The document discusses several key points about intercultural communication: 1) Intercultural communication is important for connecting organizations globally and facilitating knowledge sharing. 2) Intercultural communication faces challenges like ambiguity, lack of shared meanings, prejudice and lack of cultural understanding. 3) Being effective in intercultural communication requires skills like cultural adaptation, relationship building, self-awareness and intercultural competencies like empathy and open-mindedness. 4) Understanding different cultural communication styles and having situational adaptability are important for multicultural work situations.

1. Intercultural Business Communication Crucial points about intercultural encounters 06/02/09 Intercultural Business Communication

11. Conclusions, Questions and Role Play 06/02/09 Intercultural Business Communication