The document provides descriptions of the roles and responsibilities of various business departments, including sales, purchasing, manufacturing, administration, customer service, logistics, finance, human resources, IT support, marketing, research and development, and legal. The sales department is responsible for selling products and services, taking orders, negotiating prices, and keeping customers informed of new offerings. The purchasing department finds suppliers and ensures the business has what it needs to operate. The manufacturing department physically makes products. Administration keeps the business organized while customer service handles customer issues and feedback. Logistics oversees operations and ensures efficiency. Finance manages money, taxes, and financial reporting. Human resources handles personnel. IT support maintains technology. Marketing communicates with customers. Research

1.  Sales
 Purchasing
 Manufacturing
ACTIVITY: Explain what the role is
of each of these departments within
a business. What do they do?
 Administration
 Customer
 Logistics
 Finance
 Human
service
resources
 IT support
 Marketing
 Research and Development (R and D)
 Legal

2. The sales department is involved in selling the products and
services offered by a business. They will:
Visit and talk to customers
Take orders and negotiate prices
Keep customers informed about new products and services
Keep a record of how much has been sold.

3. The purchasing department within a business will purchase the products
for that business.
They will have to find the right place to buy the products from the
manufacturers businesses; then goes to the sales department.
Some organisations are self – sufficient as large automotive corporations
buy parts from component manufacturers.
So basically the purchasing department task is to make sure that
everything is organised to carry out the business.

4. The manufacturing department are workers that make the products with materials
that they are giving to make a product.
This is a hard job role roll as you got to make sure that the products are made good
and test it out to see if it is working like a car, you need to see if it is working such
as the radio.

5. The administration department is that they keep the business
altogether.
For example, if a teacher wanted something photocopied and has
not got the time to do it then these will do it for them to keep
them going so basically it will be an office in a school that does
this.

6. The customer service department is people who work in part of a
business dealing with customers that either:
• Have a product that is faulty
• The cost of a product is more then what the shelf said
• Didn’t want the product
• Got the wrong product
• Wants to know how the business works
• Complaining about a product
• The product doesn’t work

7. The logistics department is one of the main functions within a
company as they can see what all of the other departments within
a business.
The main targets that they have are divided up into performance
and cost related there are:
• High due date reliability
• Short delivery times
• Low inventory level
• High capacity utilization

8. The finance department make sure that it manages its money
and give the government money and back out.
They have to plan, organize, auditing, accounting for controlling
and its company finances.
They usually produce the company’s financial statements.

9. The human resources department is set of individuals who make
up for the business of an organization, business sector or an
economy.
Terms that can be used for this are:
• Manpower
• Talent
• Labour
• People

10. The IT support department is people who make sure within a
business are:
• Make sure the network is up and running at its best
• Fix computers within the business
• update computers when needed
• They get the materials to fix a computer
• They have to find out where to get the parts to fix a computer.

11. The marketing department is communicating the value of a
product or a service to a customer. Marketing might also be used
for selling products that was in the business.
The main target is to sell stuff so the business can earn more
money by being in 2 places or more.

12. The research and development or RnD are a group of people
within a business to research different company from
company and then another job is to develop new products
within the business and knowledge them.
So they research to find out different products but also
create new ones in replace this will help earn more money
within in the business.

13. The only main job of the legal department is that it deals with
the legal matters within a business.

14. Sales
•Sales Manager
•Sales Assistant
•Sales Director
•Retail Sales Supervisor
•Salesman
•Sales Product
Development Manager
•Sales Advisor
•Regional Sales Director
•Regional Sales Manager
•Parts Salesperson
Purchasing
Manufacturer
•Aeronautical engineer
• Purchasing manager
•Automotive engineer
• Purchasing officer
• Purchasing agent
•Chemical development
engineer
• Purchasing Associate
•Electrical engineer
• Purchasing Assistant
•Electronics engineer
• Purchasing Analyst
•Manufacturing engineer
• Purchasing Administrator
•Mechanical engineer
• Director of Purchasing
•Process engineer
• Purchasing Clerk
•Logistics and distribution
manager
• Purchasing Coordinator
• Purchasing Buyer
•Industrial/product
designer

15. Customer Service
Administration
• Customer Service Advisor
•Contract Administrator
• Receptionist Administrator
• Export Administrator
• Telephonist
• Customer Service Team Manager
• Customer Service Manager
• Customer Service Assistant
• Customer services supervisor
Finance
• Data Entry Clerk
• Service Receptionist
• Senior Pa
• PA
• Scheduler
• Assistant Pa
Logistics
•Accounting technician
•Actuary
• Logistic Engineer
• Logistics Analyst
• Logistics Coordinator
• Logistics Manager
• Supply Chain Manager
•Financial adviser
•Financial manager
•Chartered accountant •Financial trader
•Chartered certified accountant •Investment analyst
•Chartered management accountant
•Operational investment banker
•Chartered public finance accountant

16. Human resources
• Human resources officer
• IT trainer
• Occupational psychologist
IT Support
• Recruitment consultant
• Training and development officer
• Applications developer
• Database administrator
Marketing
• Games developer
• Geographical information systems officer
• Information systems manager
• Advertising account executive
• IT consultant
• Advertising account planner
• IT sales professional
• Advertising art director
• Advertising copywriter
• Market researcher
• Marketing executive
• Media buyer

17. Legal
• Barrister
• Barrister's Clerk
Research and Development
• Chartered legal executive
• Licensed Conveyance
•Animal technologist
•Clinical research associate
•Clothing/textile technologist
• Solicitor
All these jobs have come from the internet
that I have found.
•Colour technologist
•Food technologist
•Forensic scientist
•Metallurgist
•Meteorologist
•Product/process development scientist
Out of all these different functions I would
like to work in either a finance job or a
purchasing job as I like maths and finance is
all about maths and purchasing new products
for a business we will have to make sure
that we don’t go over the limit on how much
we need to spend so out of these two
functions I can do and enjoy keep doing
maths in the future.

18. Use your own knowledge and the Internet to help identify some
key terms used to describe how a business is organised.
Authority
Span of Control
Chain of Command
Hierarchy
Delegation
Empowerment

19. Authority - This is someone who can make the
important decisions and instruct other staff what to do.
E.G The Store Manager at Tesco will decide what to
do and get their staff to carry out his or her wishes.

20. Span of control is a number of different subordinates that a manager
or supervisor can directly control. The number varies with the type of
work; complex, variable work reduces it to six whereas routine and
fixed work increases it to twenty or more.
An example of this is something called a organisation chart:
This is an organisation
chart and it is very simple
the one who is at the top
basically is the boss of
everyone else in the
workplace so he/she has
the most power in the
business and as you go
down the power decreases.

21. Chain of command is an authority and power in an organization is
wielded and delegated from the top management to every employee
at every level of the organization. When the flow is downward along
the chain of command and accountability flows upward.

22. A hierarchy chart is a chart that arranges of items, in which
items are represented as being at the same level as another one.
The root of the tree will form the top level of a business.
This is the chart and as
you can see there are
basically 5 top and then
lots in then middle and
then just a few at the
bottom so very basic.

23. Delegation is a assignment of authority and responsibility to
another person to carry out specific activities. Delegation
empowers a subordinate to make decisions.

24. Empowerment is what refers to a increasing social, spiritual,
political or economic strength of individuals and communities.
It is often involves the empowered developing confidence in
their own skills.

25. State 3 business functions that you think are important for the
businesses shown below. Give reasons or your choices.
Customer Services –
Because Tesco want
customer to come
back again and again.
Marketing – Because
Customers need to
be persuaded that
Tesco is the best.
Human Resources –
Because Tesco
employ many people
who need to be
looked after.
Marketing Customers will need to
be persuaded to buy a
car from the Nissan
place.
Manufacturing –
Cars can only be made
From building them so
manufacturing will be
important for this
business.
Research and
Development – The
company will research
cars and what can be
improved and then
develop it so more
people will buy it.
Customer service –
This business will want to
provided a good service
to customers as it is a
Restaurant/takeaway.
Purchasing – They will
need to make materials
to make the foods to sell
at the business for
customers.
Sales – This business will
want people to know when
a new burger is coming so
then people can come and
taste it so like an advert.
They would like to make a
lot of sales to persuade
people to come.
IT support –
Apple will make sure that
all apple technology that
they make will work at its
best to make sure people
buy their products.
Manufacturing – Apple will
need to build the products
in order for them to be
sold so building them will
be necessary.
Research and
development – Apple is a
business that makes new
technology so they would
improve their products
from the least one. For
example, iphone 4 was the
last iphone and now it has
been improved to iphone 5

26. Sales – This store will sell
game products to make its
money and it would do
adverts to bring people in
the buy new games coming
out so this will help them
sell.
Research and development
– Game will need this in
order to make a new game in
the next season and make it
much better.
Purchasing – Game will need
to buy the games in order to
sell them to the public.
Purchasing – New look will
need to buy the clothes in
order to sell them to the
public.
Marketing – This will help
the business to hopefully
sell more clothes to the
public as they will be in 2
places or more.
Sales – This store will sell
clothes and shoes to make
their money for the
business.
IT support – Vodafone will
make sure that every phone
that they sell is working at
its best so no customers
will complain.
Research and development
– Vodafone will look at an
old phone and then make it
much better that it will be
improved so more people
will buy one.
Sales – This business will
be selling phones to make
money.
Every business needs finance as they all give their profits to the government!