La Trobe University's Jisc Student Digital Experience Tracker gathers data on students' digital experiences to improve resources and engagement. Key findings show high satisfaction with digital provision, although many students feel disconnected from their peers and lecturers in digital environments. Suggestions for improvement include enhancing facilities, providing support and training, and fostering a more communicative environment.

1. CRICOS PROVIDER 00115M
latrobe.edu.au
Jisc Student Digital Experience
Tracker 2018
La Trobe University

2. latrobe.edu.au
Jisc Student Digital Experience Tracker benefits
 Gather evidence from students about their digital experience, and track changes over time
 Engage students in thinking about their digital capabilities
 Target resources for improving digital provision
 Plan further research, data gathering and student engagement around digital issues
 Benchmark and compare local experience against national and international experience

3. latrobe.edu.au
2018 LTU Jisc Student Digital Experience Tracker
implementation
 Tracker implementation at La Trobe:
o 2017
 192 responses – from 1st year students in 6 subjects)
o 2018
 2440 Responses – from students across all year levels
 7% response rate
 1500 student responses to qualitative questions

4. latrobe.edu.au
2018 Jisc Tracker - LTU Students by campus
Campus
Number (%) of
Responses
% Total Student
Enrolments by
campus (2015 data)
Melbourne (Bundoora) 1434 (60.2%) 71%
Bendigo 441 (18.5%) 12%
Albury/Wodonga 70 (2.9%) 2%
Melbourne City (Collins
Street)
86 (3.6%) 2%
Shepparton 34 (1.4%) 1%
Mildura 57 (2.4%) .2%
Sydney 60 (2.5%) n/a
Online 202 (8.5%) n/a

5. latrobe.edu.au
Key findings
 High level of satisfaction high level of satisfaction with digital provision e.g. reliable wi-fi
 High use of personal devices e.g. laptops compared to institutional devices
 Frequency of course-related digital activities – high use of quizzes
 Two thirds of student rely on LMS and more than half would like it to be used more
 Two thirds of students feel digital technologies encourage more independent learning, but only 41%
feel connected with lecturers, and 40% feel connected to other students in digital environment
 One third of students turn to online information for help digital skills followed by fellow students,
friends, other uni support and lecturers
 Less then half of LTU studnets agree that that their course prepares them for the digital workplace
but two thirds agree that digital skills are important in their chosen career

6. latrobe.edu.au
Qualitative Feedback - Student suggestions for
improving the LTU digital experience by category
1. Improving facilities and access to the resources
2.Providing university support for the use of digital resources
3.Providing digital training for staff
4.Minimising technical issues
5.Providing an open communicative space where students could
seek help and have their concerns heard

7. latrobe.edu.au
Disseminating and using the Tracker data
 Explore ways of building positive attitudes towards developing digital
capacity for the future workplace
 Provision and quality of digital services to foster inclusion
 Build staff capacity
 Explore effective models of engagement in digital environments
 Increase support for developing relevant digital skills before students start
their courses
 Create more connected communities of learners/practice