Jisc webinar start up Jisc student digital experience tracker 2018

Student Digital Experience Tracker 2018
Sarah Knight,Tabetha Newman & Helen Beetham
14/12/2017

Overview of today’s webinar
»Introduction to theTracker (Sarah)
»TheTracker pilot 2018? (Helen)
»Practical steps for launching your surveys (Helen)
»Where to go for support & guidance-
http://bit.ly/trackerguide (Sarah)
»Questions? (Helen and Sarah)
27/06/2017

Introducing theTracker team
Jess Francis, Research manager,
Jisc
Ruth Drysdale, Senior co-design manager,
Jisc
Helen Beetham
Sarah Knight, Head of change:
student experience, Jisc
Tabetha Newman Mike Gulliver

Introducing yourselves…
»In the chat window, please introduce yourselves by name,
role, institution and why you are participating in the
Tracker…
27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

A brief history of theTracker

»Reviewed students’ expectations and experiences
of the digital curriculum, environment and services:
»in HE (2013-2014)
»among school leavers (2014)
»in FE (2014) and in the adult and skills sector (2015)
»among online learners (2016)
http://digitalstudent.jiscinvolve.org
The ‘digital student’ project

What universities and colleges wanted
Consultations with Jisc stakeholders found:
› interest in the ‘digital student’ studies
› appetite to find out more locally, engage
students in their own digital experience
› no existing instruments, surveys or quality
processes captured the digital experience
› organisations wanted something proven,
easy to administer, credible, and actionable.
Find out more: http://ji.sc/student-tracker

What the tracker is:
1. A tried and tested student survey, made up
of:
› Closed questions that can be benchmarked
› Open questions for local analysis
› Add or customise further questions
2. A student engagement process,
governed by our guidance
3. A Community of Practice around the
tracker process and findings

Extensively trialled and evaluated
» Initial questions based on ‘digital
student’ research and sector
consultations (2016)
» Closed pilot with 24 selected
institutions (2016)
» Open pilot with 85 self-selecting
institutions & 29k respondents
(2016-17)
» Current open pilot with 156
institutions & 12k respondents
already (2017-18) HE student questions in four areas:
available from bit.ly/trackerguide

Evaluation findings 2017
1. Survey instrument is robust
2. Providers value the process:
› Actionable evidence for change
› Benchmark against others; monitor progress
› Better informed decisions about digital services
› Support for student engagement
› Bring stakeholders together
3. Huge interest in our aggregated findings
› Reports available from
http://bit.ly/jisctracker17
http://bit.ly/tracker17brief

Reasons for using the tracker (2018 sign-ups)
From 2018 sign-up forms:

What’s your no.1 reason for using the tracker?
A. Gather evidence about the student digital experience
B. Show that we are engaging with students and responding to their
feedback
C. Evaluate ourselves against other institutions, or in relation to the
aims of a specific initiative
D. Enjoy the benefits of an international community of practice e.g.
shared data and analysis

Introducing 2018Tracker

New for 2018
»Refinements to student questions
»Review panels (UK) to support analysis and reporting
»Option to send out individualised links & link with other data
»More customisation options
»(Potentially) more benchmarking
groups
»Updated guidance, webinars, FAQs
jiscmail community etc
»tracker.support@jisc.org
18/10/17 #digitalstudent http://bit.ly/trackerguide

156 sign-ups (snapshot 12/12/17)

»Background research: what
organisational issues are
known to impact on the
student digital experience?
»Consultation process with
our CoP
»Ten high-value indicators
»Very positive response: most
organisational leads
provided data on all 10
New questions for organisational leads

»Teaching staff are in an intermediate position:
› Support (aspects of) the student digital experience
› Have their own experience to report
»Background research
suggested key issues for staff
are these…
»Mapped to the student questions
AND to the organisational
questions
Coming soon: questions for teaching staff

Students
Confirmation form
Teaching
staff tracker
Student
tracker

Students
Trackers used to triangulate
Organisational-level
strategies
Teaching staff

Practical steps for launching your surveys

Tracker 2017-18 Process
Open access
sign-up form
(closes end
April 2018)
You:
Personalised
email link to
the
confirmation
form (closes
endApril 2018)
We: Set your
permission to
enter new
TRACKER
account and
COPY from
tracker
master(s)
You: Log into
BOS (we email
new users so
they can
create an
account)
You: Copy,
customise,
launch
(Guidance plus
Dashboard
reminders
We: Close
trackers 31st
May
benchmarking
data available
early June

Get to know the BOS interface
Dashboard view
Master surveys to copy

Customising theVLE
question

Adding your own question items
Getting ready to distribute

Workflow in BOS
» Check for the tracker version(s) you ordered: copy them
» Name them with your institution’s name AND tracker version
› Example: University ofThames HETracker
» Customise page 6 (VLE name), page 9 (open page, examples
given), page 10 (thank you): delete red guidance notes
» Preview, print, proof read: test any customised questions
» Plan: which students, when, valid sample size (guidance available)
»Communicate and promote
» Launch when you are ready (no edits after launch!)
» Distribute link to your target students

Where to go for guidance and support

Guidance and support
» Extensive guidance available at http://bit.ly/trackerguide
» Email support (up to 3 day turnaround) at
tracker.support@jisc.ac.uk
» Group mailing list student-digitaltracker@jiscmail.ac.uk

Question time!

Get involved
»Sign up for 2018Tracker by
internationals by 30th April 18:
http://bit.ly/trackersignup18
»Join the tracker mailing list
http://jiscmail.ac.uk/jisc-
digitalstudent-tracker
»See project website:
http://ji.sc/student-tracker to
download new briefing
booklet and reports
»Guidance available from
http://bit.ly/trackerguide
»Follow our blog:
https://digitalstudent.jiscinvol
ve.org
»Follow #digitalstudent and
@jisc
»Email
tracker.support@jisc.ac.uk

Jisc webinar start up Jisc student digital experience tracker 2018

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