anxiety
Acknowledge Your Fear
Act Confident
Channel Nervous Energy

12. Things You Should Do
 Eye contact
 Can glance at notes
 Appropriate gestures
 Rhetorical questions to
involve audience

13. Things You Shouldn’t Do
 Read directly from notes
 Read directly from screen
 Turn back on audience
 Slouch, hands in pockets
 No um, ah, you know’s
 No nervous gestures
 Talk too fast,
 Talk too quietly

14. Practice takes you from this..

15. To this….

16. Listening Skills

17. Good Listeners
•Show keenness
•Expressions
•Alertness
•Questions
•Not neglecting physical aspects
•Valid reason for criticism
•Responds non-verbally

18. Implications
•Good listening helps you to take better
decisions and make better policies in
organization.
•On the contrary lack of proper listening can
lead to embarrassing situations because of a
gap in coordination and understanding.

19. Why listening skills are important
•Improves relationships
•Improves our knowledge
•Improves our understanding
•Prevents problems escalating
•Saves time and energy
•Can save money
•Leads to better results

20. Tips for Effective Listening
 DO’s
 Be mentally prepared to listen
 Evaluate the speech not the
speaker
 Be unbiased to the speaker by
depersonalizing your feelings
 Fight distractions by closing off
sound sources
 Be open minded
 Ask questions to clarify and not
to overshadow intelligence
 Paraphrase from time to time
 Send appropriate non-verbal
signals time to time
 Don’ts
 Not to pay undue emphasis on
vocabulary as you can use the
context to understand the meaning
 Not to pay too much attention to
the accessories and clothing of the
speaker
 Not to prepare your responses
while the speaker is speaking
 Avoid preconceptions and
prejudices
 Not to get distracted by outside
influences
 Not to interrupt too often
 Not to show boredom

21. Difference
between HEARING
and LISTENING

22. Hearing
To perceive sound via the ear

23. Listening
To concentrate on hearing something;
heed or pay attention to
Collins English Dictionary

24. Simple listening technique
1. Listen- Don’t interrupt
Let the speaker finish
Concentrate on what is being said and how it is being
said
Make notes if this helps
Show the speaker that you are listening
2. Question- Check understanding
3. Summarise- Paraphrase what the speaker has just told
you

25. Barriers to effective listening
•Interrupting – knowing the answer
•Trying to be helpful
•Seeing discussion as competition
•Distraction - red flag words –
emotional triggers
•Gap searching

26. The following saying summarizes
the importance of listening: "We
have two ears and one mouth so
that we can listen twice as much
as we speak.“

27. Characteristics of Listening
L = Look interested
I = Involve yourself by
responding
S = Stay on target
T = Test your
understanding
E = Evaluate the
message
N = Neutralize your
feelings

28. 10 Steps to Effective Listening
Step 1: Face the speaker and maintain eye
contact.
Step 2: Be attentive, but relaxed.
Step 3: Keep an open mind.
Step 4: Listen to the words and try to picture
what the speaker is saying.
Step 5: Don’t interrupt and don’t impose your
“solutions.”

29. Step 6: Wait for the speaker to pause to
ask clarifying questions.
Step 7: Ask questions only to ensure
understanding.
Step 8: Try to feel what the speaker is
feeling.
Step 9: Give the speaker regular
feedback.
Step 10: Pay attention to
what isn’t said—to nonverbal cues.

30. The Process of Listening can
be categorized into 4 main
areas
•Hear
•Clarify
•Interpret
•Respond