- The document summarizes the agenda and proceedings of a community of practice event on digital experience insights launched by Jisc. - The event included keynote presentations, breakout sessions, and panel discussions on gathering student and staff views on technology use and how insights can inform digital developments at universities and colleges. - Over 37,000 students across 83 UK institutions provided feedback in the 2017-2018 digital experience insights survey on their experiences using technology. Results and case studies from the survey were shared at the event.

1. Digital experience insights
Community of practice
14th November 2018
https://digitalinsights.jisc.ac.uk

2. Welcome from the digital experience insights team
Ruth Drysdale –
service manager
Mark Langer-Crame – senior
analyst
Sarah Knight – service owner
Clare Killen – content manager Darren Colquhoun –
client support officer

3. Domestic arrangements
Digital experience insights https://digitalinsights.jisc.ac.uk
Wifi access
etc Venues

4. Welcome to the launch of the community!
•To facilitate the sharing of practice around
approaches to gathering students and staff
expectations and experiences of technology
•To share the outcomes from the 2017-2018 digital
experience staff insights pilot
•To share ideas and best practice around
implementing digital experience insights in relation
to sampling strategies, engaging staff and
students, and planning for the analysis
Seeing the digital environment through the eyes of your staff and students
#digitalstudent
Digital experience insights https://digitalinsights.jisc.ac.uk

5. What are your aims for today?
•What one thing do you hope to take away
from today?
•Visit www.menti.com
•Code:63 68 02
•All presentations & recordings will be available from
http://bit.ly/insightscop18
•Join our community of practice jiscmail.ac.uk/jisc-
digitalinsights-cop
•Give us your feedback – evaluation form + how you are
feeling at the end of today!
Share reflections &
ideas with us
#digitalstudent

6. Today’s agenda - this morning…
10:40 Morning keynote: Digital experience insights survey 2018: findings from
teaching staff pilot in UK further and higher education, Helen Beetham
11:10 How are your students and staff digital expectations and experiences of
technology informing your digital developments?
Accelerate: Getting a head start – those new to the insights service and who are keen
to hear how others are gathering student and staff views of technology to inform their
digital developments – facilitated by Ruth Drysdale and Clare Killen
Propel: Taking stock – those who have taken part in the insights pilots and are looking
develop their practice and embed their findings into institutional practice – Sarah Knight
and Darren Colquhoun
Proceed: Building a richer picture – those for are expanding their use of insights, and
are planning to run both student and staff surveys to inform their digital developments –
Helen Beetham and Mark Langer-Crame

7. Today’s agenda – pre-lunch…
12:10 – 12:25 Tea and coffee
12:25 PechaKucha sessions:
•Using digital insights to drive change at Portsmouth University, Stephen Webb, head
of technology enhanced learning (operations)
•How digital insights has informed digital developments at Harlow College, Dave
Monk, e-learning development co-ordinator
•Using digital insights to improve the student experience at the University of
Glasgow, Drew McConnell, information officer, information services
•13:00 Lunch

8. Today’s agenda – post-lunch…
•13:45 Afternoon keynotes:
• Giving students a voice, Conrad Taylor, e-learning manager, quality, City of
Wolverhampton College
• Insights and impact: Derby's digital developments, John Hill, TEL
manager, University of Derby
• 14:30 Choice of 2 of the three 20 minute surgeries:
• Getting started with running staff and student insights surveys – Helen
and Mark
• Approaches to engaging staff and students and partnerships – Sarah
and Clare
• What’s next for Jisc digital experience insights? Ruth and Darren

9. Today’s agenda - final sessions…
15:30 Pechakucha session:
•Using digital experience insights at Aberystwyth University -
reflections after a year, Kate Wright, e-learning group manager and
Anna Udalowska, e-learning support officer
•Digital experience insights at the University of Leeds, Dr Bronwen
Swinnerton, research fellow in digital learning, school of education
•Ipads in medical education at University of Warwick, Cath Fenn,
senior learning technology
•16:00 plenary and close

10. 1. Significant investment in technology
2. Expectations from students that universities and
colleges will offer an authentic and relevant learning
environment
3. In the next 20 years, 90% of jobs need digital skills
4. To maintain a competitive advantage
5. ….
Why do we need to know how
students and staff are using
technology?
Digital experience insights https://digitalinsights.jisc.ac.uk

11. ‘Not just another survey…’
https://digitalinsights.jisc.ac.uk
Digital experience insights https://digitalinsights.jisc.ac.uk

12. What is digital experience insights?
1. A tried and tested (over three years) student
survey, made up of:
- Closed questions that can be benchmarked
- Open questions for local analysis
- Add or customise further questions
2. A student and staff engagement process,
governed by our guidance
3. A community of practice around the
insights process and findings (including
student representatives)
4. Compare student feedback with teaching
staff views and organisational factors
5. TNE and research insights pilots for 2019
Digital experience insights https://digitalinsights.jisc.ac.uk

13. • Seven new institutional case studies
• Three video case studies –University
of Stirling, Canterbury Christ Church
University and City of Wolverhampton
College
• Service animation
• 2019 insight surveys for staff and
students now launched by 20
subscribing institutions
• See https://digtialinsights.jisc.ac.uk
• Contact Ruth Drysdale
ruth.Drysdale@jisc.ac.uk for further
information on how to participate
New guidance & support
Digital experience insights https://digitalinsights.jisc.ac.uk

14. Insights report 2018
• Our 2017-18 student survey collected data
from a total of 37,720 students
- 14,292 FE learners
- 23,428 HE students
• 36 FE colleges,4 sixth form colleges and 43 universities
– approximately 16% of UK colleges and 30% of UK
universities
• Report of 2018 insights findings: ji.sc/dig-exp-insights-
survey-18
• At a glance: summary of 2018 insights findings: ji.sc/dig-
exp-insights-summary-18
37,720 students surveyed
across 83 UK institutions
Digital experience insights https://digitalinsights.jisc.ac.uk

15. Any questions?
#digitalstudent
https://digitalinsights.jisc.ac.uk

16. Digital experience insights survey 2018:
findings from the pilot of teaching staff in
UK further and higher education
Helen Beetham
Digital experience insights https://digitalinsights.jisc.ac.uk

17. Any questions?
#digitalstudent
https://digitalinsights.jisc.ac.uk

18. Choose one of these sessions:
11:10 How are your students and staff digital expectations and experiences of
technology informing your digital developments?
Accelerate: Getting a head start – those new to the insights service and who are keen to
hear how others are gathering student and staff views of technology to inform their digital
developments – facilitated by Ruth Drysdale and Clare Killen
Propel: Taking stock – those who have taken part in the insights pilots and are looking
develop their practice and embed their findings into institutional practice – Sarah Knight and
Darren Colquhoun
Proceed: Building a richer picture – those for are expanding their use of insights, and are
planning to run both student and staff surveys to inform their digital developments – Helen
Beetham and Mark Langer-Crame

19. How are your students and staff digital expectations and
experiences of technology informing your digital
developments?
Please share your ideas and reflections using the padlet:
http://bit.ly/diginsightscop2

20. Today’s agenda – pre-lunch…
12:10 – 12:25 Tea and coffee
12:25 PechaKucha sessions:
•Using digital insights to drive change at Portsmouth University, Stephen Webb, head
of technology enhanced learning (operations)
•How digital insights has informed digital developments at Harlow College, Dave
Monk, e-learning development co-ordinator
•Using digital insights to improve the student experience at the University of
Glasgow, Drew McConnell, information officer, information services
•13:00 Lunch

21. Today’s agenda – post-lunch…
•13:45 Afternoon keynotes:
• Giving students a voice, Conrad Taylor, e-learning manager, quality, City of
Wolverhampton College
• Insights and impact: Derby's digital developments, John Hill, TEL
manager, University of Derby
• 14:30 Choice of 2 of the three 20 minute surgeries:
• Getting started with running staff and student insights surveys – Helen
and Mark
• Approaches to engaging staff and students and partnerships – Sarah
and Clare
• What’s next for Jisc digital experience insights? Ruth and Darren

22. Today’s agenda - final sessions…
15:30 Pechakucha session:
•Using digital experience insights at Aberystwyth University -
reflections after a year, Kate Wright, e-learning group manager and
Anna Udalowska, e-learning support officer
•Digital experience insights at the University of Leeds, Dr Bronwen
Swinnerton, research fellow in digital learning, school of education
•Ipads in medical education at University of Warwick, Cath Fenn,
senior learning technology
•16:00 plenary and close

23. We would like your feedback!
#digitalstudent
https://digitalinsights.jisc.ac.uk

24. Join us for the next community of practice event
on 13th June 2019
#digitalstudent
https://digitalinsights.jisc.ac.uk

25. Follow developments
• Report of 2018 insights findings: ji.sc/dig-exp-insights-survey-18
• At a glance: summary of 2018 insights findings: ji.sc/dig-exp-insights-summary-18
• Digital experience insights service site: https://digitalinsights.jisc.ac.uk
• Join the insights community of practice: jiscmail.ac.uk/jisc-digitalinsights-cop
• If you would like to enquire about how to purchase this optional service, or to be kept up to
date on progress, please register your interest by filling out our form:
https://ji.sc/register-digital-insights
• For Building digital capability sign up at: ji.sc/register-digital-capabilities
• Building digital capability service site: digitalcapability.jisc.ac.uk
Digital experience insights https://digitalinsights.jisc.ac.uk

26. Get in
touch…
Except where otherwise noted,
this work is licensed under CC-BY
Digital experience insights
Sarah Knight
Sarah.knight@jisc.ac.uk
Ruth Drysdale
Ruth.Drysdale@jisc.ac.uk
https://digitalinsights.jisc.ac.uk
#digitalstudent
Digital experience insights https://digitalinsights.jisc.ac.uk