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Welcome feedback
1/30/2015
Be open to receiving feedback. People will
be more comfortable giving it.
2
Thank people for their
feedback
1/30/2015
“Thanks for that. I will consider your
comments” 3
Do not respond when feeling
defensive
1/30/2015 4
Listen to identify areas for
improvement
1/30/2015 5
Ask for clarification...
1/30/2015
… if you are not sure of what is
being said 6
Clearly identify areas where you
seek feedback...
1/30/2015
… consider your audience and consider the
method you use to gather feedback 7
If you are handed a feedback
sandwich...
1/30/2015
Sample the filling. It may be the most
nutritious and delicious piece. 8
George Bernard Shaw
“The single, biggest problem
with communication is the
illusion that it has been
accomplished."
1/30/2015 http://www.trainingpages.com/cdocs/liggy/6517/WWBookCommsextract.pdf
Please join our conversation ...
1/30/2015 10
... and give us your feedback
Images located here:
0 http://2.bp.blogspot.com/_-
9R5v7OV2s0/Szmk_GK6uoI/AAAAAAAAAZs/BK87AAo7_cA/s400
/dog-open-arms-cartoon.gif Open armed dog
0 http://3.bp.blogspot.com/_zDK8WVLPoyI/TLD1inCT7yI/AAAAA
AAAAIY/f6PH3t_LOeg/s1600/Feel_good_sandwich.jpg Dagwood
0 http://www.timtim.com/public/images/drawings/large/3104_M
agnifying_Glass.gif Magnifying Glass
0 Feedback avatars http://blogs.msdn.com/blogfiles/willy-
peter_schaub/windowslivewriter/tfsintegrationplatformvstsrang
erslog2009_8bf9/clipart_of_10931_sm_2.jpg
0 Defensive lady
http://www.bbc.co.uk/worldservice/learningenglish/communica
te/blog/teacher//images/hands_on_hips.jpg
1/30/2015 11

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Receiving feedback

  • 1.
  • 2. Welcome feedback 1/30/2015 Be open to receiving feedback. People will be more comfortable giving it. 2
  • 3. Thank people for their feedback 1/30/2015 “Thanks for that. I will consider your comments” 3
  • 4. Do not respond when feeling defensive 1/30/2015 4
  • 5. Listen to identify areas for improvement 1/30/2015 5
  • 6. Ask for clarification... 1/30/2015 … if you are not sure of what is being said 6
  • 7. Clearly identify areas where you seek feedback... 1/30/2015 … consider your audience and consider the method you use to gather feedback 7
  • 8. If you are handed a feedback sandwich... 1/30/2015 Sample the filling. It may be the most nutritious and delicious piece. 8
  • 9. George Bernard Shaw “The single, biggest problem with communication is the illusion that it has been accomplished." 1/30/2015 http://www.trainingpages.com/cdocs/liggy/6517/WWBookCommsextract.pdf
  • 10. Please join our conversation ... 1/30/2015 10 ... and give us your feedback
  • 11. Images located here: 0 http://2.bp.blogspot.com/_- 9R5v7OV2s0/Szmk_GK6uoI/AAAAAAAAAZs/BK87AAo7_cA/s400 /dog-open-arms-cartoon.gif Open armed dog 0 http://3.bp.blogspot.com/_zDK8WVLPoyI/TLD1inCT7yI/AAAAA AAAAIY/f6PH3t_LOeg/s1600/Feel_good_sandwich.jpg Dagwood 0 http://www.timtim.com/public/images/drawings/large/3104_M agnifying_Glass.gif Magnifying Glass 0 Feedback avatars http://blogs.msdn.com/blogfiles/willy- peter_schaub/windowslivewriter/tfsintegrationplatformvstsrang erslog2009_8bf9/clipart_of_10931_sm_2.jpg 0 Defensive lady http://www.bbc.co.uk/worldservice/learningenglish/communica te/blog/teacher//images/hands_on_hips.jpg 1/30/2015 11