The document discusses consumer protection in e-commerce. It defines consumer rights and important rights that should be protected like health and safety, right to information, right to redress grievances. It also discusses types of consumer exploitation like misleading advertisements and unfair/restrictive trade practices. It talks about the role of businesses, government and consumers in effective consumer protection. It analyzes issues in protecting consumer rights in e-commerce and proposes measures to address legal rights in the e-business environment.
UTP broadly refers to any fraudulent, deceptive or dishonest trade practice; or business misrepresentation of the products or services that are being sold; which is prohibited by a statute or has been recognised as actionable under law by a judgment of the court .
UTP broadly refers to any fraudulent, deceptive or dishonest trade practice; or business misrepresentation of the products or services that are being sold; which is prohibited by a statute or has been recognised as actionable under law by a judgment of the court .
Do you understand what is a wagering agreement and a contingent agreement? Wagering Contracts and Contingent Contracts? If NO, then a must view slideshow for you.
Do you understand what is a wagering agreement and a contingent agreement? Wagering Contracts and Contingent Contracts? If NO, then a must view slideshow for you.
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
Introduction
Problems Faced By Consumers
Evolution Of Consumer Protection Rights In India
Consumer Protection Act - 1986
Who is a Consumer
International Scenario
Rights Of A Consumer/ Objectives Of The Act
What is Complaint
Procedure Of Filing A Complaint
What are Forums
“Jago Grahak Jago” Scheme Of Govt. Of India
Consumer Guidance Society Of India (CGSI)
Statistical Data
Comparison Of Consumer Protection Act In India And
Brazil
Case Studies
DHARAMDAS PRITIANI VS. HDFC ERGO GENERAL INSURANCE COMPANY LTD
CHETAN PRAKASH VS. MET INSTITUTE OF COMPUTER SCIENCE
KRISHAN KUMAR BAJAJ VS. PEPSICO
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this slid is regarding Indian consumer protection of 1986. it will be useful for students who are doing MBA PGDM and graduation in commerce and management
By spelling out the rights and remedies of the consumers in a market so far dominated by organized manufacturers and traders of goods and providers of various types of services, the Act makes buyer beware a thing of the past.
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The Consumer Protection Act 1986 was enacted by the Indian Parliament to safeguard the interests of consumers (COPRA). The Consumer Protection Act of 2019 overcomes the Consumer Protection Act of 1986. The Assembly approved the Act in October 1986, and it went into force on December 24. The relevant statute was enacted prior to the COPRA act. In order to address consumer complaints and related difficulties, it was formed to create consumer research, councils, and other organizations.
Consumerism,Consumer Rights & Consumer Protection Act 1986Venkat. P
Roots of Consumerism – Consumer Safety and Information – Environmental Concerns – Consumer Privacy – Consumer Protection Act 1986; Central and State Consumer Protection Councils, Consumer Disputes Redressal Agencies and Forum, National Consumer Disputes Redressal Commission
The Consumer Protection Act,1986 (COPRA) was an Act by the Parliament of India elected to protect the interests of consumers in India.It was replaced by the Consumer Protection Act, 2019. It was made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected with it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986. The statute on the right was made before this COPRA act 1986.
Consumer Disputes Redressal Agencies
Main article: Consumer Court
District Consumer Disputes Redressal Commission (DCDRC): Also known as the "District Commission" established by the State Government in each district of the State. The State Governments may establish more than one District Forum in a district. It is a district-level court that deals with cases valuing up to ₹10 million (US$130,000).[2][3]
State Consumer Disputes Redressal Commission (SCDRC): Also known as the "State Commission" established by the State Government in the State. It is a state-level court that takes up cases valuing less than ₹100 million (US$1.3 million)[2][3]
National Consumer Disputes Redressal Commission (NCDRC): Established by the Central Government. It deals with matters of more than ₹100 million.[3]
Objectives of the central council
The objectives of the Central Council are to promote and protect the rights of the consumers such as:-
The right to be protected against the marketing of goods and services which are hazardous to life and property.
The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be to protect the consumer against unfair trade practices;
The right to be assured, wherever possible, access to a variety of goods and services at competitive prices ;
The right to be heard and to be assured that consumer's interest will receive due consideration at appropriate forums;
The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers
The right to consumer education.
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