The document discusses consumer protection in India. It defines a consumer as the final user of goods and services. The enactment of the Consumer Protection Act (CPA) in 1986 was a milestone that provided inexpensive grievance redressal and compensation. The CPA recognizes six of the eight UN consumer rights. Consumer protection councils exist at the central, state, and district levels to promote consumer rights. The three-tier system of consumer grievance redressal consists of district forums, state commissions, and a national commission. Deceptive advertising that is misleading or false violates consumer rights. Cases from India and other countries are compared to show higher compensation amounts awarded internationally.
A PRESENTATION ON COMPETITION ACT, 2002 WITH RECENT AMENDEMENTS. PRESENTED BY MADHUSUDAN NARAYA, STUDENT OF MBA AT NATIONAL INSTITUTE OF TECHNOLOGY, DUGAPUR, WEST BENGAL.
THIS TOPIC IS NECESSARY FOR MARKETING PEOPLE AND THE SLIDE CONTAINS THE CASES ALSO !!
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this slid is regarding Indian consumer protection of 1986. it will be useful for students who are doing MBA PGDM and graduation in commerce and management
A PRESENTATION ON COMPETITION ACT, 2002 WITH RECENT AMENDEMENTS. PRESENTED BY MADHUSUDAN NARAYA, STUDENT OF MBA AT NATIONAL INSTITUTE OF TECHNOLOGY, DUGAPUR, WEST BENGAL.
THIS TOPIC IS NECESSARY FOR MARKETING PEOPLE AND THE SLIDE CONTAINS THE CASES ALSO !!
Consumer Protection Councils & the rights of a consumerKARTHIK O
Detailed description of Consumer Protection Councils and Consumer Rights. It gives a brief idea about different levels of consumer protection councils & its objects & also gives details about the rights of a consumer.
Competition Law awareness and enforcement are increasing day by day. Long-term, sustainable growth of big organization, corporation and companies warrants attention to competition law while strategising their growth.
Do you understand what is a wagering agreement and a contingent agreement? Wagering Contracts and Contingent Contracts? If NO, then a must view slideshow for you.
this slid is regarding Indian consumer protection of 1986. it will be useful for students who are doing MBA PGDM and graduation in commerce and management
Presentation on Right to Information Act 2005, Provisions are explained for easy implementation for benefit of citizens( end user) and authority who are responsible for delivery of information.
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The Consumer Protection Act, 1986 was enacted to provide a simpler and quicker access to redress of consumer grievances. The Act seeks to promote and protects the interest of consumers against deficiencies and defects in goods or services. It also seeks to secure the rights of a consumer against unfair trade practices, which may be practiced by manufacturers and traders.
presentation on Consumer Protection Act. history of CPA. rights of consumer. consumer protection council. consumer redressal system. functions of consumer courts
this is a very short notes and which will be very easy to learn. it helps you out in your exam. please do read it. hope you like this presentation. if there is any mistake please do let me know in comment box. thank you.
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
1. Introduction
2. Problems Faced By Consumers
3. Evolution Of Consumer Protection Rights In India
4. Consumer Protection Act - 1986
5. Consumer
6. International Scenario
7. Rights Of A Consumer/ Objectives Of The Act
8. Complaint
9. Procedure Of Filing A Complaint
10.Forums
11. “Jago Grahak Jago” Scheme Of Govt. Of India
12. Consumer Guidance Society Of India (CGSI)
13. Statistical Data
14. Comparison Of Consumer Protection Act In India and Brazil
15. Case Studies
16. Recommendations
17. Conclusion
18. Webliography
Content:
What is Consumer?
Why protect the Consumers?
Concept of consumer protection.
Consumer Protection Act.
History of Consumer Protection Act.
Features of Consumer Protection Act.
Objectives of Consumer Protection Act.
Importance of Consumer Protection Act.
Scope of Consumer Protection Act.
Need of Consumer Protection Act.
Rights of the consumers.
Consumer Responsibility.
Three-tier consumer grievances
Consumer Protection Act, 1986 seeks to promote and protect the interest of consumers against deficiencies and defects in goods or services. It also seeks to secure the rights of a consumer against unfair or restrictive trade practices.
The Consumer Protection Act, 2019. Parliament of India. Long title. An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto.
To Provide better and all round protection to consumer. To Provide machinery for the speedy redressal of the grievances. To Create framework for consumers to seek redressal.
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2. WHO IS CONSUMER?
"A consumer is the most important visitor on our
premises. He is not dependent on us, we are on him.
He is not an interruption to our work, he is the
purpose of it. We are not doing a favour to a
consumer by giving him an opportunity. He is doing
us a favour by giving us opportunity to serve him”
-Mahatma Gandhi
3. • Consumer is the final user of all goods and
services .
• A person who buys good for business or resale
purpose is not a consumer.
4. •The enactment of CPA, 1986 by parliament was a milestone in the
history of consumer protection movement in India.
• The special feature of this act is to provide speedy and
inexpensive redressal grievances of the consumer and to provide
him specific relief or award of compensation wherever appropriate.
• It recognizes six of the eight rights of the consumer as provided in
the UN charter.
5. OBEJECTIVE OF CONSUMER
PROTECTION ACT,1986
• An Act to provide for better protection of the interests of
consumers and for that purpose to make provision for the
establishment of consumer councils and other authorities for
the settlement of consumer’s disputes and for matters
connected therewith.
6. RIGHTS OF CONSUMER
•Right to Protection
•Right of Information
•Right of Choice
•Right of Hearing
•Right of Redressal
•Right of Education
8. CENTRAL CONSUMER
PROTECTION COUNCIL
•Objectives of the Central Council
The objectives of the Central Council shall be to
promote and protect the rights of the consumers such
as— the right to be protected against the marketing
of goods and services which are hazardous to life and
property.
9. STATE CONSUMER
PROTECTION COUNCIL
•Objectives of the State Council
The objectives of every State Council shall
be to promote and protect within the State
the rights of the consumers.
10. DISTRICT CONSUMER
PROTECTION COUNCIL
Objectives of the District Council
•The objectives of every District Council
shall be to promote and protect within the
district the rights of the consumers.
14. DECEPTIVE ADVERTISING
•An advertisement which is potentially
misleading or literally false is deceptive.
•Potentially misleading ads are difficult
to evaluate because miscomprehension
may often occur.
Miscomprehension is a problem for
firms because the audience does not
understand the message being
delivered.
15. CASE 1
HEALTH PRODUCT
Weight loss by drinking
herbal tea for 12 weeks
CASE 2
FOOD ITEM
A big Mac burger of
McDonalds
CASE 3
SHAMPOO
Copied a famous brand
18. INDIAN CONSUMER PROTECTION
CASE 1
Redressal filed against: Indian Airlines
Issue: not allowing passenger to board the flight despite the fact that the
passenger had flight tickets booked
Compensation: Rs. 10,000
CASE 2
Redressal filed against: ROYAL STAGS PVT. LTD.
Issue: presence of protein impurity in beer
Compensation: Rs. 5,000
CASE 3
Redressal filed against: Shoe crafts
Issue: Sale of faulty camera from the grey market with mismatch in serial
number on guarantee card
Compensation: Rs.3033
19. INTERNATIONAL CONSUMER PROTECTION
CASE 1
Redressal filed against: Slim America, Inc
Issue: false advertising claims about a health product (dieting,
slimming)
Compensation: $8.3 million (Rs.32.3 crores)
CASE 2
Redressal filed against:Christiana Hospital
Issue: wrong medication leading to death of patient
Compensation:$1.6 million (Rs.6.2 crores)
CASE 3
Redressal filed against: Trans Union
Issue: misrepresentation of identity and inappropriate credit record
upload
Compensation:$ 800,000 (Rs.3.1 crores)