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Insightswebinar19 march19
- 1. Digital experience insights Webinar 19March 2019 https://digitalinsights.jisc.ac.uk #digitalstudent
- 2. Welcome from thedigital experience insights team Ruth Drysdale – service manager Mark Langer-Crame – senior analyst Sarah Knight – service owner Clare Killen – content manager Darren Colquhoun – client support officer Lola Harre – research manager
- 3. • Introduction andbackground to insights, Sarah • Setting up your institutional insights project, Mark • Getting started with insights, Mark • New developments, Sarah • Next steps Agenda
- 4. Introduction and backgroundto the Digital experience insights service Sarah Knight Digital experience insights https://digitalinsights.jisc.ac.uk
- 5. Digital experience insightsprovides you with evidence of: https://digitalinsights.jisc.ac.uk 1. Return on investment 2. Impact of the implementation of institutional digital strategy 3. Identification of digital skills gap 4. Benchmarking Which can feed into: 1. TEF and NSS 2. Ofsted
- 6. ‘Not just anothersurvey…’ https://digitalinsights.jisc.ac.uk Digital experience insights https://digitalinsights.jisc.ac.uk
- 7. Who is usingor has used digital experience insights (was previously known as tracker)? A. Yes, running 2018-19 survey for students only B. Yes, running 2018-19 survey for staff only C. Yes, running 2018-19 surveys for both staff and students D. Yes, participated in previous pilots but not signed up yet for 2018-19 E. Never participated Digital experience insights https://digitalinsights.jisc.ac.uk
- 8. What is digitalexperience insights? 1. A tried and tested (over three years) student and staff survey, made up of: • Closed questions that can be benchmarked • Open questions for local analysis • Add or customise further questions 2. A student and staff engagement process, supported by our guidance 3. A community of practice around the insights process and findings (including student representatives) 4. Compare student feedback with teaching staff views and organisational factors 5. Professional services staff pilot survey, TNE and research insights pilots for 2019 Digital experience insights https://digitalinsights.jisc.ac.uk
- 9. Insights report 2018 •Our 2017-18 student survey collected data from a total of 37,720 students - 14,292 FE learners - 23,428 HE students • 36 FE colleges,4 sixth form colleges and 43 universities – approximately 16% of UK colleges and 30% of UK universities • Report of 2018 insights findings: ji.sc/dig-exp-insights- survey-18 • At a glance: summary of 2018 insights findings: ji.sc/dig- exp-insights-summary-18 37,720 students surveyed across 83 UK institutions Digital experience insights https://digitalinsights.jisc.ac.uk
- 10. Staff insights 2018pilot report http://bit.ly/DEI-reports • Four colleges and 11 universities across England, Scotland and Wales piloted the surveys • 376 college responses • 1,545 university responses • The survey contained 17 items (mini-survey) or 47 items (full version) • Core questions were benchmarkable • Customisable questions 1,921 teachers surveyed across 15 institutions as a pilot
- 11. Digital experience insights2018: ANZ http://bit.ly/DEI-reports • 30% of universities across the 2 countries • A mean average of 864 responses per university • Students studying in ANZ universities, have very similar expectations and experiences of technology to those of our UK students • Some differences: • ANZ students take part in significantly more digital activities than UK students • However, they want digital technologies to be used less on their course 21,095 students surveyed across 13 universities in Australia and New Zealand
- 12. New reports andguidance 1. Exploring the student digital experience: student, staff and organisational factors – Tabetha Newman 2. Jisc NUS Roadmap for supporting students to improve their digital experience and university 3. Enabling an excellent digital experience guidance for engaging senior leaders and informing digital (FE and HE versions) Digital experience insights https://digitalinsights.jisc.ac.uk http://bit.ly/DEI-reports
- 13. Any questions? Digital experienceinsights https://digitalinsights.jisc.ac.uk
- 14. Setting up yourinsights project Mark Langer-Crame Digital experience insights https://digitalinsights.jisc.ac.uk
- 15. Institutional insights project 4.Enhance student digital experience 1. Plan 3. Analyse Digital Experience Insights Student Teaching Staff Senior Champion Project team Working group Stakeholders: SU , IT, library, academics Benchmark Recommendations Change initiated Feedback to respondents on changes Enhance services 3. Survey Governance Survey set up in BOS Design local questions Lunch surveys BOS or export Into Excel/ SPSS/NVIVO Quantitative and Qualitative analysis Monitor responses Report to SE Governance groups Surveys start & end dates Sampling cohort Budget Communication plan Prizes? Link to other SE Datasets NSS, modular feedback
- 16. Digital experience insightsservice and institutional activities
- 17. Any questions? Digital experienceinsights https://digitalinsights.jisc.ac.uk
- 18. Insights process andquick guide to getting started and running your project Mark Langer-Crame Digital experience insights https://digitalinsights.jisc.ac.uk
- 19. Insights process 2018-19 You: Submit ‘expression ofinterest’ online We: Send quote for cost, ‘sign- up’ form and ‘terms and conditions’ You: Return completed ‘sign-up’ form (and purchase order, if applicable) We: Send you the ‘getting started’ form asking about your current digital experience and which surveys you want You: Return the ‘getting started’ form We: provide access to Jisc online surveys and master copies of surveys you want You: Copy, customise, launch your surveys (full guidance provided) We: Close surveys (30 April for students and 28 June for staff), benchmark -ing data available shortly after
- 20. Quick guide togetting started & running your project • Log into Jisc online surveys and make copies of the survey(s) you require • Customise your additional questions (if you wish to) – main questions cannot be changed to allow benchmarking • Prepare engagement strategy with students and staff to ensure high response rate • Decide who want to survey – all students/staff or sample? • Check survey(s) and launch
- 21. Quick guide togetting started & running your project • Monitor survey response and send reminders to complete • Close survey(s) and download data from Jisc online surveys into Excel, SPSS etc (and also download benchmarking results) • Carry out analysis - review statistical data and charts for key messages • Report and communicate – produce reports and present findings to students, staff and key stakeholders – with key recommendations • Full guidance on all these steps and more can be found at https://digitalinsights.jisc.ac.uk/our-service/advice-and-guidance/
- 22. Any questions? Digital experienceinsights https://digitalinsights.jisc.ac.uk • Have you launched your surveys? • Any challenges? • How are you engaging your staff and students?
- 23. New developments Sarah Knight Digitalexperience insights https://digitalinsights.jisc.ac.uk
- 24. • Eight newinstitutional case studies see https://digitalinsights.jisc.ac.uk/case-study-listing/ • Three video case studies –University of Stirling, Canterbury Christ Church University and City of Wolverhampton College • Service animation • Professional services staff pilot • Research insights pilot • See https://digitalinsights.jisc.ac.uk • Contact Ruth Drysdale ruth.Drysdale@jisc.ac.uk for further information on how to participate New guidance & support Digital experience insights https://digitalinsights.jisc.ac.uk
- 25.
- 26. Join us forthe next community of practice event on 22 May 2019 at the Studio, Birmingham #digitalstudent Join our community of practice: https://www.jiscmail.ac.uk/JISC-DIGITALINSIGHTS- COP Follow our blog: https://digitalstudent.jiscinvolve.org https://digitalinsights.jisc.ac.uk
- 27. Follow developments •Digital experienceinsights https://digitalinsights.jisc.ac.uk •Sign up to run insights surveys: bit.ly/DEI-EOI •Reports of 2018 insights findings: http://bit.ly/insightsreports • Jisc NUS Roadmap for supporting students to improve their digital experience and university: http://bit.ly/insightsreports • Enabling an excellent digital experience guidance for engaging senior leaders and informing digital: http://bit.ly/insightsreports • Case studies on institutional use: http://bit.ly/insightscase • Join the insights community of practice with next event on 22 May: https://digitalinsights.jisc.ac.uk/our-service/community-of-practice/ Digital experience insights https://digitalinsights.jisc.ac.uk
- 28. Get in touch… Except whereotherwise noted, this work is licensed under CC-BY Digital experience insights Sarah Knight Sarah.knight@jisc.ac.uk Ruth Drysdale Ruth.Drysdale@jisc.ac.uk https://digitalinsights.jisc.ac.uk #digitalstudent Digital experience insights https://digitalinsights.jisc.ac.uk
Editor's Notes
- #6 Nearly a million pounds a year is spent by colleges on supporting infrasture/ 4 – AoC survey % of annual college budget Significant investment in technology Expectations from students that universities and colleges will offer an authentic and relevant learning environment In the next 20 years, 90% of all jobs need digital skills To maintain a competitive advantage 5. To inform institutional strategies
- #7 Ruth to pre
- #10 As an outcome of the digital student work and the need to gather quantitative data on students digital experience at an organisational level and at a sector level, we developed the student digital experience tracker as a survey tool with a robust set of student tested questions delivered in BOS. See http://bit.ly/jiscdigidataservice This evidence supports discussions with senior managers The report containing the summary findings from 2017 surveys will be available from 20th June from web link on this slide.
- #11 Sarah to present
- #12 Sarah to present
- #26 Mark to collate and chair questions
- #27 Mark to collate and chair questions