The Consumer Protection Act of 1986 established Consumer Protection Councils at the central, state, and district levels to promote and protect consumer rights in India. It also set up Consumer Disputes Redressal Agencies including District Forums, State Commissions, and a National Commission to settle consumer disputes. The Act defined key terms like "consumer", "service", and outlined the jurisdiction and composition of the various consumer protection bodies.
Business Law unit- 4 - Consumer Protection Act
The Consumer Protection Act, 1986, Definition of Unfair Trade practices, Restrictive Trade Practices, Consumer Dispute, Rights of Consumers, Consumer Protection Councils.
International arbitration is the most commonly used process for resolving commercial disputes between transnational parties. There are two main types - ad hoc arbitration, which is flexible but requires party cooperation, and institutional arbitration, which is administered by an arbitration organization. Mediation is also used, where a neutral party helps negotiate a settlement, but it is non-binding and parties can withdraw at any time. The Permanent Court of Arbitration in The Hague is the oldest international dispute resolution organization and handles cases between states as well as between states and private parties.
This document provides an introduction and overview of consumer protection laws in India. It discusses the development of consumer movements that led to the passage of the Consumer Protection Act of 1986. The Act aims to better protect consumer interests, establish consumer councils and forums, and enable consumer dispute resolution. It covers all goods and services, defines key terms like "consumer", "goods", "services", and outlines the rights of consumers and procedures for filing complaints.
The document provides an overview of the Consumer Protection Act of 1986 in India. It discusses:
- The need for consumer protection laws due to exploitation of consumers.
- Key features of the Act including the establishment of consumer councils, quasi-judicial bodies at district, state, and national levels to provide speedy redressal of consumer disputes, and provisions for compensation and penalties.
- Rights provided to consumers such as the rights to safety, be informed, choose products, seek redressal, and consumer education.
- The three-tier structure for consumer dispute redressal including district forums, state commissions, and a national commission to handle various claims based on their value.
This document provides information about the Consumer Protection Act of 1986 in India. It was enacted to provide simpler and quicker redressal for consumer grievances. The act established consumer dispute redressal agencies at the district, state, and national levels to hear complaints. Key rights established for consumers include the right to protection from unsafe goods/services, the right to information about products, and the right to seek redress against unfair practices. The document outlines the composition and jurisdiction of district forums for filing complaints.
Consumerism aims to protect consumers and ensure they receive good value for money spent. Consumer education is important to create awareness of rights and responsibilities. Governments should develop strong consumer protection policies regarding health and safety, access to information, redressal, and freedom to organize. Some problems Indian consumers face include shortages, lack of competition, unfamiliarity with products, low literacy, and unorganized consumer groups. The Consumer Protection Act of 1986 established consumer councils and forums to provide simple and speedy redressal of consumer disputes.
Get all the information related to companies act 2013/1956 including its rules, draft rules, forms, notifications, circulars, orders, definitions, guidelines, schedules, etc.
https://www.nclt.in/
Business Law unit- 4 - Consumer Protection Act
The Consumer Protection Act, 1986, Definition of Unfair Trade practices, Restrictive Trade Practices, Consumer Dispute, Rights of Consumers, Consumer Protection Councils.
International arbitration is the most commonly used process for resolving commercial disputes between transnational parties. There are two main types - ad hoc arbitration, which is flexible but requires party cooperation, and institutional arbitration, which is administered by an arbitration organization. Mediation is also used, where a neutral party helps negotiate a settlement, but it is non-binding and parties can withdraw at any time. The Permanent Court of Arbitration in The Hague is the oldest international dispute resolution organization and handles cases between states as well as between states and private parties.
This document provides an introduction and overview of consumer protection laws in India. It discusses the development of consumer movements that led to the passage of the Consumer Protection Act of 1986. The Act aims to better protect consumer interests, establish consumer councils and forums, and enable consumer dispute resolution. It covers all goods and services, defines key terms like "consumer", "goods", "services", and outlines the rights of consumers and procedures for filing complaints.
The document provides an overview of the Consumer Protection Act of 1986 in India. It discusses:
- The need for consumer protection laws due to exploitation of consumers.
- Key features of the Act including the establishment of consumer councils, quasi-judicial bodies at district, state, and national levels to provide speedy redressal of consumer disputes, and provisions for compensation and penalties.
- Rights provided to consumers such as the rights to safety, be informed, choose products, seek redressal, and consumer education.
- The three-tier structure for consumer dispute redressal including district forums, state commissions, and a national commission to handle various claims based on their value.
This document provides information about the Consumer Protection Act of 1986 in India. It was enacted to provide simpler and quicker redressal for consumer grievances. The act established consumer dispute redressal agencies at the district, state, and national levels to hear complaints. Key rights established for consumers include the right to protection from unsafe goods/services, the right to information about products, and the right to seek redress against unfair practices. The document outlines the composition and jurisdiction of district forums for filing complaints.
Consumerism aims to protect consumers and ensure they receive good value for money spent. Consumer education is important to create awareness of rights and responsibilities. Governments should develop strong consumer protection policies regarding health and safety, access to information, redressal, and freedom to organize. Some problems Indian consumers face include shortages, lack of competition, unfamiliarity with products, low literacy, and unorganized consumer groups. The Consumer Protection Act of 1986 established consumer councils and forums to provide simple and speedy redressal of consumer disputes.
Get all the information related to companies act 2013/1956 including its rules, draft rules, forms, notifications, circulars, orders, definitions, guidelines, schedules, etc.
https://www.nclt.in/
The document discusses national income and how it is determined. It outlines a model where total output is determined by supply factors in the goods, labor, and capital markets based on a production function. It then discusses how total income is distributed to labor and capital based on their marginal products. Consumption, investment, and government spending determine demand in the goods market, and equilibrium is reached when supply equals demand.
La Unión Europea ha propuesto un nuevo paquete de sanciones contra Rusia que incluye un embargo al petróleo. El embargo prohibiría las importaciones de petróleo ruso por mar y por oleoducto, aunque se concederían exenciones temporales a Hungría y Eslovaquia. Este sexto paquete de sanciones de la UE también incluye la desconexión del mayor banco ruso, Sberbank, del sistema SWIFT y la prohibición de tres emisoras estatales rusas.
E.D. Hirsch Jr. proposes the idea of cultural literacy, which is a shared body of knowledge that allows people to fully comprehend written and spoken communication. He believes this knowledge is essential for national understanding. Critics argue that Hirsch's approach can emphasize memorizing facts over developing thinking skills and has a Eurocentric bias. Recent studies have shown promise for Hirsch's Core Knowledge curriculum in improving reading abilities, but debates continue around whose knowledge should be included and how it fits with reforms like Common Core standards.
Rajeev Numerology is a leading IT solution provider that offers numerology readings and digital marketing services. They are seeking to redesign their website to better showcase their numerology services and testimonials, generate more leads, and integrate social media. The proposed solutions include segmenting numerology types and services clearly, improving testimonial and event sections, and optimizing pages for lead generation through forms, videos, and calls to action. Competitor analysis of two other psychic sites showed strengths in social media presence but also areas for Rajeev Numerology to improve like adding video content and blog sections.
1) The document discusses the classical theory of inflation, including its causes, effects, and macroeconomic costs.
2) It explains the quantity theory of money, which links inflation to the growth of money supply. If money supply grows faster than real GDP, inflation will result.
3) In the long run, changes in money supply growth determine inflation, while inflation expectations and real GDP growth are stable. Higher money growth causes proportionally higher inflation.
Bjoern Eskofier: Keynote at DSAI & TISHW 2016 ConferenceBjoern Eskofier
Ubiquitous Health:
Wearable Computing Systems that Promote Healthy Living and Transform Health Care
The fast-growing costs of acute care are pushing the healthcare systems worldwide to a limit. Globally, we are coming to realize that we cannot afford to provide everybody with access to unlimited healthcare services in the light of current demographic changes. An alternative approach is emerging that focuses on “keeping people healthy” through primary and secondary prevention in all phases of life. This paradigm shift in the healthcare systems is demanding research in ambient, sensor-enhanced assistive technologies that “keep people outside of the hospital”. Therefore, a fast-growing interest exists for wearable and pervasive computing systems and ambient assistive technology that aim at ubiquitous health promotion for individuals in the home and community settings.
The talk will present several examples for associated research projects in the fields of sports, health, and medicine. A particular example is the miLife research project (Fig. 1). In this project, we i) implemented ambient sensors for physiological (ECG, EMG, ...) and biomechanical (accelerometer, gyroscope, ...) data recording, ii) used pervasive computing systems (e.g. in smartphones or smarthomes) for monitoring and signal processing, and iii) employed data base technology, machine learning algorithms, and simulation models in order to provide accurate information to sportsmen, patients, and caregivers in numerous applications that aimed at promoting healthy living and improving health care.
The talk will also present further research challenges that exist in the field of wearable and pervasive computing systems for ubiquitous health support. Example challenges are the required signal processing and machine learning algorithms that need to be computationally efficient yet sufficiently accurate, but also comprehensive databases, simulative data analysis and holistic data mining strategies. The outlook of the presentation will focus on future research directions that aim at contributing to the above mentioned paradigm shift in global healthcare systems by the use of wearable and pervasive computing systems for ubiquitous health support.
The Consumer Protection Act of 1986 established consumer protection councils and consumer disputes redressal agencies in India to protect consumer interests and resolve consumer complaints. It defines key terms like consumer, goods, services, complaints and establishes three-tier quasi-judicial mechanisms - District Forums, State Commissions and a National Commission - to address consumer disputes in a cost-effective manner. The District Forums have jurisdiction over matters where compensation claimed is up to 20 lakhs rupees, State Commissions have jurisdiction from 20 lakhs to 1 crore rupees, and disputes over 1 crore rupees go to the National Commission.
Consumer protection act 1986, India. Incorporation, Who is consumer, objectives, Councils and redressal agencies. This is a detailed presentation made by myself and my team for the presentation at the School of Management Sciences in IIEST, Shibpur
The Consumer Protection Act was enacted in 1986 to protect consumer rights and provide a mechanism for resolving disputes. It established Consumer Dispute Redressal Agencies at the district, state, and national levels to provide simple and speedy remedies to consumer complaints. The agencies aim to protect consumer rights such as the right to safety, information, choice, being heard, seeking redressal, and education. They cover all goods and services purchased for personal use. Complaints can be filed online, by phone or SMS within 30 days of an issue.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objectives of protecting consumer rights and interests through establishing councils at the district, state, and central levels. It defines who constitutes a consumer and their rights. It also describes the process for filing complaints related to defective goods or deficient services and having them addressed by the appropriate consumer disputes redressal agencies at the district, state, and national levels.
The document summarizes the Consumer Protection Act of 1986 in India. It outlines the objectives of protecting consumer rights and establishing consumer protection councils. It also defines key terms like "consumer", "complaint", and "unfair trade practice". The redressal mechanism establishes 3 tiers - district, state, and national consumer dispute redressal forums - to provide simple and speedy remedies to consumer complaints. The district forum handles cases under 20 lakhs rupees while higher amounts are addressed by the state and national commissions.
The document discusses consumer protection and the need for it. It notes that consumers are often exploited through misleading advertisements, non-compliance, and other unfair seller practices. This makes consumers victims of the seller's market. It then discusses the various factors that can lead to consumer exploitation, such as deceptive techniques, false guarantees, product shortages, and adulteration. The document also provides a brief history of consumer rights movements and introduces the key topics to be covered, which include the Indian Consumer Protection Act of 1986, the consumer complaint redressal process through district, state, and national commissions, and lodging a complaint.
The document discusses the Consumer Protection Act of 1986 in India, which aims to protect consumer interests through establishing consumer councils at the district, state, and national levels to address consumer grievances. It defines key terms like "consumer" and "consumerism" and outlines the rights of consumers, redressal agencies under the Act, and provisions regarding complaints about defective goods and services.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objectives of the act, which are to protect consumer interests and safeguard their rights. It also defines important terms like "consumer", "complaint", and "complainant". It describes the composition and jurisdiction of consumer disputes redressal agencies at the district, state and national levels. It provides examples of consumer complaints filed and redressal orders issued by consumer forums against companies for unfair trade practices and deficiency in services.
this is a very short notes and which will be very easy to learn. it helps you out in your exam. please do read it. hope you like this presentation. if there is any mistake please do let me know in comment box. thank you.
The Consumer Protection Act was enacted in India in 1986 to protect consumers from exploitation and unfair trade practices. It establishes a three-tier system for expeditiously resolving consumer disputes - district forums, state commissions, and a national commission. The objectives of the act are to give better protection to consumer interests, rights, and enable redressal of complaints. It aims to make the consumer dispute process simple, quick and inexpensive. The act covers all goods and services and provides effective safeguards against unfair trade practices and defective products that can harm consumers.
The document summarizes key aspects of the Consumer Protection Act 1986 in India. It defines important terms like consumer, goods, services, and outlines the objectives to protect consumer interests. It describes the consumer disputes redressal system including District Forums for claims up to Rs. 20 lakhs, State Commissions for claims from Rs. 20 lakhs to Rs. 1 crore, and the National Commission for claims over Rs. 1 crore. The rights of consumers and the roles of the Central, State and District Consumer Protection Councils are also covered.
Consumer protection laws aim to protect the rights of consumers and provide effective mechanisms for dispute resolution. The Consumer Protection Act 1986 established consumer forums at the district, state and national level to address consumer complaints in a cost-effective manner. Key rights of consumers include safety, choice, information, representation and redress. The summary should outline the complaint process and relief available to consumers through these forums.
The document summarizes key aspects of the Consumer Protection Act 1986 in India. It defines important terms like goods, services, and consumers. It describes the objectives of the act to better protect consumer interests and rights. It outlines the consumer disputes redressal system including district forums, state commissions, and a national commission to provide speedy and inexpensive resolution of consumer complaints. It details the composition and jurisdiction of these quasi-judicial bodies. The summary aims to highlight the essential information around definitions, objectives, and dispute resolution mechanisms under the Act.
The document discusses national income and how it is determined. It outlines a model where total output is determined by supply factors in the goods, labor, and capital markets based on a production function. It then discusses how total income is distributed to labor and capital based on their marginal products. Consumption, investment, and government spending determine demand in the goods market, and equilibrium is reached when supply equals demand.
La Unión Europea ha propuesto un nuevo paquete de sanciones contra Rusia que incluye un embargo al petróleo. El embargo prohibiría las importaciones de petróleo ruso por mar y por oleoducto, aunque se concederían exenciones temporales a Hungría y Eslovaquia. Este sexto paquete de sanciones de la UE también incluye la desconexión del mayor banco ruso, Sberbank, del sistema SWIFT y la prohibición de tres emisoras estatales rusas.
E.D. Hirsch Jr. proposes the idea of cultural literacy, which is a shared body of knowledge that allows people to fully comprehend written and spoken communication. He believes this knowledge is essential for national understanding. Critics argue that Hirsch's approach can emphasize memorizing facts over developing thinking skills and has a Eurocentric bias. Recent studies have shown promise for Hirsch's Core Knowledge curriculum in improving reading abilities, but debates continue around whose knowledge should be included and how it fits with reforms like Common Core standards.
Rajeev Numerology is a leading IT solution provider that offers numerology readings and digital marketing services. They are seeking to redesign their website to better showcase their numerology services and testimonials, generate more leads, and integrate social media. The proposed solutions include segmenting numerology types and services clearly, improving testimonial and event sections, and optimizing pages for lead generation through forms, videos, and calls to action. Competitor analysis of two other psychic sites showed strengths in social media presence but also areas for Rajeev Numerology to improve like adding video content and blog sections.
1) The document discusses the classical theory of inflation, including its causes, effects, and macroeconomic costs.
2) It explains the quantity theory of money, which links inflation to the growth of money supply. If money supply grows faster than real GDP, inflation will result.
3) In the long run, changes in money supply growth determine inflation, while inflation expectations and real GDP growth are stable. Higher money growth causes proportionally higher inflation.
Bjoern Eskofier: Keynote at DSAI & TISHW 2016 ConferenceBjoern Eskofier
Ubiquitous Health:
Wearable Computing Systems that Promote Healthy Living and Transform Health Care
The fast-growing costs of acute care are pushing the healthcare systems worldwide to a limit. Globally, we are coming to realize that we cannot afford to provide everybody with access to unlimited healthcare services in the light of current demographic changes. An alternative approach is emerging that focuses on “keeping people healthy” through primary and secondary prevention in all phases of life. This paradigm shift in the healthcare systems is demanding research in ambient, sensor-enhanced assistive technologies that “keep people outside of the hospital”. Therefore, a fast-growing interest exists for wearable and pervasive computing systems and ambient assistive technology that aim at ubiquitous health promotion for individuals in the home and community settings.
The talk will present several examples for associated research projects in the fields of sports, health, and medicine. A particular example is the miLife research project (Fig. 1). In this project, we i) implemented ambient sensors for physiological (ECG, EMG, ...) and biomechanical (accelerometer, gyroscope, ...) data recording, ii) used pervasive computing systems (e.g. in smartphones or smarthomes) for monitoring and signal processing, and iii) employed data base technology, machine learning algorithms, and simulation models in order to provide accurate information to sportsmen, patients, and caregivers in numerous applications that aimed at promoting healthy living and improving health care.
The talk will also present further research challenges that exist in the field of wearable and pervasive computing systems for ubiquitous health support. Example challenges are the required signal processing and machine learning algorithms that need to be computationally efficient yet sufficiently accurate, but also comprehensive databases, simulative data analysis and holistic data mining strategies. The outlook of the presentation will focus on future research directions that aim at contributing to the above mentioned paradigm shift in global healthcare systems by the use of wearable and pervasive computing systems for ubiquitous health support.
The Consumer Protection Act of 1986 established consumer protection councils and consumer disputes redressal agencies in India to protect consumer interests and resolve consumer complaints. It defines key terms like consumer, goods, services, complaints and establishes three-tier quasi-judicial mechanisms - District Forums, State Commissions and a National Commission - to address consumer disputes in a cost-effective manner. The District Forums have jurisdiction over matters where compensation claimed is up to 20 lakhs rupees, State Commissions have jurisdiction from 20 lakhs to 1 crore rupees, and disputes over 1 crore rupees go to the National Commission.
Consumer protection act 1986, India. Incorporation, Who is consumer, objectives, Councils and redressal agencies. This is a detailed presentation made by myself and my team for the presentation at the School of Management Sciences in IIEST, Shibpur
The Consumer Protection Act was enacted in 1986 to protect consumer rights and provide a mechanism for resolving disputes. It established Consumer Dispute Redressal Agencies at the district, state, and national levels to provide simple and speedy remedies to consumer complaints. The agencies aim to protect consumer rights such as the right to safety, information, choice, being heard, seeking redressal, and education. They cover all goods and services purchased for personal use. Complaints can be filed online, by phone or SMS within 30 days of an issue.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objectives of protecting consumer rights and interests through establishing councils at the district, state, and central levels. It defines who constitutes a consumer and their rights. It also describes the process for filing complaints related to defective goods or deficient services and having them addressed by the appropriate consumer disputes redressal agencies at the district, state, and national levels.
The document summarizes the Consumer Protection Act of 1986 in India. It outlines the objectives of protecting consumer rights and establishing consumer protection councils. It also defines key terms like "consumer", "complaint", and "unfair trade practice". The redressal mechanism establishes 3 tiers - district, state, and national consumer dispute redressal forums - to provide simple and speedy remedies to consumer complaints. The district forum handles cases under 20 lakhs rupees while higher amounts are addressed by the state and national commissions.
The document discusses consumer protection and the need for it. It notes that consumers are often exploited through misleading advertisements, non-compliance, and other unfair seller practices. This makes consumers victims of the seller's market. It then discusses the various factors that can lead to consumer exploitation, such as deceptive techniques, false guarantees, product shortages, and adulteration. The document also provides a brief history of consumer rights movements and introduces the key topics to be covered, which include the Indian Consumer Protection Act of 1986, the consumer complaint redressal process through district, state, and national commissions, and lodging a complaint.
The document discusses the Consumer Protection Act of 1986 in India, which aims to protect consumer interests through establishing consumer councils at the district, state, and national levels to address consumer grievances. It defines key terms like "consumer" and "consumerism" and outlines the rights of consumers, redressal agencies under the Act, and provisions regarding complaints about defective goods and services.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objectives of the act, which are to protect consumer interests and safeguard their rights. It also defines important terms like "consumer", "complaint", and "complainant". It describes the composition and jurisdiction of consumer disputes redressal agencies at the district, state and national levels. It provides examples of consumer complaints filed and redressal orders issued by consumer forums against companies for unfair trade practices and deficiency in services.
this is a very short notes and which will be very easy to learn. it helps you out in your exam. please do read it. hope you like this presentation. if there is any mistake please do let me know in comment box. thank you.
The Consumer Protection Act was enacted in India in 1986 to protect consumers from exploitation and unfair trade practices. It establishes a three-tier system for expeditiously resolving consumer disputes - district forums, state commissions, and a national commission. The objectives of the act are to give better protection to consumer interests, rights, and enable redressal of complaints. It aims to make the consumer dispute process simple, quick and inexpensive. The act covers all goods and services and provides effective safeguards against unfair trade practices and defective products that can harm consumers.
The document summarizes key aspects of the Consumer Protection Act 1986 in India. It defines important terms like consumer, goods, services, and outlines the objectives to protect consumer interests. It describes the consumer disputes redressal system including District Forums for claims up to Rs. 20 lakhs, State Commissions for claims from Rs. 20 lakhs to Rs. 1 crore, and the National Commission for claims over Rs. 1 crore. The rights of consumers and the roles of the Central, State and District Consumer Protection Councils are also covered.
Consumer protection laws aim to protect the rights of consumers and provide effective mechanisms for dispute resolution. The Consumer Protection Act 1986 established consumer forums at the district, state and national level to address consumer complaints in a cost-effective manner. Key rights of consumers include safety, choice, information, representation and redress. The summary should outline the complaint process and relief available to consumers through these forums.
The document summarizes key aspects of the Consumer Protection Act 1986 in India. It defines important terms like goods, services, and consumers. It describes the objectives of the act to better protect consumer interests and rights. It outlines the consumer disputes redressal system including district forums, state commissions, and a national commission to provide speedy and inexpensive resolution of consumer complaints. It details the composition and jurisdiction of these quasi-judicial bodies. The summary aims to highlight the essential information around definitions, objectives, and dispute resolution mechanisms under the Act.
The document discusses the Consumer Protection Act of 1986 in India. It was introduced to protect consumers from exploitation by businesses as India opened its economy in the 1980s and 1990s. The Act established a three-tier quasi-judicial system of District Forums, State Commissions, and a National Commission to address consumer complaints. It defined a consumer, outlined consumer rights and responsibilities, and explained the process for filing complaints. Remedies under the Act include replacements, refunds, discontinuing unfair practices, and more. The Act also created Consumer Protection Councils at central, state, and district levels to promote consumer interests.
consumer protection and consumer forumGauri Gatade
this set of slides will help to gain a lot of knowledge about consumer forum and here is a survey report on a consumer form of a district Dharwad, Karnataka, India.
The Consumer Protection Act of 1986 (replaced by the 2019 Act) established consumer councils at the central, state, and district levels in India to protect consumer interests and handle grievances. Key aspects of the 1986 Act included defining a consumer as someone who purchases goods or services, establishing the Central Consumer Protection Council to address consumer issues nationally, and empowering consumers to file complaints over defective goods and deficient services in consumer forums. The Act was landmark legislation that increased business accountability to customers and strengthened consumer rights in India.
This document outlines the key aspects of the Consumer Protection Act of 1986 in India including:
1. The objectives of establishing consumer protection councils at central and state levels and providing consumer dispute redressal mechanisms.
2. The rights of consumers such as protection from hazardous goods, access to information about product quality and prices, and seeking redressal against unfair trade practices.
3. The definitions of terms used in the act and roles of the District Forum, State Commission, and National Consumer Disputes Redressal Commission which were established to resolve consumer complaints.
The Consumer Protection Act was enacted in 1986 and amended in 2019 to strengthen consumer rights in India. It established consumer protection councils at the central, state, and district levels to promote and protect consumer rights. It also created the Central Consumer Protection Authority to investigate and take action against misleading advertisements and unfair trade practices. Under the Act, consumers have rights such as protection from hazardous goods, unfair trade practices, and access to information about product quality and pricing. They can file complaints with district, state, or national consumer commissions depending on the complaint amount. Penalties for violations include fines, imprisonment, or license suspension.
Similar to 1 the-consumer-protection-act-19863 (20)
3. Objective
An Act to provide for better protection
of the interests of consumers and for
that purpose to make provision for
the establishment of consumer
councils and other authorities for the
settlement of consumers' disputes
and for matters connected therewith.
3
4. Definitions.
"consumer" means any person who—
• buys any goods for a consideration,
• hires or avails of any services for a
consideration,
• “uses such goods” with the approval of
person who has bought such goods for
consideration.
• “is beneficiary of services” with the
approval of person who has hired the
services for consideration.
4
5. Continued…
"person" includes,—
• a firm whether registered or not;
• a Hindu undivided family;
• a cooperative society;
• every other association of persons
whether registered under the
Societies Registration Act, 1860 (21
of 1860) or not;
5
6. Continued…
"service" means service of any
description which is made available to
potential users and includes, the provision
of facilities in connection with banking,
financing insurance, transport, processing,
supply of electrical or other energy…
6
7. Continued…
board or lodging or both, housing
construction, entertainment,
amusement or the purveying of news
or other information, but does not
include the rendering of any service
free of charge or under a contract of
personal service;
7
8. Continued…
Manufacturer is a person who
• Makes or manufactures any goods or
parts thereof.or
• Assembles parts of the goods made
or manufactured by others and claims
the end product to be goods
manufactured by himself,or
8
9. Continued…
• Puts his own mark on any goods
made or manufactured by any other
manufacturer and claims such goods
to be goods made by him.
9
10. Continued…
Trader is a person who –
• Sells goods or,
• Distributes any goods for sale,
• Manufacturer of goods for sale,
• Packer of goods who sells or
distributes goods in package form.
10
11. Continued…
"complaint" means any allegation in
writing made by a complainant that
—
• an unfair trade practice or a
restrictive trade practice has been
adopted by any trader or service
provider;
• the goods bought by him or agreed to
be bought by him; suffer from one or
more defects;
11
12. Continued…
• the services hired or availed of or
agreed to be hired or availed of by
him suffer from deficiency in any
respect;
• a trader or service provider, as the
case may be, has charged for the
goods or for the service mentioned in
the complaint a price in excess of the
price.
12
13. Continued…
• goods which will be hazardous to life
and safety when used or being
offered for sale to the public.
• services which are hazardous or likely
to be hazardous to life and safety of
the public when used.
13
14. Continued…
"consumer dispute" means a
dispute where the person against
whom a complaint has been made,
denies or disputes the allegations
contained in the complaint.
14
15. CONSUMER PROTECTION
COUNCILS
Central Consumer Protection Council.
The Central Council shall consist of the
following members,
• the Minister in charge of the consumer
affairs in the Central Government, who shall
be its Chairman, and
• such number of other official or nonofficial
members representing such interests as
may be prescribed.
15
16. Continued…
Objects of the Central Council.—
The objects of the Central Council shall
be to promote and protect the rights of
the consumers such as,—
• the right to be protected against the
marketing of goods and services which
are hazardous to life and property;
16
17. Continued…
• the right to be assured, wherever
possible, access to a variety of goods
and services at competitive prices;
• the right to be heard and to be assured
that consumer's interests will receive
due consideration at appropriate
forums;
17
18. Continued…
• the right to be informed about the
quality, quantity, potency, purity,
standard and price of goods or
servicesthe right to seek redressal
against unfair trade practices or
restrictive trade practices or
unscrupulous exploitation of con
sumers; and
• the right to consumer education.
18
19. Procedure for meetings of
the Central Council.
• The Central Council shall meet as and
when necessary, but at least one
meeting of the Council shall be held
every year.
• The Central Council shall meet at such
time and place as the Chairman may
think fit and shall observe such
procedure in regard to the transaction of
its business as may be prescribed.
19
20. State Consumer Protection
Councils.
The State Council shall consist of the
following members, namely:—
• the Minister incharge of consumer affairs
in the State Government who shall be its
Chairman;
• such number of other official or non
official members representing such
interests as may be prescribed by the
State Government.
20
21. Continued…
• such number of other official or non
official members, not exceeding ten,
as may be nominated by the Central
Government.
21
22. Procedure for meetings of the
State Council.
The State Council shall meet as and
when necessary but not less than two
meetings shall be held every year.
The State Council shall meet at such
time and place as the Chairman may
think fit and shall observe such
procedure in regard to the transaction of
its business as may be prescribed by the
State Government.
22
23. Continued…
Objects of the State Council. —
The objects of every State Council
shall be to promote and protect
within the State the rights of the
consumers.
23
24. District Consumer Protection
Council
It consist of the following members,
namely—
• the Collector of the district (by
whatever name called), who shall be its
Chairman;
• such number of other official and non
official members representing such
interests as may be prescribed by the
State Government.
24
25. Procedure for meetings of the
District Council.
The District Council shall meet as and
when necessary but not less than two
meetings shall be held every year.
The District Council shall meet at such
time and place within the district as the
Chairman may think fit and shall observe
such procedure in regard to the
transaction of its business as may be
prescribed by the State Government.
25
26. Continued…
The objects of every District Council
shall be to promote and protect
within the district the rights of the
consumers
26
27. CONSUMER DISPUTES
REDRESSAL AGENCIES
Redressal Forums.
• District Forums a Consumer
Disputes Redressal Forum to be known
as the "District Forum" established by
the State Government in each district
of the State by notification:
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28. Continued…
Each District Forum shall consist of,—
• a person who is, or has been, or is
qualified to be a District Judge, who shall
be its President;
• two other members, one of whom shall
be a woman, who shall have the
following qualifications, namely —
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29. Continued…
– be not less than thirtyfive years of age,
– possess a bachelor's degree from a
recognised university,
– be persons of ability, integrity and
standing, and have adequate knowledge
and experience of at least ten years in
dealing with problems relating to
economics, law, commerce,
accountancy, industry, public affairs or
administration:
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30. Jurisdiction of the District
Forum.
The District Forum shall have
jurisdiction to entertain complaints
where the value of the goods or
services and the compensation, if any,
claimed ''does not exceed rupees
twenty lakhs.
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31. Continued…
• State Commission A Consumer
Disputes Redressal Commission to be
known as the "State Commission"
established by the State Government
in the State.
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32. Continued…
Each State Commission shall
consist of—
• A person who is or has been a Judge
of a High Court, appointed by the
State Government, who shall be its
President.
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33. Continued…
• not less than two, and not more than such number
of members, and one of whom shall be a woman,
who shall have the following qualifications,
namely:—
be not less than thirtyfive years of age;
possess a bachelor's degree from a recognised
university;
be persons of ability, integrity and standing, and
have adequate knowledge and experience of at
least ten years in dealing with problems relating to
economics, law, commerce, accountancy, industry,
public affairs or administration:
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34. Jurisdiction of the SC
The State Commission shall have
jurisdiction to entertain complaints
where the value of the goods or
services and the compensation, if
any, claimed ''exceeding rupees
twenty lakhs but less than one
crore”.
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35. Continued…
• National Commission A National
Consumer Disputes Redressal known
as the " National Commission” is
established by the Central
Government .
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36. Jurisdiction of the National
Commission.
The National Commission. shall
have jurisdiction to entertain
complaints where the value of the
goods or services and the
compensation, if any, claimed
''exceeding rupees one crore”.
36