За 3 последних года процент смешанного обучения в BT вырос с 0 до 60%, а годовые расходы на обучение снизились £21 до £11

1. BT Global Services – Making Blended Learning Work June 2010 Karen Chappell-Tay Global Head of Learning and Development

4. Where are we going? Maturity Curve of a Learning Organisation Disparate training Departments Combined training Departments Transition from Training to Learning Fully integrated Learning and Knowledge Management Time Value to the organisation “ Make training more efficient” “ Make training an intrinsic part of my job” “ Make training more effective” “ I am responsible for my own learning” “ We are all responsible for the organisation’s learning” 2006 2007 2008 2009 Training an integral part of all activities F2F training is done to people We measure cost Blended training is done to people We measure how much they learnt People accept responsibility for their own training We measure improvements in skills and capability We use Competence-Based Development People know how they learn and actively seek opportunities We measure business improvements People learn everywhere, seeking learning when they need it. We use knowledge calls and internal SME’s We reward people for how much their colleagues learn We measure overall business benefit 2010

9. Typical Programme Timing Activity Type Week 1 Read the High Touch Welcome Pack Self-directed Week 2 Kick Off and Introduction to Collaboration Create Programme Charter and Icebreaker activities Seminar Seminar Week 3 Introduction to Podcasting Faces of Service Operations Masterclass Workshop with breakouts Week 4 Introduction to Financial Management methods and tools Case study and de-brief Team coaching Masterclass Seminar Coaching Week 5 Introduction to Business Improvement methods and tools Case study and team project kick-off Identify business issue and agree team project topic Masterclass Seminar Workshop with breakouts Week 6 Facilitator checkpoint View podcast on “how to conduct brainstorming activities” Build Business Case Self-directed Break out teams Week 7 Conduct peer review and feedback De-brief peer review activity Seminar Workshop Week 8 Refine solution based on peer review My Personal Brand Break out teams Week 9 Prepare to pitch solution Conduct pitch Break out teams Seminar Week 10 Group feedback and coaching Individual feedback and coaching Build conclusion Podcast and Summary Workshop Coaching Seminar

14. Where are we going? Disparate training Departments Combined training Departments Transition from Training to Learning Fully integrated Learning and Knowledge Management Time Value to the organisation Classroom-based training 92 FTE’s Spend of £26M 15% eLearning 80 FTE’s Spend of £21M Standard curricula 50% eLearning 59 FTE’s Spend of £12M “ High Touch” blended learning programmes “ Highways” (minimum standard programmes) 15% classroom-based training 27 FTE’s Spend of £4.6M Blurred edges between knowledge sharing and learning Fully blended offering 15% classroom-based learning 37 FTE’s Spend of £10.9M “ Make training more efficient” “ Make training an intrinsic part of my job” “ Make training more effective” “ I am responsible for my own learning” “ We are all responsible for the organisation’s learning” 2006 2007 2008 2009 Training an integral part of all activities 2010

15. Business KPI’s Disparate training Departments Combined training Departments Transition from Training to Learning Fully integrated Learning and Knowledge Management Time Value to the organisation 2006 2007 2008 2009 Training an integral part of all activities 2010 Spend Headcount