human rights and consumer protection act

1. HUMAN RIGHTS
AND
CONSUMER PROTECTION ACT
Mrs.DRISYA.V.R.
2nd Year MSc Nursing

32. Three Responsibilities of State
• To respect your human rights
• To protect your human rights
• To fulfil your human rights

33. SUBSTANTIVE RIGHTS
• Right to life
• Freedom from torture
• Freedom from slavery
• Right to a fair trial
• Freedom of speech
• Freedom of thought, conscience and religion
• Freedom of movement

39. Definitions
• Consumer
A Consumer under the Act is:" One who buys any goods, hires
and service/services for a consideration which has been paid or
promised or partly paid and partly paid and partly promised under
any system of deferred payment."

43. SERVICE
means service of any description which is
made available to potential users and
includes provisions of facilities in
connections with:-
• Banking
• Financing insurance

44. • Transport
• Processing
• Supply of electrical or other energy
• Board or lodging or both
• Housing construction
• Entertainment

49. Consumer protection councils
• Central consumer protection council.
• State consumer protection councils
• The district consumer protection councils

54. • Meetings:-
Number of meetings:-Not less then 2 meetings
every year
Time and place:- Depends on the chairman

56. • Meetings:-
Number of meetings:- not less then 2 meetings
Time and place:- as decided by the chairman

61. Patient Responsibilities
• Providing accurate information about present
illness and past medical history and wishes for
your medical care.
• Seeking clarification when necessary to fully
understand health problems and the
proposed plan of care.
• Following through on agreed plan of care.
• Considering and respecting the rights of
others.

62. • Being courteous.
• Providing accurate information for insurance
claims and working with the Health System to
make payment arrangements when necessary
so that others can benefit from the services
provided here.
• Following visitation policies of Hospital.