This document discusses cross-cultural communication and dealing with cultural conflicts in the workplace. It addresses how culture shapes our identities and how misunderstandings can arise from differing cultural norms between people. The document provides strategies for reducing uncertainty when communicating with strangers from different cultures, such as passively observing, actively seeking information, or directly interacting with them. It also discusses how to resolve conflicts that arise from cultural differences and ways to prevent discrimination in the workplace.
Cross cultural communication refers to the communication between people who have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, sexual orientation, etc. Cross cultural communication can also refer to the attempts that are made to exchange, negotiate and mediate cultural differences by means of language, gestures and body language. It is how people belonging to different cultures communicate with each other.
Created by Aditi Shrivastava, Aditya Malviya, Aditya Rana, Akshat Saxena . Students of UIT RGPV CSE - A 2014 Group 2. Cross Cultural Communication and barrier to efective communication.
Cross cultural communication refers to the communication between people who have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, sexual orientation, etc. Cross cultural communication can also refer to the attempts that are made to exchange, negotiate and mediate cultural differences by means of language, gestures and body language. It is how people belonging to different cultures communicate with each other.
Created by Aditi Shrivastava, Aditya Malviya, Aditya Rana, Akshat Saxena . Students of UIT RGPV CSE - A 2014 Group 2. Cross Cultural Communication and barrier to efective communication.
A guest Lecture by Obioha Durunna for ALES204: Communications: Theory & Practise class run by Dr. Jessica Laccetti. Obi regaled the class with examples of how easy it is to misunderstand cultures different from our own and that tolerance is key.
Cross Cultural PowerPoint PPT Content Modern SampleAndrew Schwartz
159 slides include: 21+ slides on cross-cultural regional attributes: Asia, Africa, Europe, Middle East, North American, and Latin America, religious belief systems & practices, Non-verbal languages across cultures, noting the global challenges and looking for intercultural/cross-cultural opportunities, 9 tips dealing with cultural differences, tips and techniques on intercultural adjustments for expatriates, intercultural dialogue tips and techniques, negotiation across cultures, conflict resolution across cultures, how to’s and more.
The ppt describes cross cultural communication as an aspect of our business environment and notice the need of engagement of different cultures in a business scenario.
In today’s global business world, cross cultural communication is the key to do business internationally. Have a look at my work to understand how cultural context influence our communication & subsequently our business.
We want to improve intercultural communication to develop relationships with diverse customers, partners and employees. But what are the main obstacles? It may not be the obvious ones! Learn how to recognize and remove this unconscious barrier to intercultural communication.
Cross Cultural Training PowerPoint PresentationAndrew Schwartz
(ReadySetPresent Cross-Cultural Training PowerPoint Content)
155 slides include: 21+ slides on cross-cultural regional attributes: Asia, Africa, Europe, Middle East, North American, and Latin America, 22 slides on Religious belief systems & Practices, 7 slides on Non-verbal languages across cultures, 19 slides on noting the global challenges and looking for intercultural/cross-cultural opportunities, 9 tips dealing with cultural differences, 9 slides of tips and techniques on intercultural adjustments for expatriates, 15 slides on Intercultural Dialogue tips and techniques, 5 slides on negotiation across cultures, 8 slides on conflict resolution across cultures, how to’s and more.
A guest Lecture by Obioha Durunna for ALES204: Communications: Theory & Practise class run by Dr. Jessica Laccetti. Obi regaled the class with examples of how easy it is to misunderstand cultures different from our own and that tolerance is key.
Cross Cultural PowerPoint PPT Content Modern SampleAndrew Schwartz
159 slides include: 21+ slides on cross-cultural regional attributes: Asia, Africa, Europe, Middle East, North American, and Latin America, religious belief systems & practices, Non-verbal languages across cultures, noting the global challenges and looking for intercultural/cross-cultural opportunities, 9 tips dealing with cultural differences, tips and techniques on intercultural adjustments for expatriates, intercultural dialogue tips and techniques, negotiation across cultures, conflict resolution across cultures, how to’s and more.
The ppt describes cross cultural communication as an aspect of our business environment and notice the need of engagement of different cultures in a business scenario.
In today’s global business world, cross cultural communication is the key to do business internationally. Have a look at my work to understand how cultural context influence our communication & subsequently our business.
We want to improve intercultural communication to develop relationships with diverse customers, partners and employees. But what are the main obstacles? It may not be the obvious ones! Learn how to recognize and remove this unconscious barrier to intercultural communication.
Cross Cultural Training PowerPoint PresentationAndrew Schwartz
(ReadySetPresent Cross-Cultural Training PowerPoint Content)
155 slides include: 21+ slides on cross-cultural regional attributes: Asia, Africa, Europe, Middle East, North American, and Latin America, 22 slides on Religious belief systems & Practices, 7 slides on Non-verbal languages across cultures, 19 slides on noting the global challenges and looking for intercultural/cross-cultural opportunities, 9 tips dealing with cultural differences, 9 slides of tips and techniques on intercultural adjustments for expatriates, 15 slides on Intercultural Dialogue tips and techniques, 5 slides on negotiation across cultures, 8 slides on conflict resolution across cultures, how to’s and more.
What are our attitudes, values, and beliefs, and what role do they play in communication with others from different cultures? Presentation for the state Association of International Educators
Definitions of protocol and etiquette
Meeting&Greeting customs in Cambodia
Business naming system
Business card etiquette
Gift giving
Dining etiquette
Drinking protocol
Business dress
Humor
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
This is how an Aboriginal elder explains culture:
“Culture is what was told to me by my elders, for me in turn to keep and use and respect, and to pass on. Culture is the foundation of Aboriginal knowledge – in art form, in dance, in story telling, in life. It’s about belief. Culture originates in the individuals contact with the land, which is passed on to his family and his family’s family. It is like a stream going into the ocean; a cultural bloodline.”(Des Thompson)
Come engage in a dialogue around concepts of privilege and oppression considering multiple identities. Participants will discuss the role of unconscious bias and methods for combating our biases. Participants will identify microagressions and learn more about how to react to them in the moment. Finally, participants will consider their role in providing inclusive spaces as a person and a professional and brainstorm action steps to continue as we move forward.
Cultural Awareness: Self-Study Guide to Cross-Cultural CommunicationNeil Payne
Do you work across cultures? Cross-cultural communication is all about helping people better understand how to work smarter when working with people from different cultures, whether at home or abroad. This is a free self-study manual that covers the basics of cultural awareness with focus on how we communicate.
Audience Analysis Sections 16.1What Is a.docxrock73
Audience Analysis
Sections 16.1
What Is an Audience Analysis?
&
Why Conduct an Audience Analysis?
Public Speaking as
Shared ActivityThe interaction between speaker and audience; speakers jointly create meaning with audiences.Public speaking is an audience-centered activity in which the speaker considers the needs and interest of the audience.Audience analysis is the process of gathering information about the people in the audience so a speaker can understand their needs, values, and expectations.Find an appropriate way to acknowledge and greet your audience.
Choose a
Worthwhile TopicYour topic should reflect regard for the audience; audiences do not want to listen to a speech that is too simple or a topic they already know a great deal about.Many students are tempted to choose an easy topic or a topic they already know a great deal about because it decreases their own workload rather than engaging audience interest.Choose a topic that is interesting enough for you to research and your audience to listen to.
Clarity is ImportantUse straightforward vocabulary and avoid convoluted sentences.
The Risk of ControversyControversial topics are topics about which people disagree.Many controversial topics confront people’s fundamental and closely-held values.There are often more than two perspectives on important controversial topics.How you treat your audience is just as important as how you treat your topic.
Adapting to
Audience NeedsAudiences differ in their perspectives and readiness to accept new ideas.Even in a homogeneous audience, an audience composed of people who are similar to one another, different listeners will understand the same ideas in different ways.Every member of every audience has his or her own frame of reference generated by their unique life experience.
Categories of
Life Experiences Demographic information refers to gender, age range, marital status, race and ethnicity, all of which impact an audience’s perspectives and needs.Socioeconomic status refers to characteristics including income, wealth, level of education, and occupational prestige.Psychographic information involves the beliefs, attitudes, values, and opinions that are most often difficult to predict.
Respecting your audience means that you avoid offending, excluding, or trivializing the beliefs and values they hold.
DiversityRefers not only to racial and ethnic groups, but also to religion, sexual orientation, body size, and physical and mental ability.
Respecting Diverse AudiencesBeing mindful of diversity means being respectful of all people and avoiding racism, ethnocentrism, stereotyping, sexism, ageism, elitism, and other assumptions.It’s easy to assume that people from a given culture are just alike, but they’re not; their social roles, life experiences, and circumstances vary.Frame of reference may be difficult to predict; for instance, we might assume that a successful businessman is primarily interested in p ...
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
1. CROSS CULTURAL
COMMUNICATION
SESSION-32
"Communicating With Strangers: An
Approach to Intercultural Communication”.
Paromita.M.Ojha
2. CULTURE DEFINED
Culture is a group which
shapes a person's values and
identity. Cultural identities
can stem from the following
differences: race, ethnicity,
gender, class, religion,
country of origin, and
geographic region.
3. CULTURAL CONFLICTS IN
WORKPLACE
Cultural conflicts arise because of the
differences in values and norms of
behavior of people from different
cultures. A person acts according to
the values and norms of his or her
culture; another person holding a
different worldview might interpret his
or her behavior from an opposite
standpoint. This situation creates
misunderstanding and can lead to
conflict.
4. CROSS-CULTURAL
COMMUNICATION
We communicate the way we do
because we are raised in a
particular culture and learn its
language, rules, and norms.
Different cultures (and subcultures)
may have different rules and norms.
Understanding the other's culture
facilitates cross-cultural
communication.
5. UNCERTAINTY & ANXIETY
Generally, in communication, we seek
to reduce uncertainty. Communication
with strangers involves relatively
greater degrees of uncertainty, due
to the difficulty in predicting a
stranger's responses.
6. STRATEGIES TO REDUCE ANXIETY
We may reduce our uncertainty by
following three basic strategies.
One may passively observe the
stranger.
One may actively seek out information
from other friends of the stranger, or
from books.
Finally, one may seek information
directly from the stranger by
interacting with them and asking
questions.
Also, offering information about one's
self often prompts reciprocal offerings
of information from another
7. How To Resolve Conflicts
(1) the parties describe what they
find offensive in each other's
behavior;
(2) they get an understanding of the
other party's cultural perceptions;
(3) they learn how the problem
would be handled in the culture of
the opponent;
(4) they develop conflict solutions.
8. 5. Learning about other cultures.
People can prevent cross-cultural
conflicts by learning about cultures
that they come in contact with. This
knowledge can be obtained through
training programs, general reading,
talking to people from different
cultures, and learning from past
experiences.
9. 6. Altering organizational practices and
procedures.
Often the organizational structure
reflects the norms of just one
culture and gives rise to cultural
conflict in the workplace . In such
cases, structural change in the
organization becomes necessary to
make the system more sensitive to
cultural norms of other people
10. DISCRIMINATION
Cultural conflicts lead to
Discrimination toward or
against a person or group is
the prejudicial treatment of
them based on certain
characteristics.
11. Dealing with Discrimination in the
Workplace
In the last few years, charges of
gender discrimination (man vs
woman) in the workplace have
increased. Racial bias, while no
longer the most common complaint
among employees, remains a
problem, as does age
discrimination.
12. Dealing With Discrimination At
Workplace
Dealing effectively with
discrimination is a twofold process:
Become knowledgeable with regard
to antidiscrimination laws,
Pay close attention to what’s
happening in your company
13. Types Of Discrimination
1.Gender discrimination
Socially, sexual differences have
been used to justify different roles
for men and women, in some cases
giving rise to claims of primary and
secondary roles.
14. GENDER STEREOTYPING
The United Nations had
concluded that women often
experience a "glass ceiling"
and that there are no
societies in which women
enjoy the same opportunities
as men. The term "glass
ceiling" is used to describe a
perceived barrier to
advancement in employment
based on discrimination,
especially sex discrimination.
15. 2. Language discrimination
Diversity of language is protected and
respected by most nations who value
cultural diversity. However, people are
sometimes subjected to different
treatment because their preferred
language is associated with a
particular group, class or category.
Discrimination exists if there is
prejudicial treatment against a person
or a group of people who speak a
particular language or dialect.
16. 3. Disability Discrimination
People with disabilities face
discrimination in all levels of
society. The attitude that disabled
individuals are inferior to non-
disabled individuals is called
"ableism".
17. CONTD……
Disabled people face discrimination by
employers. They may find problems
with securing employment as their
handicap can be seen as a risk to the
company,
Once in employment they may find
they are overlooked for promotion
opportunities.
Similarly, if an employee becomes
disabled while employed they may also
find themselves being managed out the
company by HR departments.
18. Here are some general guidelines for
managers to overcome conflicts in workplace
due discriminatory attitudes of employees
Pay attention to what you don’t
always see. You can’t always see it,
prove it, or stop it, but if you ignore
even the hint of discriminatory
behavior, you and your company
could suffer in the long run. Low
morale, employee conflicts, and even
lawsuits are just a few of the serious
problems that could arise.
19. Don’t play favorites.
If you offer certain benefits to
employees, make sure these perks
are available to everyone. For
instance, if you want to provide a
flexible work arrangement for your
older workers, avoid appearing
discriminatory by being sure to offer
this option to everyone
20. Keep your personal beliefs personal
Your personal opinion regarding
race, religion, sexual orientation,
and other potentially contentious
issues should not affect your duty to
monitor workplace discrimination.
21. Be careful of what you say and to
whom you say it
It’s easy for an off-the-cuff
remark — said by either you or
an employee — to start a torrent
of bad feelings and even a
charge of discrimination. Think
before you say something that
might be misunderstood, and
teach your employees to
conduct themselves similarly.
22. Respond quickly
If an employee expresses
concern about possible
workplace discrimination, do
what you can in the shortest
period of time to resolve the
issue. Allowing it to linger will
only add to the employee’s
anxiety and allow whatever may
be occurring to continue. Talk to
the accuser and the accused
trying to find out what exactly
happened.
23. Educate yourself
Stay informed about workplace
discrimination. Talk with your peers
in similar and different industries,
read your daily newspaper for
information about what’s happening
locally, and conduct research on
discrimination and harassment law.
24. Formalize the policy and the
consequence
Create an antidiscrimination
policy (or consider paying an
expert to create one). Keep in
mind that no antidiscrimination
policy will be taken seriously
unless you take concrete action
against any possible
wrongdoing.. If you discover that
some kind of discrimination has
taken place, decide if you will
start with a warning, insist on
counseling, or formally terminate
the accused.
25. HOW TO DEAL WITH DIFFERENTLY
ABLED PEOPLE AT WORKPLACE
Most of the time, the way we interact
with these people means a lot. There
are tactful ways to approach them.
For example, people in wheel chairs
definitely sit at a lower eye-level than
the rest of the walking population. So
when interacting with them, be sure
not to lean over them since this might
be an encroachment of their personal
space. If it’s just for a few moments,
consider squatting. If the conversation
would take long, pull out a chair. This
way you’d still be eye-to-eye with the
person.
26. DEALING WITH HEARING
IMPAIRMENT
You should also be very careful with
how you communicate for people
with hearing problems for their
benefit of course. Speak slowly to
make sure that the person can hold
on to every word. Some can lip-read
so be sure not to cover your mouth
while speaking. Hearing aids tend to
magnify all sounds, so better go to a
more quiet place and converse there.
27. DEALING WITH SPEECH IMPAIRED
Problems may also affect speech.
Stroke victims for example, may
have speech impairments causing
them to speak slowly. Be a patient
listener and avoid cutting them off
in the middle of their sentence.
28. DEALING WITH VISUALLY IMPAIRED
For the blind or those with visual
impairments, be sure to identify
yourself. Use your normal speaking
voice so that the person will be able
to recognize you. If the person was
born blind, avoid making references
to visual cues like describing things
like color or starting conversation
with “Have you seen…?”
29. Be Sensitive
It may seem like tough work but
being sensitive to these things
would make interacting with them a
lot better.
30. Always remember that there are
always Varied solutions to problems
one set of steps
or one solution
that can resolve
every issue –
does not exist.
Each issue and
set of
circumstances
are different and
might require yet
another
approach.