This document summarizes key points from a 30-minute presentation on how online learning delivery tools are changing the business landscape. The presentation covered 5 main topics: 1) Better employee experiences, 2) Acceptance of eLearning, 3) Increased agility in learning experience design, 4) Online learning becoming the business, and 5) Increased accessibility and inclusion. Case studies and examples were provided for each topic. The presentation concluded with a discussion of takeaways and next steps for applying the concepts to organizations.

1. How Online Learning Delivery
Tools Are Changing the
Business Landscape
Lambda Solutions and Leah Chang
JULY 15, 2021
LAMBDASOLUTIONS.NET

2. ● Length of the presentation: 30 minutes
● Ask your questions at any time! Type them in the question box
● Issues with sound or display? Put them in the question box and we will try our best to
resolve them
● You’ll be emailed the presentation and the recording
Housekeeping
2

3. The Lambda Suite
For small to medium North American business
who have sophisticated requirements for selling, marketing and analyzing their
eLearning
Lambda Suite is an Online Learning Platform
that provides efficient and scalable means to run and grow a business of learning any
where and to any one.
Unlike classic LMS's or other all-in-one learning solutions
About Lambda Solutions
3

4. Leah Chang
CEO, Lead Instructional Designer &
Learning Strategist New
Westminster, BC
Today’s Speakers
4

5. I acknowledge I live and work on the
unceded, traditional territories of the
Coast Salish peoples of the QayQayt
(qiqéyt) Nation as well as all Coast
Salish Nations.
Territorial Acknowledgement
5

6. Let’s celebrate! We’ve come a long way, baby!
1. Identify 6 common problems that online learning is solving today
2. Assess your organization’s use of online learning technology
3. Explore examples of business success thanks to online learning
Today’s objectives
6
My personal goals:
1. Increase familiarity with accessible online learning practices (WCAG
2.0/AA)
2. Describe images for people attending via a screenreader today

7. We’ve come a long way, baby!
“2020 was the year that broke traditional
corporate training.”
-Training Industry Magazine
Let’s celebrate!
7
Source: https://trainingindustry.com/articles/content-development/the-covid-19-pandemic-broke-corporate-training-which-is-a-good-thing/

8. 8
Poll

9. EXAMPLES
9
5

10. Think about it...
What is the biggest change you’ve witnessed in
online learning technology in the last 1.5
years?
10
What’s the second biggest?

11. Better employee
experiences
11
1

12. “NOPE.”
“No, you can’t work/attend from home.”
“We don’t need training for that.”
“People aren’t going to use that or engage that
way.”
(re: Social learning or employee forums)
BEFORE
12

13. “Ugh, I have to go to training tomorrow.”
● Time and cost of travel and in-person
events
● Poor remote attendee experience (or
mixed attendance experience)
● Inconsistent learning offerings
How measurable were your learning
outcomes measurable?
How much was your catering budget?
What complaints did employees have?
(remote/head office, etc?)
BEFORE
13

14. “See you on Zoom”
● Uptake on use of cloud-based
collaborative tools
● Social learning
● Democratization of the workforce
Empowered remote workforce
● Hesitation to go “back to the office”
● Increased investment in learning
technology over brick and mortar
infrastructure
● Refusal to do crash courses
NOW
14

15. Democratization of the employee experience
● #WFH here to stay (remote workforce, not
like before)
● Increased acceptance to eLearning,
blended and soon hybrid learning
● Leverage social learning to build team
culture, set expectations
NOW
15

16. Regional Safety-based Business
200-300 employees across a large
region
Head office with satellite locations
across multiple regions
“Mixed” meetings were always a
challenge. Divide created: field workers
vs. office workers
Either poor remote or poor in-person
experience. Resistance to learning to
use Zoom + boardroom hardware
Townhall = shift from in-person + “dialing
in” to webinar + breakout rooms
Case study
16

17. How does this relate to your business?
Case study
17
Increased need for:
● digital systems training
● cybersecurity awareness
● hardware
Increased need for:
● supportive organizational
culture
● consistent remote
leadership
● on-demand health and
wellness and mental health
supports

18. In 2018…
What happens from here?
18
???

19. ❏ Forums
❏ Facilitated feedback through assignments
❏ Polls
❏ Feedback Surveys
❏ Integrated social media or intranet
19
How well are you using social learning tools?
Gauge Your Online Learning Tools
What continued learning supports do you offer
employees??
❏ Organizational culture

20. Being open to virtual ways to connect, engage and support
employees to learn and grow in their roles specific to a
remote workforce is good for business.
• Be intentional and specific
• Provide just-in-time learning
• Model examples
20

21. Acceptance of
eLearning
(finally!)
21
2

22. “You can’t do that in eLearning”
● “People can’t learn that virtually.”
● “That needs to be taught in
person.”
● “Leave that to the trainers.”
OR
● “That will take too long to develop”
● “We don’t have the budget for
that.”
● “We don’t have enough trainers to
deliver that”
BEFORE
22

23. Better understanding of design lead time
Realistic LXD project expectations
Instructional designers more skilled at
moving quickly with rapid design tools
ROI calculations have changed: higher
design/dev time, low to zero facilitation
stakes
NOW
23

24. 24 Bloom’s Taxonomy of Learning Objectives

25. Fleet driver training
the biz has learned to invest in tech tools or in certain
training topics
ROI calculations changed
CASE STUDY
25

26. ❏ Reporting features (in the LMS side):
❏ Out-of-the-box reports
❏ Progress Reports
❏ Course and Activity Completion Reports
❏ Time Spent Learning Reports
❏ Course Enrollments
❏ Forum Engagement
❏ Login Activity
❏ Grade Reports
❏ Quiz and Quiz Question Reports
❏ Competency Reports
❏ Assignment Rubric Grading Reports
❏ Feedback Reports
❏ Create your own reports
26
Do you take full advantage of reporting features?
Guage Your Online Learning Tools

27. eLearning, when designed and built effectively, can effectively lay
the conceptual foundation for practical skill development later, or
reinforce learned skills over time.
• Focus on measurable objectives
• Use neurosicence to design learning experiences
• Be ruthlessly honest when measuring the effectiveness of your learning products
• eLearning products will continue to fill gaps and needs
27 Quick summary

28. Greater appreciation for Instructional Designers and Learning Technologists!
“With any kind of technology, the reality
is, on its own, it does nothing,” says Dr.
Brett. “It’s how you use it.”
-UniversityAffairs.ca, Learning Management Systems are More Important than Ever
The result?
28
Source: https://www.universityaffairs.ca/features/feature-article/learning-management-systems-are-more-important-than-ever/

29. Increased agility
in LXD
29
3

30. “Bring in a trainer”
● “People can’t learn that virtually.”
● “That needs to be taught in
person.”
● “Leave that to the trainers.”
OR
● “That will take too long to develop”
● “We don’t have the budget for
that.”
IDs/LXDs:
● “I can’t build or design that fast!”
● “What you’re asking is impossible.”
BEFORE
30

31. “Would a blended learning experience be best? What do you advise?”
● LXD agility has increased thanks to
better tools
● Expectations have become more
realistic
● More agile Video, flexible
production expectations
● Interactive video: Light edits, H5P
or other in-LMS authoring tools
● SHIFT away from SCORM, more
adoption to agile, iterative, quick
changes right in LMS.
● Openness to partnering with
external consultants
“Let’s pilot this then iterate”
NOW
31

32. PROs? CONs?
32
“SCORM is the only way”
SCORM: Yay or Nay?

33. 33 Case study
● Trainers formerly only delivered in
person or instructor-led (synchronous)
learning sessions
● Works with external consultants to coach
trainers to adopt eLearning and blended
learning
● Design organizational templates and
learning guidelines for increased efficacy
● Implementation of a robust LMS
alongside these organizational templates
● Encouraged moving away from
SCORM, shifting to in-LMS authoring
tools (H5P)
Regional umbrella organization

34. Can your learning tools support new delivery?
34
What about
blended-
hybrid!?
Designing and delivering
blended AND hybrid together:
can your learning tools
accommodate this?
Synchronous
Cohort-based or time-
sensitive learning, i.e.
classroom or webinar.
Asynchronous
Self-directed
eLearning or distance
learning. Can be
completed any time.
Blended
Learning
Mix of asynchronous
and synchronous
virtual learning.
Hybrid
Learning
Mix of asynchronous
and synchronous in-
person learning.

35. 35
Quick poll!

36. ❏ eLearning Features:
❏ Adaptive learning
❏ Embedded Audio and Video
❏ Forums
❏ Assignments
❏ Polls
❏ SCORM
❏ Feedback Surveys
❏ Zoom meetings
❏ HTML5 content (H5P)
❏ Quizzes
❏ Custom Badges and/or Certificates
❏ Integrated external content repositories and
video platforms, embed course content using
LTI
36
Are you leveraging these in your LXD?
Gauge Your Online Learning Tools

37. eLearning, when designed and built effectively, can effectively lay
the conceptual foundation for practical skill development later, or
reinforce learned skills over time.
• Focus on measurable objectives
• Use neurosicence to design learning experiences
• Be ruthlessly honest when measuring the effectiveness of your learning products
• eLearning products will continue to fill gaps and needs
37 Quick summary

38. QUESTIONS so far?
38

39. Online learning
IS the business
39
4

40. “We can’t afford it”
● We don’t need an LMS.
● We can get an LMS later.
● We don’t have the resources to
manage an LMS.
● We can’t train that many people.
● We can’t afford that if we scale
BEFORE
40

41. “That’s not a product”. “We can’t sell it”.
● Product = online learning (formerly
“intangible” or conceptually hard to
embrace)
eCommerce + LMS
Product = online learning (formerly
“intangible” or conceptually hard to
embrace)
LMS is no longer just for big corps.
Rise of the SME & entrepreneurs
Streamlined operations = time
better spent
1:1 or one to some
Scalability : no boundaries
BEFORE
41

42. “Online learning IS the product”
Creation of new Products = online
learning (formerly “intangible” or
conceptually hard to embrace)
Conceptualization, culture, approach, all
can be explored in
eLearning/blended/hybrid.
NOW
42

43. Product = online learning (formerly “intangible” or conceptually hard to embrace)
The problem before...
43

44. 48%of executives ranked cost
savings as one of their top priorities for
digital strategies.
Only 10% still feel this way.
38%say they are investing in
technology for competitive advantage or
refocusing their entire business around
digital technologies.
44
Pre-pandemic (2017)
Then & Now
Today
Source: McKinsey & Company, How COVID-19 has pushed companies over the technology tipping point—and transformed
business forever, Oct 5, 2020

45. 45

46. ❏ Single sign-on for direct access
❏ Web Services and/or Webhooks for integration
❏ Dedicated Hosting
❏ High-Availability
❏ Hosted Learning Record Store (LRS)
❏ LRS Data Connector
46
How aware of you of these?
Gauge Your Online Learning Tools
Are you currently leveraging any of them?

47. Professional Associations + virtual conferences
Multiple time zones, participants, lower
sponsorship/overhead costs, more
accessible to participate.
28% of event professionals were able to
pivot to virtual profitably, while 10.8%
were able to exceed their physical event.
39% of planners expected to be able to
recoup at least 25 percent of their
revenue by pivoting to virtual events in
2020.
Source: EventMB, 2020
CASE STUDY
47

48. Workout apps and online fitness courses
● Rise of the Entrepreneur!
● LMS is no longer just for big corps.
● Robust features, lower price points
● “Synchronous/asynchronous” are
part of today’s vernacular,
CASE STUDY
48

49. ❏ Create and sell Programs
❏ Create and sell Certifications
❏ Create and sell Instructor-Led Training
Events
❏ Web Page Builder
❏ Salesforce eCommerce Integration
❏ Salesforce Data Connector
❏ Mailchimp eCommerce Integration
❏ Additional eCommerce Website (Store)
❏ Integrated shipping provider rates
49
Do your systems offer/achieve these or integrate with your LMS?
Gauge Your eCommerce Tools
❏ Advanced Customer Management (B2B or
B2B2C)
❏ Sell your courses on your own secure website
❏ Manage your orders and customers
❏ Customer email notifications
❏ Choose your own payment processor
❏ Refunds
❏ Collect taxes with your own tax rules
❏ Pricing rules and promo codes
❏ Bulk Purchasing

50. Businesses that successfully shifted their products and
infrastructure to support online delivery (B2B, B2C) will continue to
be successful.
And there’s still time to adopt learning technology if you
haven’t yet.
50

51. Increased
Accessibility &
Inclusion
51
5

52. “We don’t need an accessible website or online learning”
● “We don’t need to design for
people with disabilities.”
● “We don’t have learners like that.”
● “We can’t train that many people.”
● “We can’t afford to make all our
learning accessible”
BEFORE
52

53. “Is this inclusive?”
● Getting serious about diversity and
inclusion
● Increased accessibility and
inclusion
● Mandates to improve employee
and client experience
● DEI includes people with
disabilities
● Increased distributed learning and
organizational culture
(crowdsourcing, coaching, etc.)
NOW
53

54. Federal funding injection during COVID-
19
Resource hub to support business with
building inclusive workplaces
● people with intellectual disability
● people on the autism spectrum
54
TheInclusiveWorkplace.ca
Case study

55. ● software
● training
● certifications
and donations to empower local
changemakers to use data to directly
address the inequality and injustice
Black communities face across the U.S.
55
Salesforce commits $10M
Case study

56. ❏ screenreaders
❏ keyboard shortcuts
❏ plain language
❏ high contrasting colours
❏ accessible downloads/documents
❏ videos with captions AND transcripts
❏ ASL interpreters
❏ virtual facilitated sessions for all
❏ accessible course experience within an
accessible LMS experience
56
Can you meet WCAG 2.0 accessibility?
Gauge Your Online Learning Tools

57. Increasing access to your web-based learning is good for
everyone. It’s also the law.
More importantly, with a little more effort, accessible online
learning can drastically improve someone’s experience.
57

58. 1. Better employee experiences
2. Acceptance of eLearning
3. Increased agility in LXD
4. Online learning IS the business
5. Increased accessibility &
inclusion
58

59. Share in the chat
How will you apply or action these?
Download the handout
Take this back to your team to:
● Share your takeaways
● Assess where your organization is
at
What’s your biggest takeaway?
59

60. Download the handout
Take this back to your team to:
● Share your takeaways
● Assess your organization
● Discuss how to approach these
with your team
What’s your biggest takeaway?
60

61. Keep celebrating success!
1. We’ve come a long way! Don’t stagnate—keep growing.
2. Continue advocating for learning and development technology at the business
table
3. Invest in robust and agile online learning tools, and the right people to use them
4. Set high expectations for learner engagement and quality learning experiences
(blended or hybrid)
5. Integrate, integrate, integrate. Keep streamlining your tech stack. Demand a
SSOT.
6. Lead the way in accessibility and inclusion. Deliver WCAG compliant learning
now.
Today’s Takeaways
61

62. Think about it...
Of the 5 reasons and examples we covered today,
which is the biggest area of focus or
concern at your organization?
62
How will you tackle this with your team?

63. QUESTIONS?
63

64. Leah Chang
CEO, Lead Instructional Designer &
Learning Strategist
leah@leahchanglearning.com
leahchanglearning.com
Stay in touch!
64