1. The document discusses intercultural communication and examines the role of culture and perception in communicating across cultures. 2. It explores various verbal communication styles and nonverbal behaviors across cultures as well as challenges in intercultural communication. 3. The document provides suggestions for effective intercultural communication such as being aware of different communication styles, using common words, learning about other cultures, and being respectful and open-minded.

1. Intercultural Communication Dr. Carol Reade SJSU SAL Global Leaders Program for Keimyung University, South Korea July 16, 2010

2. What do we mean by “intercultural communication”?

8. Perceptions

9. What do you see?

11. Explicit and Implicit Communication Germans Swiss Germans Scandinavians North Americans French English Italians Latin Americans Arabs Japanese Adapted from Figure 7–1: Explicit/Implicit Communication: An International Comparison High-context/implicit communication cultures Low-context/explicit communication cultures

12. Verbal Communication Styles Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Indirect vs. direct Indirect Direct Implicit messages Explicit messages Collective, high context Individualistic, low context Succinct vs. elaborate Elaborate High quantity of talk Moderate uncertainty avoidance, high context Exacting Moderate amount of talk Low uncertainty avoidance, low context Succinct Low amount of talk High uncertainty avoidance, high context Cultures in Which Major Interaction Focus Characteristic It Verbal Style Variation and Content Is Found

13. Verbal Communication Styles Table 7–1 Major Characteristics of Verbal Styles Adapted from Table 7–1: Major Characteristics of Verbal Styles Cultures in Which Major Interaction Focus Characteristic It Verbal Style Variation and Content Is Found Contextual vs. personal Contextual Focus is on the speaker and role relationships High power distance, collective, high context Personal Focus is on the speaker and personal relationships Low power distance, individualistic, low context Affective vs. instrumental Affective Language is process oriented and receiver focused Collective, high context Instrumental Language is goal oriented and sender focused Individualistic, low context

14. Summary of Verbal Styles

16. Personal Space in the U.S. Adapted from Figure 7–3: Personal Space Categories for Those in the United States Intimate distance 18” Personal distance 18” to 4’ Social distance 4’ to 8’ Public distance 8’ to 10’