The document discusses Jisc's digital experience insights surveys for 2019-20. Key points include:
- New surveys for professional staff and researchers are being piloted.
- Questions have been updated based on feedback and emerging issues. Key metrics focus on confidence, quality ratings, motivation, and skill development support.
- Guidance materials and a single mapping document are available to help institutions implement the surveys and analyze results.
- Attendees are encouraged to ask questions and follow developments through Jisc resources and community events.
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Discover the industry trends, new technologies, and unique challenges coming in 2016 for education M&O professionals. Jed DeGroote shares his insight on what to expect, how you can prepare, and how SchoolDude can help. If you'd like to get tailored guidance from one of our industry experts, visit https://explore.schooldude.com/Look-Ahead-2016-Webinar-Recording.html
REF Compliance at UCLan - Helen Cooper and Paul Harrison, UCLanJisc
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2018 Best Practices in Program Portfolio Assessment - Running an Effective Pr...Gray Associates, Inc
Picking the right programs to Start, Stop, Sustain or Grow requires a combination of data, judgment, and process. In the final episode of our webcast series, we shared a process that leads to high-quality program decisions and ensures that these choices have the support of faculty and institutional leaders.
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Consistent: Applies consistent scoring techniques to all programs
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Judgment: Encourages participants to use the data to inform their judgment, not to replace it
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Gerald Tindal from the University of Oregon discusses State data systems and special education, including curriculum-based measurement across geographic settings.
Jack Buckley Commissioner of the National Center for Educational Statistics discussing national datasets where tests and other data connect.
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EduTech Further Education & Higher Education 2017 Scotland ConferenceFutureScot
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2018 Best Practices in Program Portfolio Assessment - Running an Effective Pr...Gray Associates, Inc
Picking the right programs to Start, Stop, Sustain or Grow requires a combination of data, judgment, and process. In the final episode of our webcast series, we shared a process that leads to high-quality program decisions and ensures that these choices have the support of faculty and institutional leaders.
In 2017, our team facilitated this process for colleges and universities that serve over 950,000 students. The approach describes the best available data on markets for academic programs with a decision-making workshop.
Why has this process been successful?
Data-Enabled: Provides relevant market data on student demand, employer demand, and competition
Inclusive: Engages key stakeholders from the institution's administration and faculty
Consistent: Applies consistent scoring techniques to all programs
Transparent: Enables an open, frank discussion of data, scores, and issues
Judgment: Encourages participants to use the data to inform their judgment, not to replace it
Digital transformation in Higher Education webinar
Monday 10 September 2018
Speakers:
Kuldip Sandhu and Paul Featherstone
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/digital-transformation-in-higher-education-webinar/
Opening/Framing Comments: John Behrens, Vice President, Center for Digital Data, Analytics, & Adaptive Learning Pearson
Discussion of how the field of educational measurement is changing; how long held assumptions may no longer be taken for granted and that new terminology and language are coming into the.
Panel 1: Beyond the Construct: New Forms of Measurement
This panel presents new views of what assessment can be and new species of big data that push our understanding for what can be used in evidentiary arguments.
Marcia Linn, Lydia Liu from UC Berkeley and ETS discuss continuous assessment of science and new kinds of constructs that relate to collaboration and student reasoning.
John Byrnes from SRI International discusses text and other semi-structured data sources and different methods of analysis.
Kristin Dicerbo from Pearson discusses hidden assessments and the different student interactions and events that can be used in inferential processes.
Panel 2: The Test is Just the Beginning: Assessments Meet Systems Context
This panel looks at how assessments are not the end game, but often the first step in larger big-data practices at districts/state/national levels.
Gerald Tindal from the University of Oregon discusses State data systems and special education, including curriculum-based measurement across geographic settings.
Jack Buckley Commissioner of the National Center for Educational Statistics discussing national datasets where tests and other data connect.
Lindsay Page, Will Marinell from the Strategic Data Project at Harvard discussing state and district datasets used for evaluating teachers, colleges of education, and student progress.
Panel 3: Connecting the Dots: Research Agendas to Integrate Different Worlds
This panel will look at how research organizations are viewing the connections between the perspectives presented in Panels 1 and 2; what is known, what is still yet to be discovered in order to achieve the promised of big connected data in education.
Andrea Conklin Bueschel Program Director at the Spencer Foundation
Ed Dieterle Senior Program Officer at the Bill and Melinda Gates Foundation
Edith Gummer Program Manager at National Science Foundation
Jisc technology to tutoring new and emerging developmentsPaul Bailey
Presentation on 27 January at the Centre for Recording Achievement seminar on Technology to support 21 Century Tutoring: new and emerging developments. Paul Bailey, Lisa Grey and Ruth Drysdale
EduTech Further Education & Higher Education 2017 Scotland ConferenceFutureScot
EDUTECH Conference for Further Education & Higher Education. FutureScot November 2017 conference, EDUTECH (Further and Higher): Response to digital disruption and the digital skills gap. FutureScot Conference #EduTech
Presentatie op de onderwijsdagen 2017 #owd17 over het quantifiedstudent.nl project door Rens van der Vorst en Roel Smabers over wat data kan betekenen voor het studiesucces van studenten. Het project is een initiatief van Fontys Hogescholen en Parantion.
How are your staff and students using digital?Jisc
Speaker: Ruth Drysdale, senior co-design manager, Jisc.
It is anticipated that, within 20 years, 90% of jobs will require digital skills, so it’s important that universities and colleges are in a good position to prepare today’s students for tomorrow’s workplace. Understanding how students use technology and their attitudes towards its use in learning is a good place to start.
As universities and colleges are investing large sums of money into their digital environment, how do we know if this investment is being realised by staff and students using the technology effectively? In this hands-on workshop, delegates will have the opportunity of using tools and resources to support them with gathering evidence of how staff and students are using technology.
How are your staff and students using digital?Jisc
Speakers:
Sarah Knight, head of change - student experience, Jisc
Ruth Drysdale, senior co-design manager, Jisc
It is anticipated that, within 20 years, 90% of jobs will require digital skills, so it’s important that universities and colleges are in a good position to prepare today’s students for tomorrow’s workplace. Understanding how students use technology and their attitudes towards its use in learning is a good place to start.
As universities and colleges are investing large sums of money into their digital environment, how do we know if this investment is being realised by staff and students using the technology effectively? In this hands-on workshop, delegates will have the opportunity of using tools and resources to support them with gathering evidence of how staff and students are using technology.
How are your staff and students using digital?Jisc
A presentation at Connect More in England (Manchester), 27 June 2019.
Speaker: Sarah Knight, head of change - student experience, Jisc.
It is anticipated that, within 20 years, 90% of jobs will require digital skills, so it’s important that universities and colleges are in a good position to prepare today’s students for tomorrow’s workplace. Understanding how students use technology and their attitudes towards its use in learning is a good place to start.
As universities and colleges are investing large sums of money into their digital environment, how do we know if this investment is being realised by staff and students using the technology effectively? In this hands-on workshop, delegates will have the opportunity of using tools and resources to support them with gathering evidence of how staff and students are using technology.
How are your staff and students using digital?Jisc
A presentation at Connect More in Scotland, 4 June 2019.
Speaker: Clare Killen, content curation manager, Jisc.
It is anticipated that, within 20 years, 90% of jobs will require digital skills, so it’s important that universities and colleges are in a good position to prepare today’s students for tomorrow’s workplace. Understanding how students use technology and their attitudes towards its use in learning is a good place to start.
As universities and colleges are investing large sums of money into their digital environment, how do we know if this investment is being realised by staff and students using the technology effectively? In this hands-on workshop, delegates will have the opportunity of using tools and resources to support them with gathering evidence of how staff and students are using technology.
Approaches to developing staff and students' digital capabilityJisc
With growing evidence of a digital skills gap, how are colleges and universities supporting the development of their staff and students digital capabilities? This workshop will share approaches on how to develop staff and students' digital capabilities.
Activity 1: Organisational digital capability and digital capability trivial pursuit
Activity 2: Designing for digital capability in the curriculum
Activity 3: Using the discovery tool to discover your digital confidence
How can we measure our staff and students’ digital experience?Jisc
Lead: Sarah Knight, head of change student experience, Jisc
Facilitators:
Conrad Taylor, e-learning manager, City of Wolverhampton College
Stephen Webb, head of technology enhanced learning, University of Portsmouth
Mark Langer-Crame, senior digital experience insights analyst, Jisc
Ruth Drysdale, senior co-design manager, Jisc
Clare Killen, content curation manager, Jisc
Darren Colquhorn, BOS client support officer, Jisc
In this hands-on workshop, delegates will have the opportunity of using resources to support them with gathering evidence and measuring their staff and students’ digital experience. As colleges and universities are investing large sums of money into their digital environment, how do they know that this investment is being realised by staff and students using the technology effectively?
This workshop will offer resources to support those leading or managing their digital provision and show how these are being used by colleges and universities across the UK.
Attendees will have the opportunity of selecting three out of the four activities:
Hands on opportunity to use digital experience insights surveys for staff and students
Using the newly updated Jisc NUS Roadmap for supporting students to improve their digital experience and university or college
Using the enabling an excellent digital experience guidance for engaging senior leaders and informing digital strategy
Sharing institutional stories. Opportunities for delegates to speak to staff from Portsmouth University and City of Wolverhampton College on how they are measuring their students’ digital experience
Approaches to developing staff and students' digital capabilityJisc
A presentation at Connect More in Scotland, 4 June 2019.
Speaker: Shri Footring, senior co-design manager, Jisc.
With growing evidence of a digital skills gap, how are colleges and universities supporting the development of their staff and students digital capabilities? This workshop will share approaches on how to develop staff and students' digital capabilities.
Activity 1: Organisational digital capability and digital capability trivial pursuit
Activity 2: Designing for digital capability in the curriculum
Activity 3: Using the discovery tool to discover your digital confidence
How are students’ expectations and experiences of their digital environment c...Jisc
A talk from Connect More in Wales 2018
Speakers:
- Nick Budden, learning technologist, Northampton College
- Gareth Johns, IT training service manager, Cardiff Metropolitan University
- Sarah Knight, head of change - student experience, Jisc
- Andrew Morgans, academic skills specialist, Cardiff Metropolitan University
- Sarah Williams, Cardiff Metropolitan University
Jisc toolkit: supporting the digital experience of new studentsJisc
This resource is based on the findings from Jisc’s student digital experience insights survey 2019. It's designed to be fully customised for your new students as part of their induction and onboarding processes.
A presentation by Clare Killen, content insight manager, Jisc
Approaches to developing staff and students' digital capabilityJisc
Speaker: Shri Footring, senior co-design manager, Jisc.
With growing evidence of a digital skills gap, how are colleges and universities supporting the development of their staff and students digital capabilities? This workshop will share approaches on how to develop staff and students' digital capabilities.
Activity 1: Organisational digital capability and digital capability trivial pursuit
Activity 2: Designing for digital capability in the curriculum
Activity 3: Using the discovery tool to discover your digital confidence
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Insights webinar 16th oct 2019 surveys launch - vr2
1. 2019-20 Digital experience insights surveys launch -
what is new this year and how to get started
https://digitalinsights.jisc.ac.uk
2. Agenda
• About the insights service – (Ruth) – 15 minutes
• Introduction to the team
• Why do we need to collect data?
• What does the service do?
• Open/close dates for the surveys
• What is new in 2019-20 surveys (Helen) – 20 minutes
• Principles for question (re)design and update
• What’s new?
• Key metrics
• Putting it all together – new guidance and mapping
• New guidance slides available
• Questions raised in the chat window – (Mark) – 10 minutes
• Follow developments (Ruth) – 5 minutes
Digital experience insights https://digitalinsights.jisc.ac.uk2
3. About the insights service
What is new in 2019-20 surveys
Questions raised in chat window
Follow developments
Digital experience insights https://digitalinsights.jisc.ac.uk3
4. Who are we?
Ruth Drysdale – service
manager, Jisc
Mark Langer-Crame –
senior analyst, Jisc
Sarah Knight –
service owner, Jisc
Clare Killen – content
manager, Jisc
Darren Colquhoun – client
support officer, Jisc
Helen Beetham -
consultant
Tabetha Newman -
consultant
5. Why do we need to collect data about staff
and students’ use of technology?
•Office for Students predicts that over
a million digitally skilled people will be
needed by 2022
•Recognition within the government’s
edtech strategy, Realising the
potential of technology in education,
that ‘technology is increasingly part of
our society’
•Each FE colleges spends
approximately £1 million pounds a
year on their ICT infrastructure and
3.8 % of universities annual budget is
allocated to supporting the digital
environment
•So we need evidence to support:
• Identification of the digital skills gap
• Return on investment
• That students and staff are getting
the full benefits of the investment in
the digital environment at their
institutions
• Impact of the implementation of
institutional digital strategy
• Benchmark against other universities
and colleges
6. What does the service do?
• Our digital experience insights surveys provide powerful data on
how your students and staff are using the technology on offer
• Colleges and universities can use this evidence to inform digital
strategies and operational decisions about the digital environment
‘The overall impact of running the insights service for our institution is
significant. The service has given us a source of evidence which we
have used to build business cases, secure investment and lead
transformation - safe in the knowledge that transformation is being led
by the student voice and the student expectation.’
Richard Aird, head of customer service, information services, The University of Stirling
Digital experience insights https://digitalinsights.jisc.ac.uk
7. Digital experience insights https://digitalinsights.jisc.ac.uk
https://digitalinsights.jisc.ac.uk/our-service/key-dates-for-2019-2020
Our digital experience insights surveys are now
open
They will close on;
1 May UK student survey
18 May UK student benchmarking groups available
1 June UK professional services staff survey
3 July UK teaching staff surveys
20 July UK teaching staff and professional services staff benchmarking
groups . …………….available
8. Digital experience insights https://digitalinsights.jisc.ac.uk
‘The survey has been helpful in bringing together technology-enhanced learning and IT perspectives. The
data and student concerns about infrastructure issues have helped everyone to see the need for a cohesive
approach if we are to fulfil our digital ambitions’
Marc Griffith, head of digitally enhanced learning, London South Bank University
9. Institutional insights project
4. Enhance student
digital experience
1. Plan
3. Analyse
Digital Experience
Insights
Student
Teaching staff
Professional service staff
Senior Champion
Project team
Working group
Stakeholders: SU , IT,
library, academics
Benchmark
Recommendations
Change initiated
Feedback to
respondents on
changes
Enhance services
2. Survey
Governance
Survey set up
in BOS
Design local
questions
Launch surveys
BOS or export
Into Excel/
SPSS/NVIVO
Quantitative and
Qualitative analysis
Monitor responses
Report to SE
Governance
groups Surveys start
& end dates
Sampling cohort
Budget
Communication plan
Prizes?
Link to other SE
Datasets NSS,
modular feedback
10. Digital experience insights surveys
10
• Our insights surveys provide powerful data on
how your students and staff are using
technology in learning and teaching
• Designed to help you to understand and
improve the digital experience you offer
• Address the challenges you face - we have
worked with 100+ organisations and 100,000+
students to pilot and refine our surveys
• With you at every step – responsive support
to implement the survey, analyse your data
and respond to its findings
• An active community of practice with regular
online and face-to-face events
11. Resources to support an excellent digital experience
•Jisc NUS roadmap for supporting
students to improve their digital
experience at university and college
•Enabling an excellent digital experience
guidance for engaging senior leaders
and informing digital (FE and HE
versions)
•Exploring the student digital experience:
student, staff and organisational factors
•Using persona analysis to compare
student social behaviours with
institutional digital provision: a pilot study
Available from http://bit.ly/insightsreports
12. About the insights service
What is new in 2019-20 surveys
Questions raised in chat window
Follow developments
Digital experience insights https://digitalinsights.jisc.ac.uk12
13. Questions launch 2019-20
1. Principles for question (re)design and update
2. What’s new?
3. Key metrics
4. Putting it all together – new guidance and mapping
5. New guidance slides available
Digital experience insights https://digitalinsights.jisc.ac.uk
14. Principles for question (re)design and
updating
Digital experience insights https://digitalinsights.jisc.ac.uk
•Many organisations like to track data year-on-year
•However, annual updates are welcomed if they:
improve end-user experience; allow easier
analysis; address new and emerging issues
We make changes based on:
•Feedback on last year's surveys, especially from
our expert panels
•Performance of questions, including new questions
introduced in pilots (this year, professional staff
survey pilot)
•Issues identified in the qualitative feedback or
arising from Jisc's work more generally
•Other research and analysis (e.g. student
personas)
15. What’s new for 2019-20?
Digital experience insights https://digitalinsights.jisc.ac.uk
•New professional staff survey (researcher survey in pilot)
•Some questions in some surveys have moved quadrants to allow for more consistent
mapping
•KPI questions for each quadrant, not just the two key ratings
•Quadrant 1: new attitudinal questions based on persona work; new question about
working/studying in other organisations
•Quadrant 2: more detailed questions about the learning environment; organisations add their
local name or platform
•Quadrant 3: updates to learning and teaching activities
•Quadrant 4: more detailed questions about digital skills development; new question about
when users discuss their digital skills
16. Key metrics
Quadrant 1:
Overall, how confident are you at trying out new technologies?
Quadrant 2:
Overall, how would you rate the quality of your organisation's digital provision (software,
hardware, learning environment)
Quadrant 3:
Overall, how motivated are you to use technology to support your teaching?
Overall, how would you rate the quality of digital teaching and learning at
your organisation?
Quadrant 4:
Overall, how would you rate the quality of support you get from your organisation to develop
your digital skills?
Digital experience insights https://digitalinsights.jisc.ac.uk
17. Putting it all together
Digital experience insights https://digitalinsights.jisc.ac.uk
•Single mapping document in excel
•New guidance materials online
•360 degree insights as ppt slides
18. New guidance slides available
Digital experience insights https://digitalinsights.jisc.ac.uk
19. About the insights service
What is new in 2019-20 surveys
Questions raised in chat window
Follow developments
Digital experience insights https://digitalinsights.jisc.ac.uk19
20. About the insights service
What is new in 2019-20 surveys
Questions raised in chat window
Follow developments
Digital experience insights https://digitalinsights.jisc.ac.uk20
21. Follow developments
• Digital experience insights https://digitalinsights.jisc.ac.uk
• Case studies on institutional use: bit.ly/insightscase
• Researcher and TNE pilots
• Join the insights community of practice events: bit.ly/insights_cop
6th Nov 2019 Staffordshire University (now fully booked)
21st May 2020 University of Northampton (bookings to open soon)
Join the Jiscmail community of practice list: bit.ly/jiscmail_cop
Digital experience insights https://digitalinsights.jisc.ac.uk
22. Get in
touch…
Except where otherwise noted,
this work is licensed under CC-BY
Digital experience insights
help@jisc.ac.uk (putting ‘digital
experience insights’ in subject title)
Ruth Drysdale
Ruth.Drysdale@jisc.ac.uk
https://digitalinsights.jisc.ac.uk
#digitalstudent
Digital experience insights https://digitalinsights.jisc.ac.uk
