The slides of a talk/knowledge cafe I ran for NetIKX in London on 21st November 2007. On "How do you make people share their knowledge?".

1. How do we make people share their knowledge! David Gurteen Gurteen Knowledge Learning, Sharing and Collaboration The Keys to success in the Knowledge based Organization NetIKX 21 st November 2007

2. How do we make them share their knowledge?

4. Work with People – don’t do things to them! Many of the familiar principles of Quality management amount to an elaboration of this simple truth: an innovative, healthy organization requires that we work with people rather than do things to them . Alfie Kohn

5. How do we better work together? How do we better work together? How do you make them share? Many of the familiar principles of Quality management amount to an elaboration of this simple truth: an innovative, healthy organization requires that we work with people rather than do things to them . Alfie Kohn

6. Knowledge Sharing

17. Benefit & Time Time Availability Benefit high low high low no brainer Opportunity for learning/ relationship building explore/ escalate suggest an alternative

19. Should organizations reward knowledge sharing?

20. For Best Results Forget the Bonus! Here is what Alfie Kohn has to say about rewards To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system http:// www.alfiekohn.org

26. So what’s the solution? How do we make people share? How do we make people do anything?

28. Bob Buckman Our approach to KM is far more than stick or carrot. We say, "Knowledge Sharing is your job. Do it!" As a reward you may keep your job.

29. How Children Fail Children do not need to be made to learn to be better, told what to do or shown how. If they are given access to enough of the world, they will see clearly enough what things are truly important to themselves and to others, and they will make for themselves a better path into that world then anyone else could make for them John Holt

30. Change The only way to change is to change your understanding . Anthony de Mello, Jesuit Priest

32. How do we understand better? Through being involved and through open conversation !

33. Business is a Conversation

34. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto

35. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation

36. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto

37. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding ” Debate or dialogue?

41. Conversation Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist

42. Summary How do we better work together? How do you make people share? Better understanding through open conversation Rewards and Praise

43. Questions?

44. Knowledge Cafe

45. Knowledge Sharing How do we make people share their knowledge?

46. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com