The document discusses a consultation on developing a Jisc Student Digital Experience Data Service. It summarizes: 1) Previous phases of consultation that involved speaking to over 1,000 students and staff to understand digital expectations and experiences. 2) The development of an alpha prototype for a data service to help institutions collect and analyze student feedback on digital technologies through standardized questions. 3) The goals of continued consultation to gather feedback on the prototype and its potential benefits like enabling benchmarking and sharing of best practices.

1. Student Digital Experience Data Service
consultation
London
04/11/15
#digitalstudent http://digitalstudent.jiscinvolve.org

2. http://digitalstudent.jiscinvolve.org
» Phase 1 study reviewed students’ expectations and experiences of the digital
environment at university and we spoke to 500 staff and students during our
consultation (2013 -2014)
» We conducted a review of practice in schools to identify likely incoming
expectations (2014)
» In phase 2 we focused on FE speaking to 220 learners and 300 staff from colleges
across the UK (2014 – 2015)
» Phase 3 Skills study, speaking to adult & community learners, work based
learners including apprentices and offender learners (2015)
» Prototyping a digital student data service to support providers & universities to
gather their learners experiences of technology (2015-)
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3. Enhancing the student digital experience
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» Updated online guide available
from:
» https://www.jisc.ac.uk/guides/e
nhancing-the-digital-student-
experience
» Over 100 snapshots of current
practice fromcolleges and
universities:
» http://digitalstudent.jiscinvolve.
org/wp/exemplars

4. Benchmarking the student digital experience
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Jisc, NUS andThe Student Engagement Partnership
bit.ly/digistudentexp

5. » Explore with our stakeholders and end users whether the alpha
prototype for a service to support the collection and analysis of
data on student expectations, experiences, attitudes and
satisfaction with digital technologies in their studies in UK higher
and further education is viable.
» The service would make it easier for universities and colleges to
collect and analyse student expectations and experience data
using well-designed and robust questions, and would enable
institutions to compare their data internally (for example by
faculty or campus) and with other aggregated, anonymised
institutional profiles.
Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 5
Aims for today

6. We want your views…
»Outline the vision and benefits of a possible Jisc Student
Digital Experience Data Service
»Show you the alpha prototype of the planned service to
gather feedback on its potential use by higher education
and further education and skills
»Offer opportunities to share best practice and guidance
on engaging students in surveys of this type, discussions
and activities relating to their digital student experience
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7. What we have learnt
»Digital Student data collection and analysis workshop
(April 2015)
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8. Concepts for the digital student data service
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9. For outcomes and workshop resources:
Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 9
http://digitalstudent.jiscinvolve.org/wp/data-service

10. What do we already know?
13/07/15
#digitalstudent http://digitalstudent.jiscinvolve.org

11. What’s already happening?
»External (national/international) surveys:
› NSS
› NSSE
› SB and LSS
› SPOCS and Ofsted LearnerView
› UCISA
› Coralesce ed-tech surveys
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12. What’s already happening?
»Internal evidence gathering:
› Surveys initiated by IT, Library, ed-tech team
› Qualitative techniques e.g focus groups
› Student reps: course/academic, user group, general
learner voice/student experience
› Informal, ad hoc feedback e.g. via social media
› System data analytics
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13. What’s already happening - leftfield
»Students doing it for themselves
»Social media: continuous improvement or quick fix?
»Post-digital
»Analytics does it all
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14. What you told us: current practice
» Everyone uses: NSS core set, internal surveys, student reps
» Most methods used by at least half: exceptions NSSE, UCISA
» Some organisations use almost all these methods
» Less than half use external surveys to ask about digital
» Most useful = wide range: student change agents, NSS/LSS
core set, qualitative approaches (x2)
» Fit for purpose = all rate 2/3 except for one 4
» Who leads = wide range: no-one; ICT/IT,TEL, NUS, L&T, other
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15. What you told us: drivers for change
»For around half the main driver was: Digital issues
becoming more significant to students' overall experience
»Others were various: focus on the student experience
and service enhancement
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16. What you have told us: how a Jisc data service could help
» Share best practice
› 'Provide a blueprint for how to do it well'
› 'Examples of well written questions'
› 'information bank... of what practice is occurring elsewhere'
› 'nationally and locally'
» Standardisation/benchmarking
› 'systematic approach'
› 'benchmarks for competitors, comparable size institutions'
» Coordinating a sector data service
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17. What are the real opportunities/wins?
1. Enhance current practice in survey design, delivery and
response
2. Robust, tested questions (core/optional)
3. Add detail to other national (more general) surveys
4. Comparability (longitudinal, sectoral, other)
5. Demonstrate digital impact – if it does do that
6. Joined up data - if it is joined up (by Jisc? By institutions
with help from Jisc?)
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18. Find out more…
10/06/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk
Digital Student #digitalstudent
Sarah Knight
Sarah.knight@jisc.ac.uk
Helen Beetham
helen.beetham@gmail.com
http://digitalstudent.jiscinvolve.org
Except where otherwise noted, this
work is licensed under CC-BY-NC-ND
18

19. Sharing best practice – how do we engage
students and close the loop?
13/07/15
#digitalstudent http://digitalstudent.jiscinvolve.org