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Art of communication

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Dokka Srinivasu
Dokka Srinivasu

This document discusses the key aspects of communication including: 1. It defines communication as a two-way process of sending and receiving messages through symbols between individuals. 2. It outlines the communication cycle of a sender, message, channel, and recipient and discusses verbal and non-verbal types of communication. 3. It explores styles of communication, listening skills, organizational communication flows, and barriers to effective communication such as assumptions and cultural differences. 4. It provides tips for communicating effectively including knowing your subject, audience, using an engaging tone, and being aware of communication barriers.

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The Art Of Communication Presented By DRAFT
Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Communication? ,[object Object],A process by which information is exchanged between individuals through a common system of symbols, signs or behavior ,[object Object],[object Object],[object Object]
Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
Communication Cycle ,[object Object],The Sender The Message The Channel The Recipient
Impact of a Message Face-To-Face Communication
Impact of A Message Voice Communication
2 Types of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Verbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Non-Verbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Rights and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Styles Of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Assertive Aggressive
Effective Listening Involves. . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3 Types of Listening Active Listening Passive Listening Hearing
Listening and Speaking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational Communication Flow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Vertical Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Horizontal Communication The horizontal information flow that occurs both within and between departments. Generally, the purpose of lateral communication is coordination and collaboration.
Barriers To Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key To Communicating Effectively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],Barriers to communication can lead to misunderstanding and confusion
Remember. . . ,[object Object],[object Object]

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Art of communication

  • 1. The Art Of Communication Presented By DRAFT
  • 2.
  • 3.
  • 4. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  • 5.
  • 6. Impact of a Message Face-To-Face Communication
  • 7. Impact of A Message Voice Communication
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. 3 Types of Listening Active Listening Passive Listening Hearing
  • 15.
  • 16.
  • 17.
  • 18. Horizontal Communication The horizontal information flow that occurs both within and between departments. Generally, the purpose of lateral communication is coordination and collaboration.
  • 19.
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  • 22.