This series of tutorials walks through how to get started in the ConnectSMART creator, troubleshooting common issues, and how to download and install maintenance release upgrades.
I have given the explanation simply in a way that any one can understand on how to approach to a computer and to obtain it's basic skills on using windows 7 platform.
In this latest installment, Tom Duff (@duffbert) and Christian Buckley (@buckleyplanet) return with another head-to-head battle of the Microsoft Office and Office 365 productivity hints and tips, delivered via webinar on August 28th, 2018 with audience members voting on each round. Follow us on Twitter for future webinars and sessions where we'll share more great tips!
Office 365 Productivity Tips - August AnarchyThomas Duff
In this latest installment, Tom Duff (@duffbert) and Christian Buckley (@buckleyplanet) return with another head-to-head battle of the Microsoft Office and Office 365 productivity hints and tips, delivered via webinar on August 28th, 2018 with audience members voting on each round. Follow us on Twitter for future webinars and sessions where we'll share more great tips!
This series of tutorials walks through how to get started in the ConnectSMART creator, troubleshooting common issues, and how to download and install maintenance release upgrades.
I have given the explanation simply in a way that any one can understand on how to approach to a computer and to obtain it's basic skills on using windows 7 platform.
In this latest installment, Tom Duff (@duffbert) and Christian Buckley (@buckleyplanet) return with another head-to-head battle of the Microsoft Office and Office 365 productivity hints and tips, delivered via webinar on August 28th, 2018 with audience members voting on each round. Follow us on Twitter for future webinars and sessions where we'll share more great tips!
Office 365 Productivity Tips - August AnarchyThomas Duff
In this latest installment, Tom Duff (@duffbert) and Christian Buckley (@buckleyplanet) return with another head-to-head battle of the Microsoft Office and Office 365 productivity hints and tips, delivered via webinar on August 28th, 2018 with audience members voting on each round. Follow us on Twitter for future webinars and sessions where we'll share more great tips!
Skippipe: skipping the watermark in digital contentGerard Fuguet
Words written on a physical or digital format, has an origin. The source can come from an individual or group of these who wants to transmit, document something to show it. The owners are free to impose their rules, like the protection of their works, generating a copyright or/and a watermark subject to a subordinate. It sometimes can create extra content; words, images or growing a file (if it’s a digital document). The processes that we focus on this white paper is to remove this extra content from a digital document, thus avoiding the obstacles that degrade it, which makes interpretation difficult.
We will demonstrate how to remove easily the student watermark from a Microsoft MOC (official courses) that uses Skillpipe as platform to read their digital courses. This situation motivated me to write it.
The intention is that owners of their works, takes consciousness protecting well their content but without disturbing it with possible distortions once protected.
Java is a programming language expressly designed for use in the distributed environment of the Internet. It was designed to have the "look and feel" of the C++ language, but it is simpler to use than C++ and enforces an object-oriented programming model.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
1. Answer: False
Review Questions Circle True or False.
Please read La b 1 2 . 2 important Navigation Notes
these
About the Online Instructor’s Manual: The Online Instructor’s Manual is an electronically enhanced version of the printed Instructor’s
Manual. Using Adobe Acrobat Reader, you can easily browse the Online Instructor’s Manual to find material that will help you prepare for
class at a moment’s notice. A predefined list of bookmarks allows you to quickly link to chapter overviews, chapter outlines, technical notes,
lecture notes, additional assignments, solutions, and more.
Navigating the Online Instructor’s Manual: The easiest way to navigate through the pages of the Online Instructor’s Manual is by using the
bookmark list prepared by Course Technology. To use the bookmark list:
1. First, take a moment to expand the overview area so that the bookmark list is fully visible. To do so, drag the Window Splitter control
(see Fig. 1) to the right. This setting will be retained until you close the document.
2. Use the scrollbar to the right of the Overview Area to view the bookmarks for each chapter. Click on a bookmark to go to the topic
indicated.
3. To expand the document page to the full width of the Acrobat Reader for easier reading, click on the Page Only button on the toolbar
(see Fig. 2).
4. To return to the bookmark list from Page Only view, click the Bookmarks and Page button on the toolbar (see Fig. 2).
5. If you would like to return to your previous location in the document, use the Go Back button on the toolbar (see Fig. 2). The Go
Forward button will return you from this previous location.
Adobe Acrobat is a Trademark of the Adobe Corporation. Please read the licensing agreement for this and all software you use. For more information on the Adobe Acrobat Reader software, visit their web site:
http://www.adobe.com
2. Printing the Online Instructor’s Manual: You have the option of printing out either the entire Online Instructor’s Manual or just the pages you
find particularly useful. To print pages from the Online Instructor’s Manual:
1.Choose Print from the File menu.
2.Choose the range of pages you would like to print, if necessary.
3.Click OK or follow the steps as you normally would to print a document
Enhancing the Online Instructor’s Manual: The Instructor’s Notes in the Online Instructor’s Manuals merely offer suggestions for teaching the
material covered in the texts. You will undoubtedly have your own style of teaching. The Faculty Online Companion for your text can be found
by following the Teaching Resources link on the Course Technology Homepage (http://www.course.com/).
You also have the option of bringing text from the online manuals into your own documents for editing. To copy text from the Online
Instructor’s Manual into another document:
1.Click the Text Selection tool on the toolbar (see Fig. 3). Your pointer will become an I-bar.
2.Click and drag the pointer to highlight the text that you would like to copy.
3.Choose Copy from the Edit menu to copy the selected text to the clipboard.
4.Open a document in another application, such as Microsoft Word.
Text Selection Tool
Fig.3.
5.Choose Paste from the Edit menu of that application to insert the text from the Online Instructor’s Manual.
3. Adobe Acrobat is a Trademark of the Adobe Corporation. Please read the licensing agreement for this and all software you use. For more information on the Adobe Acrobat Reader software, visit their web site:
http://www.adobe.com
6. Answers and Solutions to Review Questions
La b 1 . 1
Activity
Attaching your lab workstation’s devices
1. Results will vary depending upon the hardware attached to the demonstration workstation.
Review Questions
1.True / False. A monitor requires one cord and one cable to function properly.
Answer: True
2.True / False. Most keyboards have their own power source.
Answer: False
3.True / False. The mouse and keyboard connections are interchangeable.
Answer: False
4.How many cables and cords are connected to the system unit and which devices are they connected to?
These answers may vary but should include the following: Power cord, mouse cable, keyboard cable and
Answer: monitor cable.
5.You are employed as a Desktop PC support technician at the PC Store. Matt, one of your customers, has
called you with a problem. He explains that he just finished moving his PC and reconnecting all of the
cables but now he is getting error messages and both the keyboard and mouse won’t work. What is the
most likely cause of Matt’s problem?
Answer: Matt has probably reversed the keyboard and mouse cords.
6.Another customer, Judy, has also just finished moving her PC but now the monitor picture won’t show a
picture. She explains that the power light for the monitor is turned-on and that the system unit power
light is also on. Which cables would you ask Judy to check first?
Answer: Ask Judy to verify that the monitor cable is plugged into both the back of the monitor and the
back of the system unit.
7.Describe how to clean a mouse.
Answer:
1.Turn the mouse upside down
2.Locate and remove the cover of the mouse ball
3.Remove the mouse ball
4.Inside the housing of the mouse ball you will find several rollers. The cleaning of a mouse refers to
clearing these rollers of debris.
5.After clearing any debris that might be located on the rollers replace the mouse ball and cover.
7. La b 1 . 2
Activity
Understanding a DOS system disk
3. The workstation should now boot from the floppy disk in drive A.
7.The workstation should now attempt to boot from the unformatted floppy disk and return an error
message.
Review Questions
Circle True or False.
1.True / False. When booting an MS-DOS computer you must always have a System Disk in drive A.
Answer: False.
2.True / False. Before powering-off a DOS system you should first execute the SHUTDOWN DOS
command. Answer: False.
3.True / False. Only Black diskettes can be used as System Diskettes.
Answer: False.
4.True / False. The Edit program can be used to create DOS System Diskettes.
Answer: False.
5.Describe the most obvious difference between a DOS System Disk and other formatted diskettes.
Answer: A DOS System Disk is bootable.
6.You are working as a PC desktop support technician at the Fun Job corporation. Kyle, one of your
customers, just rebooted his PC after copying some files from a diskette to his hard drive. Kyle says
that he is receiving the error message Non-system disk or disk error and it just keeps repeating that
error no matter what he does. Describe what the problem is and how Kyle should go about resolving
the problem.
Answer: Kyle has most likely left the diskette he was copying files from in his A drive, and it is not a
System Disk. To resolve the problem Kyle should remove the floppy disk from his A drive and reboot his
computer.
La b 1 . 3
Review Questions
Circle True or False
1.True / False. You can use either Windows or DOS to create a directory.
Answer: True
2.True/ False. To create a directory in Windows 3.x you can use the Notepad program.
Answer: False
3.True/ False. Notepad is equivalent of the DOS command MD.
Answer: False
8. 4.Where is the Notepad icon found by default in Windows 3.1?
Answer: In the Accessories group
5.Rick is trying to locate an important document that he misplaced on his C drive. He wants to
use File Manager to locate the document but can’t remember how to start it. List the
instructions you would give Rick to help him start File Manager.
Answer:
Double-click on the Main group
Double-click on File Manager
6.Tom, has written a quick letter in Notepad. He now wants to save the letter to his C drive.
Describe how Tom should go about saving his letter from within Notepad.
Answer: Click on File then Save As and type in a File name and click the save button.
Lab 1.4
Review Questions
Circle True or False
1. True / False. The Notepad program in Windows 95 can be found in the Accessories group
through the start button.
Answer: True
2. True / False. Notepad can be used to write short
text files. Answer: True
3. True / False. Using Notepad you can only create and manipulate one text document at
a time. Answer: True
4. Where can the Accessories group be found in the Windows 95
environment? Answer: Click on the Start button and point to
Programs.
5. The Windows Explorer is a replacement for the Windows 3.x File Manager utility.
6. You are employed at the Happy Day Corporation. Bill, the manager of your department has a
new laptop with Windows 95. He is new to the Windows 95 environment and is trying to
shutdown his computer. List the instructions you would give Bill to properly shutdown his
Windows 95 laptop.
Answer: Bill needs to click on Start and Shutdown.
7. Two days later you are chatting with Bill and he asks you where to find File Manager on his
laptop. Write your answer to Bill’s question below.
Answer: There are two correct answers to this question. One is to direct Bill to use the Windows
Explorer as a replacement for File Manager. The other possibility is to use File Manger via the
winfile command.
Lab 2.1
Review Questions
Circle True or False
1. True / False. A System Configuration Worksheet is used to record your operating system’s
configuration.
9. Answer: False
2.True / False. The system time and date are always configured through the CMOS SETUP program.
Answer: True
3.True / False. Always record your CMOS settings before making changes.
Answer: True
4.Describe some of the dangers of flashing a BIOS.
Answer: The process of FLASHING a computer’s CMOS is somewhat dangerous for the computer. If the
CMOS is flashed with the incorrect BIOS update or is interrupted during the flash, the data on the
EEPROM chip could become left missing or corrupt and render the system BIOS useless. For this reason
there is not a lab exercise allowing you to FLASH a workstation’s BIOS.
5.You are employed at the Yesterday company as a desktop PC support technician. Karl, a coworker, is
adding a hard drive to a computer. Karl has verified that the hard drive is properly connected and
powered by the computer still won’t recognize the drive. What recommendations can you give Karl?
Answer: Karl should Enter into the computer’s SETUP program and configure the hard drive parameters
there.
6.You just finished installing 32 megabytes of RAM into Umair’s computer for him. You now want to
verify that Umair’s computer is recognizing all 32 megabytes of RAM. Describe below how you could
verify the memory configuration on Umair’s computer.
Answer: Enter the SETUP program of Umair’s computer and verify that the CMOS recognizes all 32
megabytes of memory. Then save the changes and restart the computer.
Lab 2.2
Review Questions
Circle True or False
1. True / False. The Device Manager utility can be used to view all of the DMA channels and the devices
currently configured to use them.
Answer: True
2. True / False. Device Manager is located in the Control Panel, Add New Hardware icon.
Answer: False
3. True / False. IRQ stand for Internal Response Question.
Answer: False
4. True / False. DMA stands for Direct Memory Access
Answer: True
5. You are employed as a hardware technician at Crunchy Com Corporation. One of your coworkers,
Todd, just finished installing a modem into a customer’s computer. Unfortunately the modem doesn’t
seem to be functioning properly. Todd believes there is a resources conflict between the modem and
another device. Todd is asking you for help because he is new to the Windows 95 environment. Write
the steps you would take to help Todd discover a resource conflict.
Answer: Todd should open Device Manager and check the properties of the Modem.
6. Referring to your list of IRQs, What device is IRQ 15 normally reserved for?
Answer: When present the Secondary IDE controller reserves IRQ 15.
10. Lab 2.3
Review Questions
Circle True or False
1.True / False. Only two device at a time can use an I/O address.
Answer: False
2.True / False. I/O stand for Input / Output
Answer: False
3.True / False. An I/O address is a physical location on the hard drive where the CPU will store
data.
Answer: False
4.True / False. Most all hardware devices need at least six I/O addresses to function properly.
Answer: False
5.Describe the steps you would take to determine which hardware device or devices are
conflicting with a particular component.
Answer: Open Device Manager. View the properties of that particular component and click on the
resources tab. Examine the list of conflicting devices.
6.You have recently installed a new Network Interface card. You believe that its I/O address is
conflicting with your sound card. Describe two ways you could quickly resolve this conflict
without removing either component.
Answer: Reassign or disable the resources of the Network Interface card. Reassign or disable the
resource of the sound card.
Lab 2.4
Activity
Observing the boot process
9. Removing a SIMM from a Pentium computer will have varied results, but it will most often fail to boot
properly. Removing a SIMM from a 486 computer will simply require that the memory be reconfigured.
17. The first time a workstation is powered-on with incorrect cabling it will return an error message.
22. The first time a workstation is powered-on without the hard drive cables properly attached it will return
an error message.
29. The first time a workstation is powered-on without the floppy drive cables properly attached it will
return an error message.
37. The first time a workstation is powered-on without the keyboard properly attached it will return an error
message.
11. Review Questions
Circle True or False
1. True / False. A PC can function properly without any memory installed.
Answer: False
2. True / False. Hard drive data cables are reversible.
Answer: False
3. True / False. Floppy drive data cables are not reversible.
Answer: False
4. True / False. If a PC is started without a keyboard attached you will receive an error message
during the POST.
Answer: True
5. What one component from the previous activity will completely halt all system activities?
Answer: Memory
6. You just finished moving a PC from one building to another. You have not changed any of the
PC’s hardware configurations but now when you start the system it gives you a
keyboard/mouse error. If the keyboard and mouse are plugged in what could be the problem?
Answer: The keyboard and mouse cables are probably plugged in reversed.
Lab 3.1
Activity
Viewing the Instructor’s display
1. Answer will vary but could include differences in processor size, memory type, and expansion slot
technologies.
Review Questions
Circle True or False
1. True / False. The mouse and keyboard ports are always located immediately next to the CPU
socket.
Answer: False
2. True / False. Systemboards require two power connectors from the power supply.
Answer: True
3. True / False. Different systemboards can use different types of memory.
Answer: True
4. True / False. ISA slots are shorter in length than PCI slots.
Answer: False
5. True / False. Most CPUs are bolted to the systemboard to eliminate a chance of it slipping off
and causing the entire PC to crash.
Answer: False
12. 6. You are employed at Cold Sweet Ice Company as a helpdesk technician. Jamie, one of your
favorite customers wants to install more memory into her PC but doesn’t know how to attach it
to the systemboard. Describe below the steps Jamie will need to follow in order to locate the
memory slots.
Answer: Jamie will first need to unplug her system unit and remove the case. Next she should
look for memory on her systemboard that looks similar to the memory she has. Last, after she
locates the memory on her systemboard she will see several empty slots next to it this is
where she should install her memory.
Lab 3.2
Review Questions
Circle True or False
1. True / False. All CPU’s are the same size.
Answer: False
2. True / False. CPU voltage varies depending on the generation and brand name.
Answer: True
3. True / False. Chip pullers are used to remove the heatsink for the top of the CPU.
Answer: False
4. True / False. ZIF sockets are used to connect the memory to the systemboard.
Answer: False
5. Which is faster the 8088 processor or the 486 processor?
Answer: The 486 processor
6. Your are currently employed as a PC support technician at the Heavenly Palace factory. Your
Supervisor wants to upgrade his 486 computer to a Pentium 166. He has asked you to tell him
the parts that he will need to purchase for this upgrade. List below the minimum parts your
supervisor will need to purchase in order to complete this upgrade.
Answer: Your supervisor will need to purchase a new systemboard, verify that he has the
correct amount of RAM and purchase a new CPU.
7. You are at your local computer store and are considering upgrading your home PC to a
Pentium Pro. Will you be able to use the CPU cooling fan from your 486 at home on the
Pentium Pro Chip?
Answer: You will need to purchase a new cooling fan, designed specifically for the Pentium Pro
or socket 8 processor.
Lab 3.3
Review Questions
Circle True or False.
1.True / False. ISA is always faster than
PCI. Answer: False
2.True / False. Microchannel is a 64-bit bus.
13. Answer: False
3.True / False. Microchannel and EISA can use the same expansion
slot. Answer: False
4.True / False. An ISA expansion card can be either 8-bit or
16-bit. Answer: True
5.John wants to add a sound card to his 386. Before purchasing the sound card he is
going to look at his systemboard to find out what type he should purchase. Describe to John
how to tell if he has an 8-bit or a 16-bit ISA on his systemboard.
Answer: If the ISA slot is placed end-to-end with another ISA slot then the systemboard support 16-bit
ISA. Otherwise the ISA slot will alone on the systemboard which will tell John that his systemboard only
supports 8-bit ISA expansion cards.
6.What is one advantage of using PCI over
ISA? Answer: PCI is faster
Lab 4.1
Review Questions
Circle True or False
1.True / False. When installing a floppy drive it is necessary to enter the CMOS setup program.
Answer: True
2.True / False. All Floppy drives need three cables, two data cables and one power connector.
Answer: False
3.True / False. The boot sequence can be affected when a floppy drive is added or remove from a PC.
Answer: True
4.True / False. You can use the Add New Hardware icon in Control Panel to allow Windows to
automatically detect new hardware.
Answer: True
5.What must you do after physically installing a floppy drive?
Answer: Plug-in the cables, reconfigure the CMOS setup program, and install a floppy disk driver device
driver.
6.Stacey just installed a floppy drive into her PC, but the floppy drive icon does not show up when she
boots into Windows. Assuming that she installed the drive correctly, what would you recommend
Stacey do to make Windows recognize her new floppy drive?
Answer: Stacey should use the Add New Hardware icon in Control Panel to allow Windows to detect the
Floppy drive.
Lab 4.2
Review Questions
Circle True or False
1. True / False. PC’s always boot to drive B: first.
14. 2.True / False. Your A drive is always a hard drive.
Answer: False
3.True / False. A PC can only have two floppies drives.
Answer: False
4.True / False. A 3.5 floppy disk holds more data than a 5.25 floppy disk.
Answer: True
5.Alice who uses Windows 95, wants to know how to format a 3.5-inch floppy disk. Describe the steps
below.
Answer: Double-click on My Computer
Right-click on the floppy drive icon
Select Format from the menu
Click the Start button
6.Dave has recently removed one of his floppy drives from his PC. He now receives an error message every
time he reboots his computer. What would you recommend Dave does in order to eliminate this error
message?
Answer: Dave should reconfigure his setup program so that it does not expect a floppy drive to be present.
La b 5 . 1
Review Questions
Circle True or False.
1. True / False. When a partition's size is changed using the FDISK utility the data contained on the
partition is lost.
Answer: True
2. True / False. The FDISK utility is used to partition and format hard drives.
Answer: False
3. True / False. The FDISK utility refers to hard drive capacity in bytes.
Answer: False
4. True / False. Extended partitions are always placed with logical drives.
Answer: False
5. List three functions of the FDISK utility. Answer: Create partitions, delete partitions
and view partition configuration information.
6. What will happen if an active partition is not set?
Answer: The PC will not boot properly.
7. You are the desktop PC support technician for the Good Job Corporation. John, one of your
customers, suspects that his hard drive is not partitioned to use its full capacity. Describe how you
would use the FDISK utility to show your customer his current hard drive configuration. Answer:
Enter the FDISK utility and use the view partition information option to show John his hard drive’s
configuration.
8. Describe the relationship between a logical drive and an extended partition.
15. Answer: Under normal circumstances there will only be one extended partition per a physical drive, but
each extended partition can contain several logical drives.
Lab 5.2
Review Questions
1.True/False. Using the SCANDISK utility will delete all files less than 512 KB in size.
Answer: False
2.True/False. The DEFRAG utility places file cluster in consecutive order.
Answer: True
3.True/False. The SCANDISK utility should only be ran once every 3 months.
Answer: False
4.True / False Newly created partition always need to be formatted before an operating system can be
installed.
Answer: True
5.Describe the functionality of the DEFRAG utility. Answer: The DEFRAG
utility is used to place file clusters in consecutive order.
6.You are currently employed as a PC desktop support technician at the Our World Corporation. One of your
customer, Jamie, computer is running slower than it use to last month. List two things that might help
improve the performance of Jamie’s computer.
Answer: You could use the SCANDISK and DEFRAG utilities to check for errors and reorganize her hard
drive.
7.John is currently running DEFRAG and it is taking a really long time. John has called you to ask what the
DEFRAG program is doing and wants to know why it is taking so long. Note that over the last year
John has never ran the DEFRAG utility. Describe to John what the DEFRAG utility is doing and
explain why is taking so long.
Answer: The DEFRAG utility is placing each of John’s file clusters stored on his hard drive in consecutive
order. Because John has not defragmented his hard drive in more than a year, it is likely that his hard drive is
severely fragmented and will take quite a while to complete the defragmentation process.
Lab 5.3
Review Questions
1.True/False. Using the REN command you can rename a directory.
Answer: False
2.True/False. When you receive the error message Invalid or missing command.com it means that the
entire operating system is corrupt and must be reinstalled.
Answer: False
3.What does CD stand for?
Answer: Change Directory
4.What is the ATTRIB command used for? Answer:
Viewing and modifying the attributes of files
16. 5.Name one required DOS system file. Answers could
include but are not limited to the following:
COMMAND.COM
MSDOS.SYS
IO.SYS
6.Patrick, one of your customers, is trying to find a file on his computer, which is located in the MyData
directory. What command would you suggest that Patrick use to view the contents of the MyData
directory?
Answer: Patrick should use the DIR command to view the contents of the MyData directory.
7.List the five DOS system files that are used during startup.
Answer:
COMMAND.COM
MSDOS.SYS
IO.SYS
8.John is attempting to rename his c:Mydata directory to c:stuff. But his computer won’t let him. Describe
the steps that John needs to take in order to rename the c:Mdata directory to c:stuff. Answer: John
should use the following command: MOVE C:MYDATA C:STUFF
Lab 5.4
Review Questions
1.True/False Drivers for external drives are always sold separately.
Answer: False
2.True / False External drives are always attached via a parallel port.
Answer: False
3.True / False DOS will always automatically detect an external drive.
Answer: False
4.Name two types of external drives Answers could include
but are not limited to the following:
Jazz drive Zip drive
5.List several reasons you would use an external removable drive.
Answer: External drives are commonly used because they are convenient, have an unlimited storage
capacity, and are portable.
6.You are employed at the COMP Computer Outlet as a service technician. Bobby, one of your favorite
customers, has just bought a new Zip drive and is trying to configure it. He explains to you that he is
using DOS 6.22 and has attached his Zip drive to the proper port but DOS will still not detect his Zip
drive. List the first three questions you would ask Bobby to help discover the problem.
Answers can include but are not limited to the following:
Did you install the drivers?
Is the Zip drive powered on?
Is the port that the drive is attached to correctly configured and enabled?
17. Lab 6.1
Review Questions
Circle True or False
1.True/False. You can identify the location of pin one on a power connector by the red wire.
Answer: False
2.True/False. The BIOS must be modified when the hard drive configuration has been changed.
Answer: True
3.True/False. You should always unplug the hard drive cables while the PC is powered-on.
Answer: False
4.True / False. Hard drives are not ESD sensitive.
Answer: False
5.Are all IDE hard drive controllers integrated on the systemboard?
Answer: No, not all IDE hard drive controllers are integrated on the systemboard. Often, 386 and some
486 computers had their IDE controllers added through the use of an ISA or EISA expansion slot.
6.Donna wants to install a hard drive in her PC but she doesn’t know if she needs to buy a hard drive
controller. On the lines below describe to Donna how to check and see if she will need to purchase a
new hard drive controller for her computer.
Answer: Ask Donna to open her case and look to see if there are any IDE or SCSI cables. If there isn’t
then most likely Donna will need to purchase a hard drive controller.
Lab 6.2
Review Questions
Circle True or False
1. True / False. When you are using cable-select, the hard drive connected closest to the systemboard
becomes Master.
Answer: True
2. True / False. You can add up to three devices to an IDE channel.
Answer: False
3. True / False. When two hard drives are present the Master drive is the D drive.
Answer: False
4. How can you easily identify a Cable Select data cable? Answer:
A cable select cable will have a notch or hole punched out.
5. What are the three standard jumper options available with an IDE hard drive?
Answer: Master, Slave and Cable Select
6. How many devices can be attached to an IDE cable?
Answer: Two
18. Lab 7.1
Review Questions
Circle True or False
1.True / False COM port settings are always modified using the CMOS setup program.
Answer: False
2.True / False A COM port won’t work properly when it is sharing an IRQ with another COM port.
Answer: False
3.True / False COM 4 always uses IRQ 7
Answer: False
4.True / False COM 2 defaults to IRQ 3
Answer: True
5.True / False COM stands for Communication Office Module.
Answer: False
6.True / False A jumperless expansion card is an expansion card without any jumpers.
Answer: True
7. Describe how an IRQ conflict occurs.
Answer: Two devices attempt to use the same IRQ.
Lab 7.2
Review Questions
Circle True or False
1. True / False L1 cache and L2 cache are both housed within the CPU.
Answer: False
PC’s
2. True / False The Nuts & Bolts software always uses a diagnostic card to test a
Answer: False components.
drive to locate a
3. True / False The hard drive seek time is the amount of time it takes your hard
particular data cluster.
Answer: True
is hardware or software
4. Describe how you could use the Nuts & Bolts software to identify if a problem
determine if all of a
related?
Answer: You could use the diagnostic capabilities of the Nuts & Bolts software to
PC’s components are functioning properly.
19. La b 7 . 3
Review Questions
1. True / False You should always verify that your sound card is functioning properly before
troubleshooting a hard drive problem.
Answer: False
2. True / False While you are troubleshooting a problem, it is best to only make one change at a time.
Answer: True
3. List three of the six troubleshooting steps below.
Correct answers include any combination of the following six steps.
1.Let the customer explain the problem.
2.Search for answers.
3.Develop a hypothesis.
4.Test you theory.
5.Resolve the problem and explain your changes to the customer
6.Complete proper documentation.
4. Describe how a floppy drive will behave if it is not plugged-in correctly.
Answer: The first time a PC is powered-on with the floppy drive incorrectly plugged-in the CMOS will
return an error message.
La b 7 . 4
Review Questions
1.True / False Always ask the customer to leave when you are going to troubleshoot a PC.
Answer: False
2.True / False Asking the customer question can almost always help you resolve the issue faster.
Answer: True
3.True / False If a problem is detected during POST the BIOS will normally return an error message.
Answer: True
4.True / False Describe the symptoms of an unplugged hard drive.
Answer: When the PC is powered-on for the first time with a hard drive unplugged the CMOS will signal you
with an error message.
La b 8 . 1
Review Questions
Circle True or False.
1.True / False. Device Manager can be found by clicking in the Control Panel, and Network Icon.
Answer: False
A red “X” in Device Manager means that the device is disabled.
2.True / False
Answer: True
All serial ports can be configured using the BIOS setup program.
3.True / False
20. Answer: False
4.True / False Serial port can only conflict with modems.
Answer: False
5.What IRQ does COM 4 normally use?
Answer: IRQ 3
6.Describe how to view the IRQ of a device using Device Manager.
Answer: Double-click on the device then click on Resources tab.
7.List two ways of resolving a serial conflict. Answer:
Disable the device or reassign its resources
8.You are the desktop PC support technician for the Good Job Corporation. Janet, one of your customers,
suspects that she has a resource conflict between her newly installed modem and one of her serial ports on
her laptop. Describe how you could use Device Manager to confirm or deny her suspicions.
Answer: Open Device Manager and check the resource setting for both her modem and each of her serial
ports.
9.Steve, one of your customers, has just installed an I/O card into his PC because he needed more than 2
COM ports. He is now receiving an error message every time he starts his system. Steve has asked you
to troubleshoot. Describe the steps you would take to resolve Steve’s conflict.
Answer: Check the resource settings of the newly installed I/O card.
Check the resources settings of his original serial ports Make
resource adjustments accordingly.
Lab 8.2
Review Questions
Circle True or False.
1.True / False. Parallel ports are assigned their LPT number by the BIOS.
Answer: True
2.True / False Parallel ports do not need an IRQ.
Answer: False
3.True / False You can only have one parallel port per a computer.
Answer: False
4. True / False Serial ports commonly conflict with parallel.
Answer: False
5. Briefly describe how parallel ports are assigned LPT numbers.
Answer: The system BIOS assigns LPT numbers by locating the LPT port with the highest I/O address and
assigning it LPT 1.
6. List two ways a parallel port conflict can be resolved.
of the conflicting devices
Answer: Two ways a parallel port conflict can be resolved are by disabling one
or by reassigning the resources of one of the conflicting devices.
21. 7. You are working on a PC that has the parallel port built-in to the systemboard. You are about to install
a new sound card, which will use IRQ 7. Describe the steps you will need to take to avoid an IRQ
conflict with the sound card.
Answer: You will need to enter the CMOS setup program and either disable or reassign the resource
settings for LPT1.
8. You are working on a PC that has the parallel port built into the systemboard. You are about to install a
new sound card that will use IRQ 7. Describe the steps you will need to take to avoid an IRQ conflict
with the sound card.
Answer: To avoid an IRQ conflict with the parallel port, change the sound card to IRQ 5 or any other
available IRQ.
Lab 8.3
Review Questions
Circle True or False.
1.True / False SCSI is faster than IDE.
Answer: True
2.True / False To install a SCSI host adapter you will require one available IRQ
Answer: True
3.True / False All SCSI hard drives have a built-in BIOS.
Answer: False
4.True / False You can modify the SCSI BIOS through the system BIOS.
Answer: False
5.When a PC is configured to use both SCSI and IDE which drive must be the C drive and why? Answer:
The IDE drive must be configured as drive C because it will be initialized by the system BIOS before the
SCSI drive will be initialized by the SCSI BIOS.
6.You are working employed as a desktop PC support technician at the Black Moon company. Carol, one of
your customers, has asked that you install a SCSI hard and SCSI host adapter into her computer. Describe
the step necessary to complete the job Carol has asked you to do.
Answer: Install the SCSI host adapter
Install the host adapter drivers
Install the SCSI hard drive
Configure the SCSI ID
Test the installation
Lab 8.4
Review Questions
Circle True or False.
1. True / False A SCSI conflict occurs when a SCSI device is not plugged into the SCSI cable.
Answer: False
22. 2.True / False A SCSI conflict occurs when two or more SCSI drives are set to Master.
Answer: False
3.True / False All SCSI standards require some sort of termination.
Answer: True
4.True / False SCAM stands for SCSI Configuration Automatically.
Answer: True
5.How is SCAM helpful? Answer: SCAM is helpful by automatically configuring each
SCSI devices SCSI ID.
6.You are working employed as a desktop PC support technician at the Black Moon company. Bob, one of
your customers, wants you to write him directions for installing and configuring a SCSI hard drive.
Write the instructions you would give to Bob below.
Answer: Answers will vary but should include setting the jumpers on the SCSI device, setting the SCSI ID
and testing the installation.
La b 9 . 1
Activity
Recording the different characteristics of RAM
1. SRAM – SRAM or static RAM are RAM chips that retain information without the need for refreshing
as long as the power is on. They are more expensive than traditional RAM.
2. DRAM – DRAM or dynamic RAM is the most commonly used type of system memory with access
speeds ranging from 70 to 50 nanoseconds, requiring refreshing every few milliseconds.
3. DIMMS – DIMMS or dual in-line memory modules is a miniature circuit board that has a 64-bit path,
unlike SIMMs, which have a 32-bit path.
4. Parity RAM – Parity RAM is 9-bit memory in which the 9th bit is used for error checking. Older DOS
PCs almost always use parity chips.
5. Nonparity RAM – Nonparity RAM is slightly less expensive, 8-bit memory without error checking,
used on Macs and recently in DOS PCs.
6. EDO RAM – EDO RAM or extended data output memory is a type of RAM that may be 10-20% faster
than conventional RAM because it eliminates the delay before it issues the next memory address.
7. FPM RAM – FPM RAM or fast page mode RAM is an earlier memory mode used before the
introduction of EDO memory.
8. Flash memory - Flash memory is a type of RAM that can electronically hold memory even when the
power is off.
9. SDRAM – SDRAM or synchronous DRAM is an expensive memory that can operate at various speeds
depending on the bus speed whereas SIMMs only operate at a single speed.
10. COAST – COAST or cache on a stick is a type of cache memory that consist of chips on a module
available for pipelined burst synchronous SRAM.
23. Review Questions
Circle True or False.
1.True / False. When installing memory into a PC it must always be installed in pairs.
Answer: False
2.True / False Conventional memory includes the first 128K of RAM.
Answer: False
3.True / False EDO stands for Extended Data Output.
Answer: True
4.True / False EDO RAM is faster than FPM RAM.
Answer: True
5.True / False FLASH memory is commonly used as cache for desktop PC’s.
Answer: False
6.If the following line was added to your CONFIG.SYS file what would it tell your computer to do?
DEVICE=C:DOSHIMEM.SYS
Answer: This would tell your PC to execute the file HIMEM.SYS located in the C:DOS directory.
7.What will the following command tell your PC to do?
EDIT AUTOEXEC.BAT
Answer: This would tell your PC to run the EDIT program and open the AUTOEXEC.BAT file.
Lab 9.2
Review Questions
Circle True or False.
1.True / False TSR stands for Terminate Safety Return.
Answer: False
2.True / False TSR’s are programs that stay in memory even when they are not being used.
Answer: True
3.True / False TSR can only be loaded into memory through the CONFIG.SYS.
Answer: False
4.True / False The MEM command can be used to view the amount of hard drive space available.
Answer: False
5.True / False The HIMEM.SYS file is used to test conventional memory.
Answer: False
6.Which icon in Control Panel is used to modify the Window 3.x memory settings?
Answer: EMM386
7.Describe how to repair a corrupt swap file in the Windows 3.x environment.
Answer: Delete and recreate the swap file.
24. La b 9 . 3
Review Questions
Circle True or False.
1.True / False Windows 95 has the ability to manage it own swap file
Answer: True
2.True / False It is always recommended that you disable your virtual memory because it isn’t needed on
new computers.
Answer: False
3.True / False Changing the virtual memory setting in Windows 95 has the same effect as changing the
swap file size in Windows 3 .x.
Answer: True
4.True / False In Windows 95 each program has its own swap file
Answer: False
5.How many swap files can Windows 95 use at the same time?
Answer: One
6.You are working employed as a desktop PC support technician at the Sweet town Hot water company.
Billy, one of your customers, has asked that you show him how to disable his swap file setting on his
laptop. Below, write the instruction for Billy to modify the memory configuration of his laptop.
Answer:
Right-click on the My Computer icon
Select properties from the menu
Click on the performance tab
Click on the Virtual Memory button
Click on the Let me specify my own virtual memory setting radio button
Place a check mark in the Disable virtual memory check box
Click the yes button on the confirmation message
Click the close button
Click yes when you are prompted to restart your computer.
La b 9 . 4
Review Questions
Circle True or False.
1.True / False Windows NT supports the use of multiple swap files at the same time.
Answer: True
2.True / False When working in the Windows NT environment it is recommended maintain a 20MB
swap file at all times.
Answer: False
3.True / False The largest swap file Windows NT workstation supports is 40MB.
Answer: False
4.True / False In Windows NT you have the ability to control the maximum size of the registry.
Answer: True
25. 5.Describe how to configure Windows NT Workstation to use multiple swap files
Answer: Right click on the My Computer icon
Click on the Performance tab
Click on the Change button
Select the drive that will contain the additional swap file
Specify the swap file size
Click the Set button
Click the Close button
Reboot the PC
6.Jimmy just installed Windows NT workstation on his PC. He has asked you to explain to him how he can
move his swap file from his C drive to his D drive. Write your answer to Jimmy below.
Answer:
Right click on the My Computer icon
Click on the Performance tab
Click the Change button
Select the drive that will contain the new swap file
Specify the swap file size
Click the Set button Select
the drive C drive
Set the swap file size to 0 and 0
Click the Set button
Click the Close button
Reboot the PC
Lab 10.1
Activity
Creating a circuit See diagram below:
Measuring voltage
4. 9 volts should be recorded in the student workbook.
Measuring amps
26. 7. .5 amps should be recorded in the student workbook.
Review Questions
Circle True or False.
1. True / False. Resistance is measured in Ohms.
Answer: True
2. True / False A switch can act as a break in a circuit.
Answer: True
3. True / False AC is another acronym for ampere.
Answer: True
4. True / False A multimeter can only be used to measure voltage
Answer: True
5. True / False In a circuit, AMPS and Volts always measure to be the same amount.
Answer: False
6. Describe the difference in multimeter placement for measuring volts and AMPS.
Answer: To measure volts the multimeter must be connected to either side of a circuit. To measure AMPS
the multimeter must become part of the circuit.
La b 1 0.2
Activity
The results will vary for the activities found in this exercise but should fall within the acceptable voltage
ranges specified in Table 10-1 of the Lab workbook found on page 134.
Review Questions
Circle True or False.
A hard drive connector’s red wire should have a voltage that falls within the range of V.
1. True / False –15VFalse The P8 and P9 connectors are designed to be used for SCSI devices.
2.True / to +15 Answer: False
Answer: False
3.True / False Removing a power supply is as simple as removing the power connectors and
dismounting the power supply.
Answer: True
4. True / False There should always be at least one ground wire per power connector
Answer: True
5. True / False The ground wire should have a voltage reading that falls within the range of –5V to -
15V. Answer:
False
27. 6.True / False The power supply is normally mounted to the systemboard.
Answer: False
7.Ginger’s PC keeps rebooting by itself. She suspects that the power supply is faulty. Describe below why
or why not Ginger’s suspicion is a realistic possibility.
Answer: If a power supply is shorting or has developed a problem with its transformer the power supply
will probably need to be replaced.
8.John tested one of his power supply connectors by attaching his multimeter’s leads to the two center
wires of a hard drive connector with the system powered-on. He received a reading of zero volts. He
now believes that he will need to replace the power supply. Describe below why or why not John
should replace the power supply.
Answer: John should not replace his power supply because he tested the ground wires, which should read
zero volts.
Lab 10.3
Activity
Observing the functionality of a UPS device
4. When the UPS device is unplugged the UPS protect device should remained powered.
Review Questions
Circle True or False.
1.True / False All UPS devices provide the same functionality.
Answer: False
2.True / False A power conditioner will provide battery power for five minutes in the case of an outage.
Answer: False
3.True / False Surge protectors eventually deteriorate.
Answer: True
4.True / False An intelligent UPS can be controlled by software.
Answer: True
5.Describe how a surge protector provides protection from power spikes.
Answer: A surge protector uses a fuse to provide protection from power spikes. If a power spike occurs
the fuse will be broken thereby protecting its devices from the added voltage. Note that after the fuse has
been broken the surge protector will continue to function properly; this is why you should replace a surge
protector every six months.
6.You are employed as a network administrator at Pictures Inc. Your employer has asked you to assess the
need for UPS devices for each of their 10 servers. After talking with the staff you discover that 7 of the
servers are used for email and bulletin board communications. The other 3 servers are used to maintain
all of the company’s accounting inventory databases. Because support costs are an issue for Pictures Inc.
you will need to design two plans for employer, one outlining the minimum and most cost effective
protection the other outlining the ideal protection.
Answer: Plan A should include a UPS device for the three database servers
Plan B should include a UPS device for each of the servers.
28. La b 1 0.4
Review Questions
Circle True or False.
1.True / False If a power supply’s fan does not spin it could indicate that the power supply has failed.
Answer: True
2.True / False The P8 and P9 power connectors can be attached to the systemboard in any order.
Answer: False
3.True / False Hard drive connectors and the systemboard’s connector use the same voltage.
Answer: False
4.True / False A common mistake is to attach the hard drive power connector to the systemboard.
Answer: False
5.What should the voltage of a power supply’s ground wires be?
Answer: 0 volts
6.Elliot has just replaced his systemboard but now his computer won’t boot. List three possible power
related problems that could be wrong with his system.
Answers can include but are not limited to: P8 and P9 connectors may not be plugged-in
P8 and P9 connectors may be reversed
The power supply may be shorted
The power cord may not be plugged-in
La b 1 1.1
Activity
Identifying Windows 3.x system files
a.The WIN.INI file is located in the Windows directory.
b.The SYSTEM.INI file is located in the Windows directory.
1 c. The USER.EXE executable is located in the WindowsSystem directory.
d.The GDI.EXE executable is located in the WindowsSystem directory.
e.The WIN.COM file is located in the Windows directory.
Review Questions
Circle True or False.
1.True / False. To install Windows 3 .x you must run the Install program.
Answer: False
2.True / False The WIN.INI store the setting for the Windows 3.x swap file.
Answer: False
29. 3. True / False Choosing the Custom option during the Windows 3 .x installation process will allow you to
choose the Windows 3 .x components you wish to have installed.
Answer: True
4. True / False Windows 3.x must always be installed into a directory named Windows.
Answer: False
5. True / False The SYSTEM.INI stores Windows 3.x application configuration data.
Answer: False
6. Lily wants to install Windows 3.x on her laptop. She has copied the installation files to her hard drive
and run the setup program. The Windows setup program is now asking her whether she wants to use the
Express setup or Custom. She has asked you to describe the difference to her, she doesn’t want to make
a mistake. Write your answer to Lily below.
Answer: The difference Lily needs to be aware of is that the Custom option allows you to choose the
Windows components that should be installed whereas the Express option will choose the most common
components for you. Lily should probably use the Express option if she is unsure which components she
would like installed.
La b 1 1.2
Review Questions
Circle True or False.
1.True / False You can configure you desktop wallpaper via the Accessories group.
Answer: False
2.True / False The term desktop wallpaper refers the BMP file displayed as your background
Answer: True
3.True / False You cannot create any additional groups in the Program Manager window.
Answer: False
4.True / False You can configure Windows 3.x to automatically start applications.
Answer: True
5.True / False A screen saver can be configured via the Control Panel, desktop icon.
Answer: True
6.Alice wants to create a program group containing all of her most commonly used applications.
Describe below how Alice could accomplish this task.
Answer: Alice should complete the following tasks:
Open the Program Manager window
Click on the File menu
Select New
Click the Program Group radio button
Click the OK button
Type MY GROUP in the description box
Type MY GROUP in the Group File box
Click the OK button
30. Lab 11.3
Activity
Identifying Windows 95 system files
a.The IO.SYS file is located in the root directory.
b.The MSDOS.SYS file is located in the root directory.
c.The COMMAND.COM file is located in the root directory.
1d.The WIN.INI file is located in the Windows directory.
1e.The PROGMAN.INI file is located in the Windows directory.
1f.The SYSTEM.DAT file is located in the root directory.
1g. The USER.DAT file is located in the root directory.
Review Questions
Circle True or False.
1.True / False Windows 3 .x and Windows 95 use the exact same setup program.
Answer: False
2.True / False While installing Windows 95 you are given the option to install MSN connectivity.
Answer: True
3.True / False The Windows 95 setup program executes the SCANDISK utility before installing or
upgrading the operating system.
Answer: True
4.True / False During the Windows 95 installation you will being given an opportunity to create an
emergency repair disk.
Answer: True
5.What are the file names of the SYSTEM.DAT and the USER.DAT backup files created automatically by
Windows 95?
Answer: SYSTEM.DA0 and USER.DA0
6.If you were installing Windows 95 on a laptop which of the following component packages would be
ideal and why or why not?
Answers can include but are not limited to the following:
Typical – You may not want to use the typical option (to conserve disk space).
Custom – If you are unfamiliar with the Windows 95 installation process this option may be too
complicated and time consuming.
Portable – This option would be ideal for a laptop installation because it will conserve disk space while still
installing all of the most common components used with a laptop.
31. Review Questions Circle True or False.
La b 1 2 . 2
1.True / False You can configure you desktop wallpaper via the Control Panel, Accessories option.
Answer: False
2.True / False In the Windows 95 environment the desktop includes the wallpapered area of your screen.
Answer: True
3.True / False Shortcuts in Widows 95 are configured the same way as shortcuts in Windows 3 .x
Answer: False
4.True / False The Start menu is a compilation of shortcuts.
Answer: True
5.Describe how to create a new folder and add it to the start menu.
Answers can include but are not limited to the following possible solution: Create a folder on the desktop.
Right click on the Start button and select Explore. Drag and drop the folder to its new location.
6.Describe how to place a shortcut to My Computer in the Start Menu.
Answers can include but are not limited to the following possible solution: Create a My Computer shortcut
on the desktop. Right click on the Start button and select Explore. Drag and drop the shortcut to its new
location.
La b 1 2.1
Review Questions
Circle True or False.
1.True / False Windows NT does not include an upgrade path from Windows 95.
Answer: True
2.True / False Windows NT is Plug-and-Play compliant
Answer: False
3.True / False Windows NT includes an Express, Custom and Portable option similar to the Windows 95
setup program.
Answer: False
4.True / False Windows NT is a 16-bit operating system.
Answer: False
5.True / False The difference between upgrading and installing Windows NT is that an upgrade always takes
less time.
Answer: False
6.Jim wants to install Window NT on his PC. Jim has all of the necessary software but doesn’t have a
NIC. Does Jim have to purchase a NIC before proceeding with the Windows NT installation?
Answer: Jim does not have to purchase a NIC; he can either skip the network adapter installation process
completely or install the MS loopback adapter.
32. 1.True / False To install Windows NT you must have a network interface card.
Answer: False
2.True / False The Windows NT installation allows you the option to create and delete partitions.
Answer: True
3.True / False Windows NT allows you to configure a network interface card during the installation
process.
Answer: True
4.True / False The Windows NT operating system does not support PCs that use a 486 processor.
Answer: False
5.What is the name of the directory that contains the Windows NT installation files for x86 computers?
Answer: I386
6.Name 4 questions that you will have to answer to install Windows NT.
Answers could include but are not limited to the following
Product ID
Type of installation (typical, custom etc)
Network participation Protocol, adapter
type Video setting
La b 1 2.3
Activity
Using shortcuts to manage memory
1.How does Windows NT respond when the Run in Separate Memory Space check box is checked?
Answer: Windows NT opens the selected application in a separate memory space.
2.What does it mean when the Run in Separate Memory Space check box is grayed out? Answer: When the
Run in Separate Memory Space check box is grayed out it means that the application is already in a separate
memory space. This is most often the case when executing 32-bit applications.
Review Questions
Circle True or False.
1. True / False The Windows NT repair process can be used to reinstall Windows should it become
damaged.
Answer: False
2. True / False An ERD is always necessary when using the emergency repair process.
33. Answer: False
3.True / False There must be a CD-ROM drive present to execute the emergency repair process.
Answer: True
4.True / False The Run in Separate Memory Space check box tells Windows NT to store that
application in the swap file at all times.
Answer: False
5.List two tasks that the Windows NT repair process can be used to accomplish.
Answers could include but are not limited to the following:
Re-copy critical system files
Restore the Windows NT registry using an ERD
Restore the Windows NT startup environment.
6.Janet’s Windows NT workstation has been rendered useless by a virus. You are Janet’s PC support
technician and have cleaned the virus but the system still won’t boot properly. Janet does not have an
ERD. Describe how you could attempt to restore Janet’s PC without reinstalling Windows NT.
Answer: You could use the Windows NT repair process to repair the startup environment without an
ERD.
Lab 13.1
Review Questions
Circle True or False.
1.True / False Video adapters normally use the PCI bus because it is faster than the ISA bus.
Answer: True
2.True / False All video cards have the same display capabilities.
Answer: False
3.True / False VRAM stand for Virtual RAM, which is commonly found on a video card.
Answer: False
4.True / False If Windows 95 doesn’t have the video driver for your video adapter you can install the
correct video driver by using the Have Disk button.
Answer: True
5.Describe the relationship between VRAM and your display resolution and color quality. Answer: The
more VRAM that your video display adapter has the better color quality and resolution your system will be
able to achieve.
6.Jimmy has just installed a new video adapter but now nothing will show on his monitor. Is Jimmy’s
problem hardware or software related? List the first three troubleshooting steps you would take if you
were in Jimmy’s position.
Answer: Jimmy’s problem is hardware related. The first three troubleshooting steps a technician could
take include but are not limited to the following:
Check the connection between the monitor and the video card
Reseat the video card
Remove the video card and boot the system to verify that it is functioning properly
34. Install the video card into another PC to verify that it is functioning properly
La b 1 3.2
Review Questions
Circle True or False.
1.True / False An 8-bit sound card can produces a higher quality sound than a 16-bit sound card.
Answer: False
2.True / False All sound cards use a PCI bus.
Answer: False
3.True / False You can install a sound card’s device driver by using the Device Manager utility.
Answer: False
4.True / False In order to use a sound card you must have a set of speakers or headphones.
Answer: True
5.True / False Most sound cards include a built-in microphone and speakers.
Answer: False
6.Jacob just installed a new sound card into his Windows 95 PC. Windows did not detect the sound card
when he used the Add New Hardware option in Control Panel. Below, describe to Jacob how to install
the proper sound card driver.
Answer: Jacob should double-click on the Add New Hardware icon in Control Panel, select the No option
when asked to detect new hardware, then select the Sound, video and Game controller option and use the
have disk button to install the proper sound card drivers.
La b 1 3.3
Activity
Inspecting and labeling a laser printer cartridge
1. Primary corona - The primary corona is an element that applies a uniform negative charge (-600 volts)
to prepare the drum for the new image.
2. Photo-sensitive drum – A photo-sensitive drum is the key component in a laser printer. A laser beam is
used to write the image onto the drum, the drum then attracts the ink in the area where the image has been
written.
3. Developing cylinder – The electrostatic image on the drum is developed into a visible image when
toner from a developer cylinder is transferred to the discharged (-100 volt) areas of the drum. The
developer cylinder has a magnetic core that attracts the iron in the toner. As the cylinder rotates, the
doctor blade keeps the toner at a uniform height. The toner acquires a negative charge by rubbing
against the developer cylinder. This negative charge causes the toner to be attracted to the relatively
positive (-100 volt) areas of the drum that have been exposed to the laser light.
35. Inspecting and labeling a laser printer
4. Fuser – The toner is held on the paper by gravity and a weak electrostatic charge until it reaches
the fuser assembly. Heat (180 C/356 F) and pressure applied by the fuser rollers melt the toner into
the paper to produce a permanent image.
Since the Photo-Sensitive Drum is 3.75 inches in circumference, the print cycle must be repeated several
times to print one sheet of paper. Note that if temperature rises above 410F the printer will automatically
shut itself down to cool off the fuser.
4.Paper tray – The paper tray is where new paper is stored until needed for printing.
5.Primary corona wire – The primary corona wire supplies power to the primary corona.
6.Transfer corona – The transfer corona produces a positive charge (+600 volts) on the back of the paper that
pulls the toner off the drum to the paper. Once the toner is on the paper, a static charge eliminator
reduces the paper’s charge.
7.Power supply – A printers power supply provides power to all parts of a printer.
8.Sensors (all) – Depending on the type of printers used for this lab exercise sensor location will vary.
9.Expansion slots - Depending on the type of printers used for this lab exercise sensor location will vary.
10.Logic boards (all) - Depending on the type of printers used for this lab exercise sensor location will
vary.
Review Questions
Circle True or False.
1.True / False The Photo-Sensitive drum is always housed within the printer cartridge.
Answer: True
2.True / False The Primary Corona is always housed within the fuser.
Answer: False
3.True / False The Erase Lamp melts excess ink off of the Photo-Sensitive drum.
Answer: False
4.True / False During the printing process mirrors are used to control the movement of a tiny
laserbeam.
Answer: True
5.True / False The Primary Corona wire is a small wire that should be attached between the Primary
Corona and fuser.
Answer: False
6.True / False All laser printers use only one motor.
Answer: False
7.What are the six steps of the laser printing process?
Answer: Cleaning
Conditioning
Writing
Developing
36. Transferring
Fusing
8.Describe how to replace the fuser in your lab workstation.
Answer:
Power-off your laser printer and unplug it
Locate the fuser and its mounting screws
Dismount the fuser
Mount the new fuser
Verify that the printing path is clear
Plug-in and power-on your laser printer
Print a test page
La b 1 4.1
Review Questions
Circle True or False
1.True / False Systemboards are designed to use specific types of CPUs.
Answer: True
2.True / False Memory must always be installed at the same time as the CPU.
Answer: False
3.True / False Standoffs are used to keep the systemboard from touching the case and shorting the entire PC.
Answer: True
4.True / False All systemboards require a minimum of 8 screws.
Answer: False
5.True / False The P8 and P9 power connectors are used to supply power to the systemboard.
Answer: True
6.One of your coworkers, Joe, is attempting to install a CPU. After several attempts Joe has decided to
call you for help. Below, describe to Joe how to identify which direction the CPU should be installed.
Answer: Joe should match the blunt end of the CPU with the blunt end of the ZIF. If he still has problems
installing the CPU he should check to make sure that the CPU pins are not bent.
7.Which banks must always be included when installing RAM and why?
Answer: When installing RAM the first two banks must always be included. Depending on the
systemboard these could be labeled as either banks 0 and 1, or as banks 1 and 2.
La b 1 4.2
Review Questions
Circle True or False
1.True / False COM ports don’t follow the pin one rule.
Answer: False
2.True / False Cable Select is the same as Master and slave.
37. Answer: False
3.True / False CD-ROMs must always be slave.
Answer: False
4.True / False A CD-ROM should not be mounted next to a hard drive because it has a magnetic field that
could erase data off of the hard drive.
Answer: False
5.List three ways an IDE CD-ROM could be jumpered to function properly with only one other hard
drive present.
Answer: Second drive, Cable Select
Master on a secondary channel
Slave on a secondary channel
Cable Select on a secondary channel
Slave to an IDE hard drive
6.How, if at all, are the COM ports affected when a systemboard’s LPT port is an embedded component.
Answer: COM ports are never affected by a LPT ports physical location.
Lab 14.3
Review Questions
Circle True or False
1.True / False You must always install the video card before the sound card.
Answer: False
2.True / False Most sound cards use IRQ 9 by default.
Answer: False
3.True / False All network interface cards require DMA 3.
Answer: False
4.True / False PCI video cards are faster than ISA video cards.
Answer: False
5.True / False Before powering-on a system, you should always look for loose wire or metal pieces.
Answer: True
6.Name three CMOS settings that must be modified after a PC is powered-on for the first time.
Answers could include but are not limited to the following:
System time
System date
Hard drive parameters
COM and LPT configuration
7.Describe how a system burn-in period effects a product’s quality.
Answer: Allowing a system burn-in helps to ensure that a computer’s hardware is sound and configured
properly.
38. La b 1 5.1
Review Questions
Circle True or False
1.True / False A modem could never conflict with a COM port.
Answer: False
2.True / False The Terminal program can be used to test a modem.
Answer: True
3.True / False ATDT and ATZ are examples of ATS modem commands.
Answer: False
4.True / False The ATDT command is used to reset an AT compatible modem.
Answer: True
5.How should an AT compatible modem respond to the ATH command?
Answer: An AT compatible modem should respond to the ATH command by disconnecting (hanging-up) the
phone line.
6.Write the AT commands necessary to reset, dial and hang-up an AT compatible modem.
Answer: ATZ, ATDT XXXXX, and ATH. (X represents the phone number)
La b 1 5.2
Review Questions
Circle True or False
1. True / False Dial-Up Networking is installed via the Add New Hardware option found in Control
Panel.
Answer: False
2. True / False Modem drivers are installed using the modems option in Control Panel.
Answer: True
3. True / False All dialers must be configured to dial the same phone number.
Answer: False
4. True / False Dialers are created using the Make New Connection option in the Dial-Up Networking
folder.
Answer: True
5. Joy has just purchased and installed a new modem. Joy has Windows 95 installed on her PC. What
should Joy do next to allow her operating system to properly communicate with her modem. Answer:
Joy must now install the proper modem drivers. She should use the Modems option in Control Panel to
complete the installation of the modem drivers.
39. 6. List four configurable options in a Windows 95 dialer.
Answers can include but are not limited to the following:
Primary DNS
Secondary DNS
Primary WINS
Secondary WINS
Phone number
Allowed protocols
Lab 15.3
Review Questions
Circle True or False
1.True / False Configuring a dialer in Windows 95 is the same as configuring a dialer in Windows NT.
Answer: False
2.True / False Windows NT will attempt to detect your modem after it has been installed.
Answer: True
3.True / False RAS is used to create and configure remote access connections
Answer: True
4.True / False You can uninstall RAS via the Add/Remove icon in Control Panel.
Answer: False
5.True / False RAS can be configured to dial-out or receive calls.
Answer: True
6.True / False A phonebook entry is the Windows NT’s version of a dialer.
Answer: True
7.Neil wants to configure his Windows NT computer to dial into the Internet, but doesn’t know where in
Windows NT to type in the DNS and WINS addresses. Describe below where in Windows NT Neil
must go to enter the DNS and WINS addresses for his remote connection.
Answer: After creating a phonebook entry for Neil’s dial-out connection, he must use the edit phonebook
entry option, select the Server tab and then click on the TCP/IP button.
Lab 15.4
Review Questions
Circle True or False
1.True / False The RAS service can be disabled via the modems option in Control Panel.
Answer: False
2.True / False Windows 95 will allow you to create multiple phonebook entries.
Answer: False
3.True / False In Windows 95 you can view a modem’s resources by using the Device Manager utility.
Answer: True
40. 4.True / False In Windows NT you can view a modem’s resources by using the Device Manager utility.
Answer: False
5.Peggy wants to reinstall the RAS service on her Windows NT computer. Describe below how Peggy
could complete this task.
Answer: Peggy should use the network option in Control Panel to remove the Remote Access Service and
then reinstall it via the Dial-Up Networking icon available in the My Computer window.
6.Steve has decided to reinstall his modem driver on his Windows 95 computer. Describe below the
steps Steve should take to complete this task.
Answer: Steve should open Control Panel, double-click on the System icon, select the Device Manager
tab, double-click on Modems and then select the installed modem and press the delete key. After he has
rebooted his PC, Steve should use the Modems option in Control Panel to reinstall the modem driver.
Lab 16.1
Activity
Identifying network components
1 a. DB-9 cable – DB-9 cables are most often used to communicate using a serial port.
b.DB-25 cable – This type of connections is often used for parallel or SCSI communications.
c.Centronics parallel data cable – A Centronics parallel data cable is used almost exclusively for
communication between a printer and a parallel port on a PC.
d.RJ-25 – RJ-25 is a wiring standard that is used to interconnect phone and data lines.
e.RJ-11 – RJ-11 is the type of wiring connector used for today’s telephones.
f.RJ-14 – Slightly larger than a RJ-11 is used to interconnect phone and data lines.
g.RJ-45 – RJ-45 is the wiring connector that looks similar to an RJ-11 but is slightly larger. It is most
often commissioned for interconnecting UTP LAN lines.
h.BNC – BNC or British Navel connector is most often employed in the computer industry to
interconnect coaxial data lines.
i.BNCT – A BNCT is similar to a BNC connector except that it is T shaped, and is used to interconnect
three different wires. A BNC is more barrel shaped and only connects two wires together.
j.PS2/MINI-DIN – The PS2/MINI-DIN are more commonly known today as the keyboard connectors.
k.ThickNet – ThickNet is a coaxial cable that is used to carry a data signal.
l.Unshielded twisted pair wire - Unshielded twisted pair wire or UTP is slightly thicker than telephone
wire and is also used to carry a data signal.
m.Shielded twisted pair wire – Is the same as UTP except for it has an additional layer of shielding
around the wire which gives it a coax look.
41. n.Network interface card – A network interface card or NIC is used to translate digital signals to
electrical impulses that a computer can understand.
o.Hub – A hub is used to transfer ,and sometimes amplify, a signal from one wire to many others.
p.Router – A router is similar to hub but can also help distribute data packets to their destination.
q.Switch – A switch is a network device that selects a path or circuit for sending a unit of data to its next
destination. A switch may also include functions of a router but it is not as complex.
r.Fiber optics – Fiber optic wire is a standard that employees a combination of light and wire to allow
quick data transfers.
s.Network sniffer – A network sniffer is a tool that identify data packets while in transit.
t.Protocol analyzer – Similar to a network sniffer, a protocol analyzer can identify data packets while in
transit but it can also trap and translate those data packets.
u.Time domain reflector – This is networking tool that can be used to test for termination among other
things.
v.ISDN devices – ISDN devices are designed to communicate over a ISDN line, much in the same
manner a modem is used to communicate over a phone line (Although ISDN devices don’t use the same
standards as modems).
Review Questions
Circle True or False
1.True / False An RJ-11 connector is commonly used as telephone wire.
Answer: True
2.True / False RJ stands for Registered Jack.
Answer: True
3.True / False RJ-45 connectors are often used in a LAN environment.
Answer: True
4.True / False BNC connectors are most commonly used when connecting UTP.
Answer: False
5.Describe the difference between UTP and STP. Answer: STP
includes a protective metal shielding that UTP doesn’t.
6.Describe the difference between a router and a hub.
Answer: A hub simply amplifies a signal and interconnects networking components. A router can make
routing decisions and decide where data packets are forwarded.
42. La b 1 6.2
Review Questions
Circle True or False
1. True / False You can configure Windows 95 to use an IP address via the Control Panel, Network
option.
Answer: True
2. True / False The ping command can be used to share network resources.
Answer: False
3. True / False All network drives that map from a Windows 95 PC to a Windows 95 PC must be
mapped as drive G.
Answer: False
4. True / False Melanie can access her network properties on her Windows 95 computer by right-
clicking on the My Computer icon and selecting the Properties option for the menu. Answer:
False
5. Roy wants to enable File and Printer sharing on his Windows 95 laptop. He has already installed
TCP/IP and is able to PING on the network but he can’t seem to share any files. Describe the steps
that Roy should follow in order to enable File and Printer Sharing.
Answer: Roy should open the Control Panel, double-click on the Network icon, Click on the File and
Printer Sharing button and place a check mark in each of the check boxes.
6. Where do you specify a computer and workgroup name in the Windows 95 environment? Answer:
Open the Control Panel, double-click on the Network icon, click on the Identification tab and type the
computer and workgroup names.
La b 1 6.3
Review Questions
Circle True or False
1.True / False Windows NT does not allow you to share your C drive.
Answer: False
2.True / False The PING command serves the same function in both Windows 95 and Windows NT.
Answer: True
3.True / False To install a protocol in the Windows NT environment you must view the Network
properties, click on the Protocol tab and choose the Add button.
Answer: True
4.True / False Roxy has decided to change her Windows NT computer name. In order to complete this task
Roxy should open the Network properties window and choose the Bindings tab.
Answer: False
5.True / False Windows NT allows you to share and connect to different network resources.
Answer: True
43. 6. Max wants to connect his Windows NT computer to a UNIX share. Max wants the UNIX share to appear
as his N drive in his My Computer window. Describe the steps Max needs to follow in order to map a
UNIX share as his network drive N.
Answer: Max should right-click on his network neighborhood icon and select the Map Network Drive
option, type click the OK button, and if necessary enter the correct password.
La b 1 6.4
Review Questions
Circle True or False
1.True / False Netscape Communicator is a web server software package.
Answer: False
2.True / False The HTTP protocol is used when viewing web pages like www.microsoft.com.
Answer: True
3.True / False You can download by simply clicking on the link to the file and pressing the save button.
Answer: True
4.True / False Netscape Communicator does not support proxy servers.
Answer: False
5.Describe the steps necessary to connect to an FTP site. Answer: In the location box of your
browser type FTP://FTPSITEHERE and press the Enter key.
6.List three examples of Domain Names.
Answers could include but are not limited to the following:
www.course.com
www.microsoft.com
www.yahoo.com
www.altavista.com
La b 1 7.1
Review Questions
Circle True or False
1.True / False All viruses can cause fatal damage to your operating system.
Answer: False
2.True / False If your PC freezes often you probably have a virus.
Answer: False
3.True / False Some viruses are designed to infect specific types of files such as Word 97 or Excel 97
documents.
Answer: True
4.True / False Currently there are 500 viruses in existence.
Answer: False
44. 5.Name three common ways viruses are contracted.
Answers could include but are not limited to the following:
Diskettes
Downloads File sharing
6.List two things you can do to help prevent the spread of viruses.
Answers could include but are not limited to the following:
Use Antivirus software and scan your
system regularly
Don’t download files from unknown sources
La b 1 7.2
Review Questions
Circle True or False
1. True / False The Window NT backup program will allow you to backup files to either a floppy drive or
a tape drive.
Answer: False
2. True / False You can install a tape drive device driver via the Control Panel, Add New Hardware
icon.
Answer: False
3. True / False To begin a backup using the Windows NT backup program lanch the backup program
and click on tools and backup now.
Answer: False
4. True / False Windows NT support full, incremental and differential backups.
Answer: True
5. True / False The Windows NT backup program will automatically backup the PC nightly unless
specified otherwise.
Answer: False
6. Joy has decided to backup her hard drive. Joy understands how to execute the backup process but is
unsure what kind of backup she should perform (Incremental, differential or full). Explain below
which type of backup Joy must use and why.
Answer: Joy must perform a full backup on her Drive unless she has previously performed another backup.
La b 1 7.3
Review Questions
Circle True or False
1. True / False. Tasks in a preventive maintenance plan must be completed only by the network
administrator.
45. Answer: False
2.True / False PM kits are normally designed to minimize printer downtime.
Answer: True
3.True / False Shaking the dust out of a system unit is considered an excellent preventive maintenance task
that should be completed once a month.
Answer: False
4.True / False Smoking around a hard drive can shorten the length of its life.
Answer: True
5.True / False If all of the client computers are using the Windows NT operating system you will not need
to create a preventive maintenance program.
Answer: False
La b 1 8.1
Review Questions
Circle True or False
1.True / False As a technician you should always be sensitive to your customer’s situation.
Answer: True
2.True / False Always tell your customers what to do.
Answer: False
3.True / False Customers can often provide clues to their problem.
Answer: True
4.What do you think the three most important personality traits a helpdesk technician should have.
Answers will vary.
La b 1 8.2
Review Questions
Circle True or False
1.True / False Safe Mode can be used to troubleshoot Windows 95.
Answer: True
2.True / False You can enter Safe Mode by pressing the F8 key during the boot process.
Answer: True
3.True / False Windows 95 doesn’t need the command.com or the MSDOS.SYS files.
Answer: False
4.True / False Troubleshooting the Windows NT environment is very similar to troubleshooting the
Windows 95 environment.
Answer: False
5.Describe how a Windows 95 repair disk can be used to repair the Windows 95 startup environment.
46. Answer: You could use a Windows 95 repair disk to sys the C drive if you were experiencing startup
problems.
6. Lesa has decided to clean some files off of her hard drive but isn’t sure if some of the files are safe to
delete. Make Lesa a quick list of 5 files that she should not delete. Answers could include but are not
limited to the following:
Windows Directory
MSDOS.SYS
COMMAND.COM
USER.DAT
SYSTEM.DAT
Lab 18.3
Review Questions
Circle True or False
1.Copyright protection is everyone’s responsibility. True/False
Answer: True
2.One of your customers, John, asked several weeks ago that you create a shortcut to File Manager for
him. He has now called you back and is very frustrated because the shortcut you made has stopped
working. Describe the best way to defuse this situation.
Answers will vary but could include teaching John how to create a shortcut.
3 List at least three reasons that call report forms are used.
Answers will vary but could include the history of the customers’ computer, resolutions for future reference and
workload measurement.
4. Cindy has no previous experience working on a PC. To complete her job duties she must be able to use
Microsoft Word. List 5 or more things you would tech Cindy to help her be successful.
Answers will vary but should include teaching Cindy how to: 1. Start her PC
2. Shut Down her PC
3. Execute Microsoft
4. Locate files
5.
