SlideShare a Scribd company logo
How to copy
Spotify in 30 min*
Cliff Hazell
Coach at Spotify
Find me onTwitter: @ixhd
Perhaps?
Seen our “model”
Henrik’sVideos?
Conference Talks?
Allmodelsare
wrong…some
areuseful
(justasnapshot)
(lotsofvariety)
Somethingsweavoid
Whyweavoidthem
Whatwedoinstead
Culture is necessary
but not sufficient
What’s it like inside?
IT Shelf
- Project Lolipop
Lollipop
Pelle 1:1
The Story of a
Learning
Organization
“Be the best at
getting better”
Punishing Failure
Avoid
“Each organisation is
perfectly designed for the
results it’s achieving”
Build trust,
Celebrate Learning
Instead
Hero Worship
Avoid
“A system is not the
sum of it’s parts, but
the product of its
interactions”
Collaboration,
Team success
Encourage
Centralizing all
Information and
Decision
Avoid


“Decentralising control requires
decentralising both authority to
make decisions and the information
to make them correctly”
Don Reinertsen
Leadership and
responsibility at all Levels
Encourage
Attend to Clarity*
* != detail
Establish Conditions
Appropriate
Constraints
“More companies die of
indigestion than
starvation”
CelebrateLearning
EncourageCollaboration
LeadershipatallLevels
“But… We’re special”
“People won’t do work if we don’t tell them!”
“Learning, Teaching, Mentoring and
Coaching is too expensive!”
“We don’t have time to change how we
work”
HowcanIgetbetter
atgettingbetter?
Tobuildtrust,gofirst
SmallSafetoFailexperiments
GototheGemba
CelebrateLearning
EncourageCollaboration
LeadershipatallLevels
Thank you
Cliff Hazell
Coach at Spotify
Find me onTwitter: @ixhd

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