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Learning Portals – User Centric Gateway to Learning & Knowledge
The document discusses a webinar on learning portals held on June 29, 2017, focusing on user-centric approaches to knowledge sharing and access within organizations. It emphasizes the importance of developing effective learning portals that cater to both learners and organizational goals, highlighting challenges such as low engagement and the need for discretionary learning. Participants are encouraged to explore design thinking principles and technology integration to create a more valuable and efficient learning experience.
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Learning Portals – User Centric Gateway to Learning & Knowledge
- 1. Thurs, 29th June2017, 12-1 PM, Sydney Ways to participate: • Q&A Box - comment, whinge & opinions • Twitter Backchannel - @lrncafe #learningportals Learning Portals Part 1 User Centric Gateway to Learning & Knowledge Knowledge Sharing Better Practices Experienced Panel
- 2. Introductions AbbVie Accenture Angus Knight ANZ APA Group Attorney-General'sDepartment Bank Australia Baxter Healthcare BirchStreet Systems Blackboard CBA Cbus Super Fund CFA CUA DEDJTR Degreed DIplomatic Academy FCO Domain Group E3learning EasyA Enable Performance Consulting EY FlexiGroup Limited Ford of Europe Genentech GHX GPC Asia Pacific Gram Consulting Group Hall & Wilcox Registrations 100+ 62+ Organisations 2 Jeevan Joshi LearningCafe & CapabilityCafé & Principal Consultant Robin Petterd Sprout Labs & Principal Consultant ITE Janison Knowledge Bird LearningWise Consulting MCI Solutions Mind Australia Nbn NJCA nous group NSW Department of Education Office of State Revenue Open colleges Ovolo Hotels Qantas QBE QUT RMIT University Rockend Saleslink Group Sarah Jane Moore Savv-e Smsmt SOFT SYSTEM SCIENCES St John Ambulance WA Suncorp Target Totara Learning Solutions Uts Vision Australia webqem Westpac WVI
- 3. 3 Should Learning Portalsbe the gateway for all learning and knowledge in the organisation? What is user experience expected from a Learning Portal? What are the benefits and drawbacks of using the LMS as a Learning Portal? Part 1 – Building the Case Part 2 – Building the Portal TODAY 31 AUG • Design Principles • Governance • Costs • Content and information Architecture • Editorial process http://bit.ly/lcPortal2
- 4. Thought Leadership Webinar Discussions UnConference Blog Magazine Coffee Catch Ups Capability Building Workshops Communityof Professionals with a focus on implementing ideas Building Capability 4
- 5. Next Gen SkillsWorkshop 5 Making Agile Work for Learning Sydney, 23rd Aug Content Curation for Learning Sydney, 23rd Aug Foundations of Capability Management Sydney - TBC
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- 7. Activity Think abouta new skill you learnt recently either at work or home. On the whiteboard write how you learnt that skill. 7
- 8. 8 We learn froman eco-system that is made up of resources, people and activities Not just a LMS
- 9. What is LearningPortal 9 Somewhere to access learning
- 10. What is LearningPortal ? A digital platform that provides : Learners access to information and knowledge (digital or analogue) to: •Perform work •Build skills and capabilities •Share knowledge Organisations the ability to: •Deliver information and knowledge relevant to achieving business goals. •Means of making Learning and knowledge access more efficient. 10
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- 12. Current Learning Architecture isprimarily built on Mandatory Learning 12 Compliance CPD Technical i.e. Learners don’t really have a choice. 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016
- 13. 52% More than 60% 65respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016 Is our L&D world and skills may be architected for mandatory learning
- 14. Success = course completions+ passing assessment 14 Compliance CPD Technical Mandatory is an easier world. 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016 • Funding is easier • Need is beyond dispute • Employees don’t have a choice • Success is clearly understood.
- 15. Organisational Learning isshifting away from mandatory Learning http://www.simplypsychology.org/maslow.html Compliance Technical Training etc. Behaviour Productivity Innovation Culture
- 16. Competitive Advantage Mandatory Easy to Measure Difficult to Measure Compliance TechnicalTraining etc. Innovation Culture Behaviour Productivity Current L&D world What business needs What business gets
- 17. OK and worse 55.8% Mandatory Learning– Forced & Ineffective Learning ? 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016
- 18. Big Problem 65 respondents:Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016
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- 20. Success of L&Dwill depend if they can increase the consumption of discretionary learning 20 World of Discretionary Learning is rough on L&D. Learner can choose to • Not consume your product • Go elsewhere • Not Learn • Give negative ratings Product will be consumed only if it is good enough.
- 21. 21 Learning Portal is criticalin the world of Discretionary Learning Go to one place Search Personalised information Decide whether the products are worth consuming Consume Review and rate Currency is the time they spend learning
- 22. What do ourlearners value? n = 9,701 Source: CEB 2016 L&D Digital Learner Survey Methodology: Regression analysis was used to determine the impact of a range of learning characteristics on the percentage of learning applied on the job.
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- 25. 25 ● Most contentis about available courses i.e. training brochureware. ● Where is the value add ?
- 26. 26 ● Still aLMS centric world.
- 27. 27 ● Gap betweendesire and real life.
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- 29. 29 Learning portal asthe hub Compliance focused - leave it that way
- 30. 30 Learning portal asthe hub xAPI xAPI xAPI xAPI
- 31. 31 Learning portal asthe hub Personal dashboards Personal learning environment Read | Share | Reflect
- 32. 32 A risk ofa learning portal approach - they are often only focused on content Learning is a process
- 33. 33 Process What do employees need? Discover Technology alone doesn’tmake it human centred Applying design thinking processes can make it human centred
- 34. 34 Process What do employees need? Discover Technologies Technology alone doesn’tmake it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint Work press Squiz Matrix
- 35. 35 Process What do employees need? Discover Technologies Design Technology alone doesn’tmake it human centred Applying design thinking processes can make it human centred Use what you have already Sharepoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement
- 36. 36 Process What do employees need? Discover Technologies Design Technology alone doesn’tmake it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement Prototype
- 37. 37 Process What do employees need? Discover Technologies GrowingDesign Technology alone doesn’tmake it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement Implementing the content plan Who adds content, how often is content updated? How is this marketed to employees? Prototype
- 38. JEEVAN JOSHI Producer atLearningCafe & CapabilityCafe 38
- 39. 39 ● Visits toLearning Portals is low. Public web sites would close down. ● Learners don’t see value in using the Learning Portal
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- 42. Different Approaches –Choose the one that works for you 42 This works as I have implemented this. Will cover in next webinar. Current and new LMS & Portal products are moving here. Sometimes the easiest to implement LMS Platforms moving to provide more flexibility.
- 43. Business Responsive Portal- Design 43 Flexibility for Bus to have their own space and control content (decentralised content control) Common information architecture and user experience. (centralised experience) Users should be able to generate content without too many barriers. Ownership should be with BUs and Learners. L&D facilitates. User Experience Content Less but relevant is better than more. Learning & Knowledge should be unified Accommodate content from anywhere but curate it. Be responsive by developing DIY content May involve open source software Use APIs including xAPI to integrate with other sources. Mobile first design to be available anywhere New skills in L&D team including • Editors • Software Engineers • Multimedia Tech & Capability One Metric to Rule them all – Number & time of visits
- 44. www.learningcafe.com.au lrncafe http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference2017 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 44 Ideas@work Collaborations
- 45. Next Steps Join Special Interest Community AttendWorkshops Attend UnConference Melbourne Brisbane LearningCafe LinkedIn Subgroup Register interest www.learningcafe.com.au Register interest www.learningcafe.com.au Or send us an email - enquiry@learningcafe.com.au 45