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Giving   and Receiving Feedback Team Tools 04/27/11 Mariam Mousa & Ismail Fayed
Purpose 04/27/11 To improve our coaching skills and that of our fellow team members
Model! 04/27/11
04/27/11
Key Principles 04/27/11 ,[object Object],[object Object],[object Object],[object Object]
Responses to Feedback ,[object Object],[object Object],[object Object],[object Object],04/27/11
Feedback 04/27/11 Feedback Giving (Coaching) Receiving
1- Coaching team members: 04/27/11 Whose responsibility to give coaching? It is the responsibility of all team members.. WHY?
It is the role of all team members 04/27/11 ,[object Object],[object Object],[object Object],[object Object],[object Object]
04/27/11 To help the person fix a problem or change negative behavior To help a person continue to improve. To recognize positive behavior or performance and encourage it to continue. As immediately as possible providing you have all the information you need and there are no hostile feelings. When the person asks for feedback or when you sense that the person will be open to your coaching. As immediately as possible, be sincere. In Private In Private In Public or Private Coaching opportunity  Coaching to Correct (Not to Punish) Coaching to Develop  Coaching to Reinforce  Purpose Timing Place
Cases Scenarios.. 04/27/11
A task 04/27/11 ,[object Object],[object Object],[object Object]
When coaching other, consider the following approaches: 04/27/11 Low High Punishment Positive reinforcement Punishment removal
“ Helpful feedback encourages the other person to recognize areas for improvement and motivates that person to make the improvements happen” 04/27/11
When feedback is hurtful? 04/27/11 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps to giving feedback: 04/27/11 Describe observations and perceptions  Listen to other person’s views Jointly agree on action to be taken  Summarize and express appreciation  State the purpose of the Feedback
Feedback should be a two way process: 04/27/11 Giving Receiving modeling
2- Receiving Feedback 04/27/11 Is it an easy task? Building on that feedback Readiness Willingness
Benefits of receiving feedback: 04/27/11 ,[object Object],[object Object],[object Object],[object Object]
Steps to receiving feedback: 04/27/11 Ask clarifying questions Share your own views Jointly agree on ways to improve  Express appreciation  Listen to understand
Question !! 04/27/11 From your team members? What feedback are you: willing to give  Ready to receive

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Giving and receiving feedback 2003

  • 1. Giving and Receiving Feedback Team Tools 04/27/11 Mariam Mousa & Ismail Fayed
  • 2. Purpose 04/27/11 To improve our coaching skills and that of our fellow team members
  • 5.
  • 6.
  • 7. Feedback 04/27/11 Feedback Giving (Coaching) Receiving
  • 8. 1- Coaching team members: 04/27/11 Whose responsibility to give coaching? It is the responsibility of all team members.. WHY?
  • 9.
  • 10. 04/27/11 To help the person fix a problem or change negative behavior To help a person continue to improve. To recognize positive behavior or performance and encourage it to continue. As immediately as possible providing you have all the information you need and there are no hostile feelings. When the person asks for feedback or when you sense that the person will be open to your coaching. As immediately as possible, be sincere. In Private In Private In Public or Private Coaching opportunity Coaching to Correct (Not to Punish) Coaching to Develop Coaching to Reinforce Purpose Timing Place
  • 12.
  • 13. When coaching other, consider the following approaches: 04/27/11 Low High Punishment Positive reinforcement Punishment removal
  • 14. “ Helpful feedback encourages the other person to recognize areas for improvement and motivates that person to make the improvements happen” 04/27/11
  • 15.
  • 16. Steps to giving feedback: 04/27/11 Describe observations and perceptions Listen to other person’s views Jointly agree on action to be taken Summarize and express appreciation State the purpose of the Feedback
  • 17. Feedback should be a two way process: 04/27/11 Giving Receiving modeling
  • 18. 2- Receiving Feedback 04/27/11 Is it an easy task? Building on that feedback Readiness Willingness
  • 19.
  • 20. Steps to receiving feedback: 04/27/11 Ask clarifying questions Share your own views Jointly agree on ways to improve Express appreciation Listen to understand
  • 21. Question !! 04/27/11 From your team members? What feedback are you: willing to give Ready to receive