SFBGG

1. Republic of the Philippines
Department of Education
National Capital Region
DIVISION OF CITY SCHOOLS – MANILA
Manila Education Center Arroceros Forest Park
Antonio J. Villegas St. Ermita, Manila
TLE ICT CONTACT CENTER SERVICES
GRADE 9
(QUARTER 1 WEEK 4 MODULE 4)
Most Essential Learning Competency: Apply Computer
Basic Operation Procedures
1.6 Operating System Features
1.6.1 Online Help Function
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2. 1.5 Use available online help functions
HOW DO YOU USE THIS MODULE?
Before starting the module, I want you to set aside other tasks that will
disturb you while enjoying the lessons. Read the simple instructions below to
successfully enjoy the objectives of this kit. Have fun!
1. Follow carefully all the contents and instructions indicated in every page of
this module.
2. Write on your notebook the concepts about the lessons. Writing enhances
learning, that is important to develop and keep in mind.
3. Perform all the provided activities in the module.
4. Let your facilitator/guardian assess your answers using the answer keycard.
5. Analyze conceptually the posttest and apply what you have learned.
6. Enjoy studying!
PARTS OF MODULE
• Expectations - These are what you will be able to know after
completing the lessons in the module.
• Pre-test - This will measure your prior knowledge and the concepts to
be mastered throughout the lesson.
• Looking Back to your Lesson - This section will measure what
learnings and skills did you understand from the previous lesson.
• Brief Introduction- This section will give you an overview of the
lesson.
• Activities - This is a set of activities you will perform with a partner.
• Remember - This section summarizes the concepts and applications of
the lessons.
• Check your Understanding- It will verify how you learned from the
lesson.
• Post-test - This will measure how much you have learned from the
entire module.
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3. DIRECTIONS: Read the questions carefully. Identify the term/s or concepts
being referred to by the following. Write the letter of the correct answer on the space
provided.
___________1. GUI stands for.
A. Graphical User Interface C. Gamer User Interface
B. Gather User Input D. Gigabit User Input
___________2. These are the most common operating system for personal
computers.
A. Windows,Peguin,Xerox C. Windows,Linux,Apple
B. Windows,Linux, OSx D. Windows,Peguin,Abuntu
___________3. It is the most important software that runs on a computer
A. Operating CPU C. System Data
B. System Interface D. Operating System
___________4. A type of interface that was used by early computers.
A. Command line interface C. System Data
B. GUI D. Operating System
___________5. A type of interface that was a big breakthrough in the computer
world.
A. Command line interface C. System Data
B. GUI D. Operating System
LESSON 1: APPLY COMPUTER BASIC OPERATION
PROCEDURES
• Identify different types of Operating System
• Application of different types of operating system
• Know the online help function
PRE-TEST
EXPECTATIONS
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4. ___________6. What are the three most common operating system for personal
computers.
A. Windows,Apple Mac and Linux
B. Windows, Android, and Apple Mac
C. Windows, IOs and Android
D. Windows, IOs and Linux
___________7. What is the shortcut key in keyboard to appear the help windows.
A. Alt+r C. F1
B. Ctrl+Alt + r D. F5
___________8. When you access the properties of root drive, what will the windows
show? .
A. Lists of scan virus
B. Show basic information about computer
C. Show basic information about printer
D. Show basic information about network status
___________9. A Windows operating system with a feature of peek shake and
Snap.
A. Windows 7 C. Windows Vista
B. Windows 10 D. Windows XP
___________10. A Windows operating system with a feature of Direct X11 Snap.
A. Windows 7 and Windows Vista
B. Windows 7 and Windows XP
C. Windows 10 and Windows XP
D. Windows 10 and Windows 7
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5. Directions: List down the three things that computer does during the booting
process. Write your answer on the space provided
1.__________________________
2.__________________________
3.__________________________
TOPIC 1: START COMPUTER ACCORDING TO LOGON
TOPIC 1.6 OPERATING SYSTEM FEATURES
OBJECTIVES
1. Classify the different types of operating system and its features
2. Interpret the functionality of different types of operating system
3. Apply the different types of operating system
4. Apply the online help function in the work of field
LEARNING CONTENT
Operating System Features
An operating system is the most important software that runs on a
computer. It manages the computer memory, processes, and all of its
software and hardware. It also allows you to communicate with the computer
LOOKING BACK TO YOUR LESSON
BRIEF INTRODUCTION
An operating system (OS) is the software component of a computer system
that is responsible for the management and coordination of activities and the
sharing of the resources of the computer. The OS acts as a host for application
programs that are run on the machine. Almost all computers use an OS of some
type.
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6. without knowing how to speak the computers language. Without an
operating system, a computer is useless.
You can make full use of your computer if you know the operating system’s features
and functions.
Types of Interface
Users interact with the computer through the user interface. There are two types of
interface:
1. The command line interface was
used by early computers. It is where you
must type the exact command you want to
execute. It is not considered very user
friendly since you must memorize the
commands then type them without any
Figure 67. The command-line interface
spelling errors. Example: MS DOS
showing an example of the directory
command
2. The Graphical User interface (GUI) was a big breakthrough in the computer
world. This made command execution convenient. When users turn on the
computer, the operating system, displays a symbolic desktop that is up of various
objects called icons. Therefore, people execute commands by pointing on and
clicking the icons.
Each operating system's GUI has a different look and feel, so if you switch to
a different operating system it may seem unfamiliar at first. However, modern
operating systems are designed to be easy to use, and most of the basic principles
are the same.
The Operating System's Job
Once the operating system has started up, it manages all of the software and
hardware on the computer. Most of the time, there are many different programs
running at the same time, and they all need to access your computer's Central
Processing Unit (CPU), memory, and storage. The operating system coordinates all
of this to make sure that each program gets what it needs. Without the operating
system, the software wouldn't even be able to talk to the hardware, and the computer
would be useless.
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7. Types of Operating Systems
Operating systems usually come preloaded on any computer that you buy.
Most people use the operating system that comes with their computer, but it is
possible to upgrade or even change operating systems.
The three most common operating systems for personal computers are Microsoft
Windows, Apple Mac OS X, and Linux.
Figure 68. The Windows, OS X, and Linux logos
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8. COMPARISON OF THE THREE MOST POPULAR OPERATING SYSTEMS
because it is open source), Linux still has very, very, very few viruses.
Presents an unbiased review of each operating systems
The choice on what to use is still up to you. Programmers usually
prefer Linux while video/graphics producers will probably tend to prefer
Mac. A gamer might go for Windows. The best thing to do is to try each OS
and see which is best for you and your computer system specifications.
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9. COMPARISON OF THE THREE MOST POPULAR OPERATING SYSTEMS
Windows Operating System Features
Here are some of the features of the Windows platform. See if you could relate
to them.
Table 6. Operating System Features
Tasks to be done Windows
XP
Windows
Vista
Windows
7
Feature
Multitask more easily.    Windows
Taskbar
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10. Chat and share with free photo, e-
mail, and IM programs.
   Windows
essentials
Browse the web easily and more
safely.
   Internet
Explorer 8
Find files and programs instantly.   Windows Search
Open programs and files you use
most in one or two clicks
 Jump List
Connect to any available wireless
network in just three clicks.
 View available
network
Navigate lots of open windows
more quickly.
 Peek, shake, Snap
Easily share files, photos, and
music on your home network.
 HomeGroup
Print to a single printer from any
PC in the house.
 HomeGroup
Manage printers, cameras, and
other devices better.
 Device stage
Organize lots of files, documents,
and photos effortlessly.
 Windows
libraries
Utilities Windows
XP
Windows
Vista
Windows
7
Feature
Personalize your desktop with
themes and photos.
   Desktop
Connect to company networks
more securely.
   Domain Join
Fully compatible with 64-bit PCs.    64-bit support
Run Windows XP business
programs.
  Windows XP
mode
Built-in defense against spyware
and other malware.
  Windows
Defender
Keep your data private and secure.   Bit locker
Manage and monitor children’s PC
use.
  Parental controls
Designed for faster sleep and
resume
 Performance
improvement
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11. Improved power  Power
management for longer battery
life.
Management
Media Windows
XP
Windows
Vista
Windows
7
Feature
Watch and record TV on your PC.    Windows media
center
Create and share movies and slide
shows in minutes.
  Movie Maker
Get the most realistic game
graphics and vivid multimedia.
  Direct X11
Stream music, photos, and videos
around your house.
 Play to
Connect to your home PC media
library while you're away.
 Remote Media
Streaming
Touch and tap instead of point and
click.
 Windows touch
How to Check Your Computer’s Operating System
You will know your computer’s operating system during booting. But what if
your computer is already turned on?
Here are some simple steps to follow if you want to view the basic
information about your computer, the operating system included:
Step 1: Click the start button, then go to Computer
Computer
Start Button
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12. Properties
Root Drive
(Hard Disk Drive)
Memory is indicated
here)
Figure 73. Basic information about your c omputer
Operating System
Processor, Installed
memory (RAM), System
Type
Computer Name,
description and
Workgroup
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13. 1.6.1 ONLINE HELP FUNCTION
Function
Program developers always a way to improve their existing products and
services for their clients’ satisfaction and to keep up with the tough competition
among software companies.
Whatever your operating system is, online customer support is available and
you can access. Help functions are in just a few clicks.
Accessing a Program’s Online Help Function
Here are some general guidelines on how to access the online help function of
the program;
1. First of all, make sure that you are connected to the Internet. Although offline
help is also available, it is limited compared to online help.
2. Press the F1 the keyboard shortcut for Help. Almost any program will open the
help screen when F1 is pressed. For example, pressing F1 while working on a
Word document will open the Office Word help Window, which has a search
box where you could enter your question.
3. Windows Key + F1 opens the Microsoft Windows help and support center
ICT - CONTACT CENTER SERVICES - Grade9
124
Figure 74. MSWord Help (F1) in Office.Com
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14. Windows Update
Software in your computer needs to be updated every now and then. When
you have a PC with an operating system and other programs installed and you
wish to install important updates as they become available, turn on automatic
updating. Important updates provide significant benefits, such as improved security
and reliability. It’s an easy way to help keep your PC safer and running smoothly.
You can also set Windows to automatically install recommended updates,
which can address noncritical problems and help enhance your computing
experience. Optional updates are not downloaded or installed automatically.
To perform this update, follow the steps below:
Step 1: Open Windows Update by clicking the Start button ,
clicking All Programs, and then clicking Windows Update.
Step 2. In the left pane, click Change settings.
.
Enter your question
or topic here. Office
Online will search for
related topics that
will answer your
question .
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15. Step 3. Choose the option that you want.
Step 4. Under Recommended updates, select the Include recommended
updates when downloading, installing, or notifying me about updates
check box, and then click OK. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.
If you are running Microsoft Windows 98 or a later version of Microsoft
Windows, you are eligible to update Microsoft Windows, and in some cases, the
latest drivers for your computer hardware through Microsoft's update site.
ACTIVITY1: COMPARE AND CONTRATS OPERATING SYSTEMS.
Organize your thoughts in this Venn diagram. Write down your answers inside the
circles. The intersecting parts show their similar characteristics while the separate
parts are their unique characteristics
ACTIVITIES
MacOS
Linux
Windows
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16. ACTIVITY 2: LIST WINDOWS OS FEATURES
Enumerate the different Windows OS features:
1.___________________________________________________
2.___________________________________________________
3.___________________________________________________
4.___________________________________________________
5.___________________________________________________
Activity 3: : WORD SEARCH – PUZZLE ONLINE
HELP WORDS
Look for on line help function words in the puzzle. There are 10 hidden words.
Work horizontally, vertically, diagonally, forward, and backward.
H J J K D I U O W Y I N S T A L L F J K
A U C Y S U P P O R T C E N T E R E F K
X C P F R T Y I O P Y S T G H J T R G H
D W E D R X G B V O I I T U Y T W H F B
G U I T A H P E Y U P T I F H J K L C B
N B V J L T L K J H I O N U O N L I N E
J U E I F G E H J K T F G H H J I O R O
J N L K H L H K G I I U S Y H G B C E P
D O W N L O A D I N G A D R O W S S A P
L O Y U R E A W E D G H J K L P B C D X
U I H A U T O M A T I C H N O I U D T R
E F G H J Y R E Y E K S W O D N I W E
1. help 4. update 7. windows key 10. settings
2. online 5. password 8. downloading
3. automatic 6. install 9. support center
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17. CHECK YOUR UNDERSTANDING
TASK 1: HANDS-ON ACTIVITY – CHECK THE OS
Find out what operating system are installed in the different computers in your
computer laboratory. Identify related specifications as well by filling-up these
columns. Show your teacher how you came up with the answer.
Computer’s Specifications Computer 1 Computer 2 Computer 3
Computer Name
Computer Description
Workgroup
Processor
Processor’s Speed
RAM
System Type
Operating System
OS Copyright Year
Hard Disk Drive Memory
REMEMBER
An operating system is the most important software that runs on a
computer. It manages the computer's memory and processes, as well as all of
its software and hardware. It also allows you to communicate with the computer
without knowing how to speak the computer's language. By any standard of
measure, an operating system is the most critical software installed on a
computer. Not only does an operating system act as the administrator of many
computer processes, but it also allows users to harness the power of the various
sound, graphics and memory assets within the computer's hardware
infrastructure. For the vast majority of users today, a computer would be useless
if it did not include some form of an operating system.
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18. DIRECTIONS: Read the following carefully. Identify the terms or concepts described
below.
__________1 The following need to work properly in order for a computer to
successfully boot:
a. BIOS, OS, and hardware components
b. RAM, BIOS, and hardware components
c. Input devices, output devices and system unit
d. OS and hardware components
__________2. This stores the first instruction, which is the instruction to run the
power on self-test (POST), in a predetermined memory address.
a. CMOS c. OS
b. RAM d. ROM BIOS
___________3. On most machines, it is followed by one or two screens of
information about your hardware such as the sizes of your hard
drives, and the extra cards that are on your system.
a. booting c. log in
b. POST d. scanning
__________4. It is a small image that represents a file, a command, or another
program function
a. folder c. window
b. icon d. command
__________5. This manages the computer's memory, processes, and all of its
software and hardware.
a. BIOS c. OS
b. GUI d. Program
__________6. People execute commands by pointing on and clicking icons.
a. command line interface c. graphical user interface
b. preloaded OS d. Smart Art graphics
__________7. A simple step to follow if you want to view the basic information
about your computer, the operating system is
a. >My Computer > properties
b.> Network Connection > Properties
c. >My computer >C: > Properties
d. >Control panel> Windows Update
POST TEST
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19. _________8. This stores the first instructions, which is the instruction to run the power-
on self test (POST)
A. RAM C. CPU
B. CMOS D. ROM BIOS
_______9. The computer undergoes the following processes during booting except:
A. checks for new hardware
B. runs tests to make sure everything is working properly
C. starts up the operating system.
D. checks the system for malware
_______10. This lets you use your mouse to click on icons, buttons, and menus,
and everything is clearly displayed on the screen using a
combination of graphics and text
A. GUI C. CLI
B. PCI D. BIOS
REFLECTIVE LEARNING SHEET
I learned that . . . . .
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20. BOOK AND MODULES
1. Dagli, Diana Marie B., Guevarra, Dr. Virgilio O., Mates, Maria Angelica G.,
Sulla, Rose Ann M. Contact Center Services Grade 9.
GOVERNMENT DOCUMENTS
1. Department of Education. (2019, January). Technical Specifications of Text
based Learning Resources. Present at the Training Workshop on the
Intellectual Property Rights (IPR) and Quality Assurance (QA) of Learning
Resources, Tanza, Cavite
2. Nieves, Grace R. (2016, November).Quality Assurance. Presented at the
Workshop on Quality Assurance of Learning Materials for Learning
Resource Management and Development Section, Lucban Quezon
ACKNOWLEDGEMENT
First Edition 2020
Republic Act 8293, section 176 states that no copyright shall subsists in any
work of the government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
work for profit. Such agency of office may, among other things, impose as a conition
the payment of royalties.
Borrewede materials (ie. Songs, stories, poem, picture, photos, brand names,
trademarks, etc.) included in this module are owned by their respective
copyrightholders.every effort has been exerted to locate and seek permission to use
this materials from their respective copyright owners. The punlisher and authors do
not represent nor claim ownership over them.
Published by the Department of Education
Secretary: Leonor Magtolis Briones
Undersecretary : Diosdado M. San Antonio
REFERENCES
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21. Development Team of the Module
Writer: Ronel G. Padua, T I
Editor: Ariel D. Tosio, EPS – TLE – TE/VOC
Reviewer/Validator: Anthony H. Ducta, HT III
Management Team: Maria Magdalena M. Lim, School Division Superintended –
Manila
Aida H. Rondilla, Chief Education Supervisor
Lucky S. Carpio, Education Program Supervisor
Lady Hannah C. Gillo, Librarian II-LRMS
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22. LETS DO THE CHECKING
PRE TEST
1. A
2. C
3. D
4. A
5. B
6. A
7. C
8. B
9. A
10.A
POST TEST
1. A
2. D
3. D
4. B
5. C
6. C
7. A
8. B
9. D
10.A
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