A presentation at Connect More in Scotland, 4 June 2019. Speaker: Clare Killen, content curation manager, Jisc. It is anticipated that, within 20 years, 90% of jobs will require digital skills, so it’s important that universities and colleges are in a good position to prepare today’s students for tomorrow’s workplace. Understanding how students use technology and their attitudes towards its use in learning is a good place to start. As universities and colleges are investing large sums of money into their digital environment, how do we know if this investment is being realised by staff and students using the technology effectively? In this hands-on workshop, delegates will have the opportunity of using tools and resources to support them with gathering evidence of how staff and students are using technology.

1. Edinburgh – 4 June
How are your staff
and students using
digital?
Clare Killen, content curation
manager, Jisc

2. Overview of the session
• Background and context to digital experience insights
• Hands on activities – choose 2 of the following 10 min activities:
1. Digital experience insights staff and student surveys
2. Jisc NUS Roadmap for supporting students to improve their digital
experience and university
3. Enabling an excellent digital experience guidance for engaging
senior leaders and informing digital
• Feedback and close
https://digitalinsights.jisc.ac.uk

3. Digital experience insights provides
you with evidence of:
https://digitalinsights.jisc.ac.uk
1. Return on investment
2. Impact of the implementation of institutional digital
strategy
3. Identification of digital skills gap
4. Benchmarking
Which can feed into quality reviews:
1. TEF and NSS
2. Ofsted, Estyn, HMI, ETI

4. Digital experience insights https://digitalinsights.jisc.ac.uk
‘The overall impact of running the
insights service for our institution is
significant. The service has given us
a source of evidence which we have
used to build business cases, secure
investment and lead transformation -
safe in the knowledge that
transformation is being led by the
student voice and the student
expectation.’
Richard Aird, head of customer service,
information services, The University of Stirling
Our digital experience insights
surveys provide powerful data on
how your students and staff are using
the technology on offer

5. What is digital experience insights?
1. A tried and tested student survey (been
running past three years) and new teaching
and professional services staff survey, made
up of:
- Closed questions that can be benchmarked
- Open questions for local analysis
- Add or customise further questions
2. Provides a full student and staff engagement
process, governed by our guidance
3. A community of practice around the
insights process and findings (including
student representatives)
4. Compare student feedback with teaching
staff and professional services staff views and
organisational factors

6. Insights report 2018
• Our 2017-18 student survey collected data
from a total of 37,720 students
- 14,292 FE learners
- 23,428 HE students
• 36 FE colleges,4 sixth form colleges and 43
universities – approximately 16% of UK colleges and
30% of UK universities
• Report of 2018 insights findings: ji.sc/dig-exp-insights-
survey-18
• At a glance: summary of 2018 insights findings:
ji.sc/dig-exp-insights-summary-18
37,720 students surveyed
across 83 UK institutions
Digital experience insights https://digitalinsights.jisc.ac.uk

7. Staff insights 2018 pilot report
http://bit.ly/DEI-reports
• Four colleges and 11 universities across England,
Scotland and Wales piloted the surveys
• 376 college responses
• 1,545 university responses
• The survey contained 17 items (mini-survey) or 47 items
(full version)
• Core questions were benchmarkable
• Customisable questions
1,921 teachers surveyed
across 15 institutions as a pilot

8. Resources to support an excellent digital experience
• Jisc NUS roadmap for supporting
students to improve their digital
experience at university and college
•Exploring the student digital experience:
student, staff and organisational factors
•Enabling an excellent digital experience
guidance for engaging senior leaders
and informing digital (FE and HE
versions)
Available from http://bit.ly/insightsreports

9. Group activities
1. Using the digital experience insights surveys
• HE Student: bit.ly/digifest-he-student
• FE student: bit.ly/digifest-fe-student
• Teaching staff: bit.ly/digifest-teaching-staff
2. Using the Jisc NUS Roadmap for supporting students to improve their digital
experience at university and college
3. Using the enabling an excellent digital experience guidance for engaging senior
leaders and informing digital strategy
In your groups share your ideas on how you could use these resources in your own
college or university
Be prepared to feedback on the resource you found most useful9
You have the option of selecting 2 out of the 3 x 10 minute activities

10. Feedback and discussion
www.menti.com
Code 23 29 27
https://www.menti.com/hiypihvsxv
• Why did you find it useful?
• How would you see this working in your context?
Which activity did you find most useful?
https://digitalinsights.jisc.ac.uk

11. Follow developments
• Digital experience insights https://digitalinsights.jisc.ac.uk
• Sign up to run insights surveys:
https://digitalinsights.jisc.ac.uk/subscribe/find-out-more/
• Reports of 2018 insights findings: http://bit.ly/insightsreports
• Jisc NUS Roadmap for supporting students to improve their digital experience
and university: http://bit.ly/insightsreports
• Enabling an excellent digital experience guidance for engaging senior leaders
and informing digital: http://bit.ly/insightsreports
• Case studies on institutional use: http://bit.ly/insightscase
• Join the insights community of practice online community
https://digitalinsights.jisc.ac.uk/our-service/community-of-practice/
Digital experience insights https://digitalinsights.jisc.ac.uk

12. customerservices@jisc.ac.uk
jisc.ac.uk
Thank you
Clare Killen
Content curation manager, digital
futures
Clare.killen@jisc.ac.uk